NEED HELP URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[laurenaimee]

Hello,

I have had my laptop for years now and I have never, ever had a problem with it. I left it on for a couple of hours one day and came back to find my Google Chrome kept crashing. Whenever I open it, it comes up, "chrome.exe- corrupt file. the file or directory is corrupt and unreadable. run the chkdsk utility". Whenever I run an "Avast" full system scan or a quick scan it comes up "some items could not be scanned"- saying that it is some documents relating to safe browsing, preferences or documents and settings. It does not include an option to fix this, so I am extremely confused how to get my scans running normally. Can anyone help please? I NEED this laptop for coursework!!!!!!!!!!!!!

[!Donovan]

Hi laurenaimee,

Have you tried reinstalling Google Chrome? (remove, reboot, install, reboot)

Items that can't be scanned are just that. Can you provide a picture of what avast! is showing?

[laurenaimee]

Hello,

I have uninstalled then reinstalled google chrome, and done a complete full scan, yet they are still showing up. sorry i cannot provide a pic.... I am trying the "repair" option for avast at the minute... any other suggestions?

[!Donovan]

I have uninstalled then reinstalled google chrome, and done a complete full scan, yet they are still showing up.

Google Chrome has nothing to do with the files that can't be scanned. I was just trying to fix the crash issue.

Whenever I run an "Avast" full system scan or a quick scan it comes up "some items could not be scanned"- saying that it is some documents relating to safe browsing, preferences or documents and settings.

Are they password protected?

[laurenaimee]

google chrome is not crashing any more. and i have absolutely no idea what the files are- i have no idea how to get to them or what to do... the folders it says the files are in literally do not exist on my laptop...

[Pondus]

files that can not be scanned are just that, it does not mean they are infected..
avast is just telling you it can not scan the file(s) and the reason why.....it is normal

avast is a antivirus program, so corrupted file(s) are of no interest to avast...it will only try to repair/move/delete infected files

[laurenaimee]

are you sure? as you can most likely tell, I have absolutely no idea about computers :p i thought that because it says they are "corrupt" files, they were harmful to my laptop perhaps?

[!Donovan]

are you sure? as you can most likely tell, I have absolutely no idea about computers :p i thought that because it says they are "corrupt" files, they were harmful to my laptop perhaps?

Corrupt files can't be ran normally.

[laurenaimee]

Oh okay. I guess it has no impact on my laptop then? I have no idea what these files are, or where they are on my computer, so shall I just ignore this "some files cannot be scanned" result until it starts impacting how my laptop is running? 

[!Donovan]

Oh okay. I guess it has no impact on my laptop then? I have no idea what these files are, or where they are on my computer, so shall I just ignore this "some files cannot be scanned" result until it starts impacting how my laptop is running? 

It won't impact how your laptop is running. And yes, you should ignore those errors.

[laurenaimee]

Thank you so much! I was seriously so worried... As you can tell, this is NOT where my intelligence lies  So again, thank you

[!Donovan]

Thank you so much! I was seriously so worried... As you can tell, this is NOT where my intelligence lies  So again, thank you

No problem. Glad we could help.


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