@ urle,
The current thread is for Avast Free. Can you please start a new thread as this will just confuse the current thread and we will help you there.
Go to this link,
http://forum.avast.com/index.php, scroll down to the
Avast Free/Pro/Suite forum and click it, click the
New Topic button at the top of the list and post there. Thank you.
Please include the following in your new post:
Information about your customer's system?
1. What is the OS, 32 or 64-bit?
2. What version of Avast did you install? 5.0.677?
3. What product of Avast did you install? Pro
4. What other security software do you
currently have or did you have
in the past on this machine including antivirus (AV), firewall (FW), and other security programs (resident and on-demand)? If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
5. What is the Firewall and is Avast blocked by the FW in anyway?
6. How is the machine connected to the Internet?
Thank you.