Avast Error when starting PC

[mackum]

Hi, I am new to this forum, when starting my PC I am getting a mesaage box on screen stating "Failed to load language.dll [1033/uilLangRes.dll]
The icon is missing from the task bar, but security centre stil thinks it is running

[Lisandro]

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

[mackum]

Thanks, just ran a repair so about to restart

[Lisandro]

Thanks, just ran a repair so about to restart

Does it work?

[mackum]

Oh no!!
Repaired and did not work, so tried uninstall and re-install and when it finishes it says errors on log, which I have but how do I get it to you to read,

[mackum]

Sorry see next log....................

13.09.2010 23:04:06 general: Started: 13.09.2010, 23:04:06
13.09.2010 23:04:06 general: Running setup_ais-2a5 (677)
13.09.2010 23:04:06 system: Windows Net User: HOME-ADED1653FB\Dave
13.09.2010 23:04:06 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664"  /srcpath "C:\DOCUME~1\Dave\MYDOCU~1\DOWNLO~1" /sfxname "setup_av_free"
13.09.2010 23:04:06 general: Old version: ffffffff (-1)
13.09.2010 23:04:06 general: GUID: 6376a5d3-f9f4-43d3-9a84-856076a79320
13.09.2010 23:04:42 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx
13.09.2010 23:04:42 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx ended with 00000000
13.09.2010 23:04:48 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx
13.09.2010 23:04:48 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx ended with 00000000
13.09.2010 23:04:49 file: GetFileWithRetry: ais_core-21d.vpx downloaded  and verified
13.09.2010 23:04:50 file: GetFileWithRetry: ais_dll_eng-21f.vpx downloaded  and verified
13.09.2010 23:04:51 file: GetFileWithRetry: ais_res-15f.vpx downloaded  and verified
13.09.2010 23:04:52 file: GetFileWithRetry: chrome-2.vpx downloaded  and verified
13.09.2010 23:04:52 file: GetFileWithRetry: winsys-3.vpx downloaded  and verified
13.09.2010 23:04:59 file: GetFileWithRetry: vps_32-2aa.vpx downloaded  and verified
13.09.2010 23:05:03 file: GetFileWithRetry: vps_win32-2be.vpx downloaded  and verified
13.09.2010 23:05:05 file: GetFileWithRetry: jrog-a7.vpx downloaded  and verified
13.09.2010 23:05:05 file: GetFileWithRetry: jrog2-1d.vpx downloaded  and verified
13.09.2010 23:05:05 general: setup: updated
13.09.2010 23:05:05 general: setif: updated
13.09.2010 23:06:08 file: Extract: tried to extract 'Avast5_1033.chm' from pkg 'ais_dll_eng' but failed miserably. Error code 0x00000005
13.09.2010 23:06:32 system: OpenSCManager
13.09.2010 23:06:32 system: OpenService
13.09.2010 23:06:32 system: OpenService, errcode: 0x00000424
13.09.2010 23:06:59 general: GetLicNumber: LoadLibrary( C:\Program Files\Alwil Software\Avast5\ashBase.dll ) return value: 0x00000000
13.09.2010 23:06:59 general: Return code: 0x00000005 [Access is denied.]
13.09.2010 23:06:59 general: Stopped: 13.09.2010, 23:06:59

[mackum]

Under "Minimal" on the log I have got....................

13.09.2010 23:04:06 general: Started: 13.09.2010, 23:04:06
13.09.2010 23:04:06 general: Running setup_ais-2a5 (677)
13.09.2010 23:04:06 system: Windows Net User: HOME-ADED1653FB\Dave
13.09.2010 23:04:06 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664"  /srcpath "C:\DOCUME~1\Dave\MYDOCU~1\DOWNLO~1" /sfxname "setup_av_free"
13.09.2010 23:04:06 general: Old version: ffffffff (-1)
13.09.2010 23:04:06 general: GUID: 6376a5d3-f9f4-43d3-9a84-856076a79320
13.09.2010 23:04:42 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx
13.09.2010 23:04:42 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx ended with 00000000
13.09.2010 23:04:48 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx
13.09.2010 23:04:48 package: LoadProductVpu: C:\DOCUME~1\Dave\LOCALS~1\Temp\_av_sfx.tm~a00664\prod-ais.vpx ended with 00000000
13.09.2010 23:04:49 file: GetFileWithRetry: ais_core-21d.vpx downloaded  and verified
13.09.2010 23:04:50 file: GetFileWithRetry: ais_dll_eng-21f.vpx downloaded  and verified
13.09.2010 23:04:51 file: GetFileWithRetry: ais_res-15f.vpx downloaded  and verified
13.09.2010 23:04:52 file: GetFileWithRetry: chrome-2.vpx downloaded  and verified
13.09.2010 23:04:52 file: GetFileWithRetry: winsys-3.vpx downloaded  and verified
13.09.2010 23:04:59 file: GetFileWithRetry: vps_32-2aa.vpx downloaded  and verified
13.09.2010 23:05:03 file: GetFileWithRetry: vps_win32-2be.vpx downloaded  and verified
13.09.2010 23:05:05 file: GetFileWithRetry: jrog-a7.vpx downloaded  and verified
13.09.2010 23:05:05 file: GetFileWithRetry: jrog2-1d.vpx downloaded  and verified
13.09.2010 23:05:05 general: setup: updated
13.09.2010 23:05:05 general: setif: updated
13.09.2010 23:06:08 file: Extract: tried to extract 'Avast5_1033.chm' from pkg 'ais_dll_eng' but failed miserably. Error code 0x00000005
13.09.2010 23:06:32 system: OpenSCManager
13.09.2010 23:06:32 system: OpenService
13.09.2010 23:06:32 system: OpenService, errcode: 0x00000424
13.09.2010 23:06:59 general: GetLicNumber: LoadLibrary( C:\Program Files\Alwil Software\Avast5\ashBase.dll ) return value: 0x00000000
13.09.2010 23:06:59 general: Return code: 0x00000005 [Access is denied.]
13.09.2010 23:06:59 general: Stopped: 13.09.2010, 23:06:59

[Lisandro]

Error 5 is access denied. Are you running the setup (update) as an administrator?