Is there anyone online on the Jabber servers or are they empty as usual ? I don't have a jabber client installed atm but if there is anyone online, i will install Pidgin or something.
I usually end up being in them, since pidgin connects when I start it (which is how I saw that the servers were different)...but from what I remember, they were usually empty.
I think, for a support option, they are too hard to join for the average user. I think there are probably better methods to provide a support option. (IRC springs to mind - even allows from within browser)
At the moment, with the server change, pidgin is not connecting.