Author Topic: Avast is it Secure??  (Read 6065 times)

0 Members and 1 Guest are viewing this topic.

Chrisuk

  • Guest
Avast is it Secure??
« on: September 18, 2010, 09:02:16 PM »
Hi All

The reason I ask is that for the past 5-7 years i have been using Avast and it has been Fantastic, and too be honest it has been the Best Antivirus that i have ever used.
But Yesterday i got a Phonecall from Microsoft telling me that they have been having complaints about spam/stuff is being sent from my IP Address, They told me to look in the Event Log ( and i had 4,757 Errors ) And they recommended uninstalling the Free Avast and Purchasing another AntiVirus.

Now i did have Avast Installed, But that had picked up No Errors
Firewall enabled = ok
Windows Defender reported No Errors
SpyBot Reported No Errors

So i really need some clarification as to what i need to do now, Do i get another Antivirus?

regards

Chrisuk

Hermite15

  • Guest
Re: Avast is it Secure??
« Reply #1 on: September 18, 2010, 09:06:09 PM »
Hi All

The reason I ask is that for the past 5-7 years i have been using Avast and it has been Fantastic, and too be honest it has been the Best Antivirus that i have ever used.
But Yesterday i got a Phonecall from Microsoft telling me that they have been having complaints about spam/stuff is being sent from my IP Address, They told me to look in the Event Log ( and i had 4,757 Errors ) And they recommended uninstalling the Free Avast and Purchasing another AntiVirus.

Now i did have Avast Installed, But that had picked up No Errors
Firewall enabled = ok
Windows Defender reported No Errors
SpyBot Reported No Errors

So i really need some clarification as to what i need to do now, Do i get another Antivirus?

regards

Chrisuk

interesting... would be even more interesting if this MS rep came here to explain all that...or if he doesn't want to ;D post it on an MS site and you could give the link here...

 
« Last Edit: September 18, 2010, 09:16:10 PM by Logos »

YoKenny

  • Guest
Re: Avast is it Secure??
« Reply #2 on: September 18, 2010, 09:07:20 PM »
As you appear to use AOHell then I believe someone is trying to scam you!

There are many scammers out there especially for AOHell users.

Offline essexboy

  • Malware removal instructor
  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Avast is it Secure??
« Reply #3 on: September 18, 2010, 09:12:34 PM »
One wonders how MS knew it was you..  There is a similar scam going on in the UK where someone calls you up and says that your ISP is complaining about you sending viruses and for a fee they will clean your machine, which they do not do they just add rootkits and keyloggers.  They tried it on me a few months ago  ;D

This is a bit of sophisticated phishing - ignore it

Hermite15

  • Guest
Re: Avast is it Secure??
« Reply #4 on: September 18, 2010, 09:14:53 PM »
One wonders how MS knew it was you..  There is a similar scam going on in the UK where someone calls you up and says that your ISP is complaining about you sending viruses and for a fee they will clean your machine, which they do not do they just add rootkits and keyloggers.  They tried it on me a few months ago  ;D

This is a bit of sophisticated phishing - ignore it

didn't see that, I read his post too quickly >>> indeed he didn't call Microsoft, but MS called him, that tells a lot ;D

MasterTB

  • Guest
Re: Avast is it Secure??
« Reply #5 on: September 18, 2010, 09:40:16 PM »
Hello:

1)
It would be very helpful if you could post a screen shot of one of those error logs you say you see in the Event Log.

2) I have to tell you that it is very much likely to be some sort of scam than a real problem. I live in Argentina, we are very well known for our pirating skills when it comes to windows. And despite that fact I have never ever heard of MS calling anyone because of that, much less because of some kind of complaint about spam. In any case, that would be the job of your ISP, or the target of that spam. In fact, if that was really the case, your email address would have been blocked already by your provider.
((PS I must clarify that I'm running a genuine copy of Windows 7 Ultimate x64, just in case some of you misunderstood my post.))

3) it is very rare that MS would call you and still Windows Defender -an MS program- didn't catch anything. As I recall WD is part of the Spynet comunity (or whatever it is called) and they would have heard of this if it was really the case.

4) and most important, your error logs, where System errors or application errors? Specifying this could lead to the cause, as said in point 1).

Last but not least, don't panic, and do a full scan with Avast! with PPD active if you don't find anything it's probably because there is nothing to find. Alternatively you could do a scan with malwarebytes just to be safe.

