Author Topic: Avast 5.0 Free can not connect to server  (Read 6426 times)

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Alilbirdy2

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Avast 5.0 Free can not connect to server
« on: June 12, 2010, 10:16:56 PM »
Help please, I am new to using Avast.
I got my activation key entered, checked to make sure my firewall accepted Avast.
I have windows Vista home edition

 I clicked on the update and it started updating then got the error 
cannot connect to server download 869.avast.com

I am on dial up, and have it check to automatically detect settings

I also tried it with unchecking the dial up option and l get the error
cannot connect to server 668.avast.com

Offline DavidR

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Re: Avast 5.0 Free can not connect to server
« Reply #1 on: June 12, 2010, 10:29:51 PM »
In the same screen, avast Settings, Updates, Update Parameters, set it to I only connect to the internet using dial-up, set the Proxy Settings to Direct connection (no proxy), assuming that you don't use a proxy to connect.

However, if you are getting this is happening on a manual update it sounds more like firewall blocking (even though you say it is allowed).

Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this should force the firewall to ask permission again.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Alilbirdy2

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Re: Avast 5.0 Free can not connect to server
« Reply #2 on: June 12, 2010, 10:40:36 PM »
Thank you I changed the setting on the Proxy, to say no proxy
and it looks like it is updating now.
I'll return to let you know if it completed the update.
I can't thank you enough, at least right now it is updating

Alilbirdy2

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Re: Avast 5.0 Free can not connect to server
« Reply #3 on: June 12, 2010, 10:50:16 PM »
my updating is still going so I would say this has fixed my problem
thank you again

Offline DavidR

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Re: Avast 5.0 Free can not connect to server
« Reply #4 on: June 12, 2010, 11:46:53 PM »
No problem, glad I could help.

Welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

kiltboy

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Re: Avast 5.0 Free can not connect to server
« Reply #5 on: November 05, 2010, 10:21:51 PM »
I'm really liking avast!, but was concerned when the updates were failing due to the server error noted here. Based on info in this topic, it was simply a matter of going to Settings -> Updates -> Proxy Setting, and selecting 'Direct Connection" instead of "Auto Detect". Working great now. Thanks for the info.

Offline DavidR

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Re: Avast 5.0 Free can not connect to server
« Reply #6 on: November 05, 2010, 11:27:44 PM »
You're welcome, good to see someone using the forum search function ;D
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security