The Chinese symbols you post translate to "antivirus". I believe it is called (in English) the Qihoo 360.
It appears to be a legitimate Chinese AV application. I don't understand Chinese, but have you looked for help here?
Do you have access to his/her computer?
Does the program appear in the program files anywhere?
If you go to the homepage, is a removal tool or uninstall utility offered?
It's likely the program has been removed but the Windows security centre/action centre has become confused. This can be reset by stopping the WMI service and the Seurity centre service, and deleting the folder "repository", under C\Windows\System 32\wbem\repository. The computer should then be restarted.
Before doing the above, you should be reasonably certain that this computer is not affected by malware. Install, update, and run a quick scan using MBAM
 do you speak/read Chinese?