I sent an e-mail to AVAST on 26th of September (before an avast! team member reacted here), and I only got a reply today. So it means that if I send a sample/link to AVAST via chest or mail, it won't be analyzed / added in few days? This process needs few weeks?
If we complain in the forum, malicious URL/sample will be added few hours later. But I think the most of your users sent malicious codes via e-mail..... And it is slow.
I hope that the reply e-mail what is only slow. If the analyzis too, I am disappointing because of it.