Updating Errors

[codenut]

Just recently (last three to  four days) Avast is unable to update -- here is a copy of the error log:
=====================================
08.08.2004 17:20:02 general: Started: 08.08.2004, 17:20:02
08.08.2004 17:20:02 general: Running setup_av_pro-1a2 (418)
08.08.2004 17:20:02 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2, v.2149]
08.08.2004 17:20:02 system: Computer WinName: XXXXXXX
08.08.2004 17:20:02 system: Windows Net User: XXXXXXXXX
08.08.2004 17:20:03 general: Cmdline: /downloadpkgs /noreboot /silent /progress  
08.08.2004 17:20:03 general: DldSrc set to inet
08.08.2004 17:20:03 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
08.08.2004 17:20:03 general: Old version: 1a2 (418)
08.08.2004 17:20:03 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
08.08.2004 17:20:03 system: Computer DnsName: codenut
08.08.2004 17:20:03 system: Computer Ip Addr: 192.168.0.142
08.08.2004 17:20:03 internet: SYNCER: Type: -1
08.08.2004 17:20:03 internet: SYNCER: Auth: 0
08.08.2004 17:20:03 package: Part prg_av_pro-1a2 is installed
08.08.2004 17:20:03 package: Part vps-43202 is installed
08.08.2004 17:20:03 package: Part news-40 is installed
08.08.2004 17:20:03 package: Part setup_av_pro-1a2 is installed
08.08.2004 17:20:03 general: Old version: 1a2 (418)
08.08.2004 17:20:03 registry: ERROR!:Cannot access registry HKLM\SYSTEM\CurrentControlSet\Services\TestService, error code: 0x000003FB
08.08.2004 17:20:03 general: Err:Not enough user rights to continue.

=============================

and yes it was working after installing SP2 for XP

any suggestions?

Steven
WinExtra
http://www.winextra.com
news://news.winextra.com

[Eddy]

Are you logged in as administrator when trying to update? (Not as user with admin rights, but administrator)
Do you have something like Process Guard running or another application that is trying to protect the system?

[codenut]

yup .. Administrator Member and the only thing I had running like you suggested was Spybot S&D Resident. Tried again after disabling it and still the same thing.

Steven
WinExtra
http://www.winextra.com
news://news.winextra.com

[Eddy]

yup .. Administrator Member

I said as administrator, not as user with admin rights. There is a difference.

Read HERE how to do it.

[codenut]

This system has been running - and Avast along with it - just fine with the current setup for a very long time. Maybe I phrased it wrong but my login is an Admin Account.

But besides that .. as I said up until three days ago Avast was updating just fine .. and nothing has changed as far as accounts are concerned.

Steven
WinExtra
http://www.winextra.com
news://news.winextra.com

[Eddy]

Check the group policy editer for the user rights to access the registry.
start > run > gpedit.msc

[bob3160]

codenut

But besides that .. as I said up until three days ago Avast was updating just fine .. and nothing has changed as far as accounts are concerned.

There haven't been any updates in the last few days. See the following thread for an explanation of  Alwils policy on updating.
http://forum.avast.com/index.php?board=2;action=display;threadid=6045;start=15

[kubecj]

codenut,

the user which runs the updater is mentioned on the 5th line of the log (you've erased the info, so you're the only to check what user it is and to check if it has the needed rights).

The error code 0x3fb is indeed _very_ strange, it means:
'System could not allocate the required space in a registry log.'

The only mention in MSDN says: 'One common cause of this error is that Windows is out of disk space on the system drive'

So it goes.