Yes, thanks a lot.
A dialog box seems to be displayed by the service (which doesn't have access to your desktop, so it's not visible)... and probably waiting for some input. That's why the scan is frozen.
If I might ask for one more thing (which is actually the cause of the problem) - you have a shortcut "Valg av nettleser" on your desktop (probably added by a Windows update recently). Could you please also upload this shortcut to the FTP? (I mean the shortcut itself, which is a .lnk file)
Thanks!