Author Topic: BSOD while running the quick scan and deletion of data in the sandbox (5.1.889)  (Read 5028 times)

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GaAs

  • Guest
Hi All.
Hi Avast Team.
I got a BSOD while running the quick scan and deletion of data in the sandbox (button "delete contents").
Can serve the my minidump?
Or I did a stupid thing? (if so, I apologize :)).
Thanks.

Offline pk

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send me please minidump (kurtin@avast.com)
thanks

GaAs

  • Guest
send me please minidump (kurtin@avast.com)
thanks

Hi PK!.
Ok! Sent.
Thanks.
 ;) :)

Offline pk

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memory corruption, not really related to avast...
if you get another minidump, please send it automatically and we'll try to figure out some testing scenarios for your computer to find the source of the problem, thanks.

GaAs

  • Guest
memory corruption, not really related to avast...
if you get another minidump, please send it automatically and we'll try to figure out some testing scenarios for your computer to find the source of the problem, thanks.

You were really friendly.
I will do as you said.
Thank You PK!.

GaAs

  • Guest
HI PK.
Did you get my new minidump?

GaAs

  • Guest
Mmmmmm......
After last  sending of the "avastUI.exe.dmp", i begin at have some afraid.
PK, what happened?
;D

Offline pk

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thank you, I got all your dumps, but I'm quite busy right now... sorry for delay
- minidump: yes, this will be fixed, not sure how it could crash, but I'll rewrite that code
- avast_ui: hang during cleanup operation, hard to say why just from user-mode dump; next time please use this utility: http://public.avast.com/~kurtin/osrbang.exe, it'll generate kernel-mode dump

thanks a lot

GaAs

  • Guest
thank you, I got all your dumps, but I'm quite busy right now... sorry for delay
- minidump: yes, this will be fixed, not sure how it could crash, but I'll rewrite that code
- avast_ui: hang during cleanup operation, hard to say why just from user-mode dump; next time please use this utility: http://public.avast.com/~kurtin/osrbang.exe, it'll generate kernel-mode dump

thanks a lot


Thank you PK.
 I am happy to be useful.
 The application osrbang.exe is known to me.
 Sorry if I appeared urgent. I did not mean to be.
 Thank you very much.