[Resolved] Updating not working

[dj1917]

I have just installed Avast Free, but the updating appears not to work, either manual or automatic. If I try to manually do it, it takes about 2 seconds, informs me it is up-to-date, but if I go to 'summary' it says I am not. I am on vista, and am not running any firewalls other than the default windows one.

[Lisandro]

Set avast update settings for "No proxy" and test, please.

[dj1917]

Tried that, no difference.

[Lisandro]

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

[dj1917]

I'm pretty new to this stuff, how do I do that?

[Lisandro]

Run (open) Notepad.
Open C:\Program Files\Alwil Software\Avast5\Setup\setup.log file
Go to the end of it, copy and paste a significant number of lines.

Or, while posting, click on the "Additional options", then on "Select file" button.
Select C:\Program Files\Alwil Software\Avast5\Setup\setup.log file and click ok.
Then post. It will upload the file.

[dj1917]

13:48:24 min/gen  Started: 10.09.2010, 13:48:24
13:48:24 min/gen  Running setup_ais-2a5 (677)
13:48:24 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
13:48:24 nrm/sys  Memory: 48% load. Phys:944664/1832644K free, Page:2571528/3921752K free, Virt:2046580/2097024K free
13:48:24 vrb/sys  Computer WinName: DJ1917-PC
13:48:24 min/sys  Windows Net User: SYSTEM
13:48:24 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /silent /session "8"  
13:48:24 vrb/gen  DldSrc set to inet
13:48:24 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
13:48:24 min/gen  Old version: 2a5 (677)
13:48:24 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
13:48:24 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a02896 (53938M free)
13:48:24 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
13:48:24 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-677;p)
13:48:24 vrb/sys  Computer DnsName: dj1917-PC
13:48:24 vrb/sys  Computer Ip Addr: 192.168.1.65
13:48:24 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (53938M free)
13:48:24 nrm/int  SYNCER: Type: no proxy
13:48:24 nrm/int  SYNCER: Auth: no authentication
13:48:24 vrb/pkg  Part prg_ais-2a5 is installed
13:48:24 vrb/pkg  Part vps_win32-10091000 is installed
13:48:24 vrb/pkg  Part setup_ais-2a5 is installed
13:48:24 vrb/pkg  Part jrog-a7 is installed
13:48:24 vrb/pkg  Part jrog2-22 is installed
13:48:24 vrb/gen  LoadState: Edition=1
13:48:24 min/gen  Old version: 2a5 (677)
13:48:24 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
13:48:24 min/gen  GUID: d1758a55-7696-40bf-b25c-4424bb8f6bd7
13:48:25 nrm/gen  Server definition(s) loaded for 'main': 280 (maintenance:0)
13:48:25 nrm/gen  SelectCurrent: selected server 'Limelight 002 AVAST5 Server' from 'main'
13:48:25 nrm/int  SYNCER: Type: no proxy
13:48:25 nrm/int  SYNCER: Auth: no authentication
13:48:25 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-677;p)
13:48:25 nrm/int  HttpGetWinsock(http://ll002.avast.com/iavs5x/servers.def.vpx)
13:48:25 nrm/int  Used server: http://ll002.avast.com/iavs5x
13:48:25 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
13:48:25 min/fil  servers.def.vpx not changed, 1284111551
13:48:25 nrm/gen  Server definition(s) loaded for 'main': 280 (maintenance:0)
13:48:25 nrm/gen  SelectCurrent: selected server 'Download823 AVAST5 Server' from 'main'
13:48:25 nrm/int  SYNCER: Type: no proxy
13:48:25 nrm/int  SYNCER: Auth: no authentication
13:48:25 nrm/int  HttpGetWinsock(http://download823.avast.com/iavs5x/prod-ais.vpx)
13:48:25 nrm/int  Used server: http://download823.avast.com/iavs5x
13:48:25 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
13:48:25 min/fil  prod-ais.vpx not changed, 1284102682
13:48:25 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
13:48:25 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
13:48:25 vrb/pkg  LoadPartInfo: jrog2 = jrog2-22 returned 00000000
13:48:25 vrb/pkg  LoadPartInfo: program = prg_ais-2a5 returned 00000000
13:48:25 vrb/pkg  LoadPartInfo: setup = setup_ais-2a5 returned 00000000
13:48:25 vrb/pkg  LoadPartInfo: vps = vps_win32-10091000 returned 00000000
13:48:25 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
13:48:28 min/int  submit has nothing to send
13:48:28 nrm/pkg  Submit: files 0, bytes 0, time 0 ms
13:48:28 nrm/pkg  Submit success: files 0, bytes 0, time 0 ms
13:48:28 nrm/pkg  Transferred: files 2, bytes 528, time 437 ms
13:48:28 nrm/pkg  Retries: total 0, files 0, servers 2
13:48:28 vrb/fil  NeedReboot=false
13:48:28 min/gen  Return code: 0x20000001 [Nothing done]
13:48:28 min/gen  Stopped: 10.09.2010, 13:48:28

[Lisandro]

13:48:24 min/gen  Old version: 2a5 (677)
13:48:25 vrb/pkg  LoadPartInfo: vps = vps_win32-10091000 returned 00000000
13:48:28 min/gen  Return code: 0x20000001 [Nothing done]

Your software is fully updated: program 5.0.677 and vps 2010-09-10-00

[dj1917]

Edit: problem fixed by going to 'Uninstall a program' and repairing the Avast installation, in case anyone else with the same annoyance reads this.

[SafeSurf]

dj1917,

Now that your issue is resolved/fixed, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed. 

Feel free to come back any time you need help, to learn something new, or just to ask questions.  We are here 24/7 for your convenience.  Thank you.