Martin.-

Sparxx

  • Guest
Re: Avast is it Secure??
« Reply #6 on: September 18, 2010, 10:21:46 PM »
This is SCAM 101% , as Microsoft will never call you for this, believe me, they don't do such things.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37613
  • Not a avast user
Re: Avast is it Secure??
« Reply #7 on: September 18, 2010, 10:26:04 PM »
@Chrisuk you can do one thing to improve your security, replace SpyBoot S&D with Malwarebytes www.malwarebytes.org or http://filehippo.com/download_malwarebytes_anti_malware/

spg SCOTT

  • Guest
Re: Avast is it Secure??
« Reply #8 on: September 18, 2010, 11:36:54 PM »
One wonders how MS knew it was you..  There is a similar scam going on in the UK where someone calls you up and says that your ISP is complaining about you sending viruses and for a fee they will clean your machine, which they do not do they just add rootkits and keyloggers.  They tried it on me a few months ago  ;D

This is a bit of sophisticated phishing - ignore it

Yep I have heard of this, with some variations...(ues of teamviewer etc...)

They just use the event viewer as an excuse to show an error - there is bound to be one in there somewhere...

My favourite, is this one: http://forums.moneysavingexpert.com/showpost.html?p=36734123&postcount=14
(You will also find many, many more threads on the same subject there with a search...)

If I ever get the call I will boot up a linux virtual machine for them to play with...see what they make of it/how long I can keep them on the line ;D (But knowing my luck I probably wont get the call...)

Scott

EDIT: How far did they get with you essexboy? ;D
« Last Edit: September 18, 2010, 11:46:10 PM by spg SCOTT »

Chrisuk

  • Guest
Re: Avast is it Secure??
« Reply #9 on: September 19, 2010, 06:35:43 PM »

Hi all thanks for the replies
These 3 Errors are what the Eventviewer Pick up

1.
The Sentinel service depends on the Parallel port driver service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

2.
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

3.
The server could not bind to the transport \Device\NetBT_Tcpip_{5736759F-2C60-4F86-9170-B424D731E160} because another computer on the network has the same name.  The server could not start.

But they dont look that bad too me ?

Cheers
« Last Edit: September 19, 2010, 06:37:24 PM by Chrisuk »

Offline essexboy

  • Malware removal instructor
  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Avast is it Secure??
« Reply #10 on: September 19, 2010, 07:19:10 PM »
Quote
How far did they get with you essexboy
I managed to keep them on the phone for 15 minutes.  While I switched on my computer had a cup of tea, and then had a quick look at a crossword clue I was puzzling over.  When I said my computer wasn't working they sort of lost interest   ;D

AdrianH

  • Guest
Re: Avast is it Secure??
« Reply #11 on: September 19, 2010, 07:19:52 PM »
Hi All

The reason I ask is that for the past 5-7 years i have been using Avast and it has been Fantastic, and too be honest it has been the Best Antivirus that i have ever used.
But Yesterday i got a Phonecall from Microsoft telling me that they have been having complaints about spam/stuff is being sent from my IP Address, They told me to look in the Event Log ( and i had 4,757 Errors ) And they recommended uninstalling the Free Avast and Purchasing another AntiVirus.

Now i did have Avast Installed, But that had picked up No Errors
Firewall enabled = ok
Windows Defender reported No Errors
SpyBot Reported No Errors

So i really need some clarification as to what i need to do now, Do i get another Antivirus?

regards

Chrisuk

Oh dear another one gets taken for a ride. Microsoft have not phoned you, this is a well known and very widely publicized scam. Do not respond to them and ignore the calls.
avast! is fine, if you are really unsure get a copy of Malwarebytes to check your system with , the other way to check is using a free online scanner, Trend Micro Housecall And Eset.co.uk have online utilities which will tell you if anything is amiss.

Offline jadinolf

  • Avast Evangelist
  • Advanced Poster
  • ***
  • Posts: 1090
Re: Avast is it Secure??
« Reply #12 on: September 19, 2010, 08:44:28 PM »
This is SCAM 101% , as Microsoft will never call you for this, believe me, they don't do such things.

+1
printed on 100% recycled bytes

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7168
  • When you think you know, Think Again
Re: Avast is it Secure??
« Reply #13 on: September 19, 2010, 09:45:13 PM »
I wish Microsoft would call me....I have a few questions and comments I'd like to share. ;D
Yeh, like that would ever happen. 8)