Avast Home edition will not install/setup Log inside

[xxalyzxx]

please help! this is my first time installing on this computer.

24.10.2010 15:57:31 general: Started: 24.10.2010, 15:57:31
24.10.2010 15:57:31 general: Running setup_ais-2a5 (677)
24.10.2010 15:57:31 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
24.10.2010 15:57:31 system: Memory: 35% load. Phys:501960/777712K free, Page:1731860/1902892K free, Virt:2067728/2097024K free
24.10.2010 15:57:31 system: Computer WinName: ALYSSA
24.10.2010 15:57:31 system: Windows Net User: ALYSSA\Alyssa Tien
24.10.2010 15:57:32 general: Cmdline: /sfx /sfxstorage "C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952"  /srcpath "C:\DOCUME~1\ALYSSA~1\LOCALS~1\TEMPOR~1\Content.IE5\8XQN4XQN" /sfxname "setup_av_free"
24.10.2010 15:57:32 general: DldSrc set to sfx
24.10.2010 15:57:32 general: Old version: ffffffff (-1)
24.10.2010 15:57:32 general: Install check: SetupVersion does NOT exist
24.10.2010 15:57:32 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
24.10.2010 15:57:32 registry: Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18702
24.10.2010 15:57:32 general: Operation set to INST_OP_INSTALL
24.10.2010 15:57:32 general: GUID: b2ca8d3e-2215-4c24-aac2-326b72b1756e
24.10.2010 15:57:32 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
24.10.2010 15:57:32 internet: SYNCER: Type: use IE settings
24.10.2010 15:57:32 internet: SYNCER: Auth: another authentication, use WinInet
24.10.2010 15:57:32 general: Changed Edition=1
24.10.2010 15:57:32 general: Entered SetupProcessAIS::Do( INST_OP_INSTALL )
24.10.2010 15:57:32 general: Entered SetupProcessWin32Avast::Do( INST_OP_INSTALL )
24.10.2010 15:57:32 general: Entered SetupProcessWin32::Do( INST_OP_INSTALL )
24.10.2010 15:57:32 general: Entered SetupProcess::Do( INST_OP_INSTALL )
24.10.2010 15:57:47 package: LoadProductVpu: C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952\prod-ais.vpx
24.10.2010 15:57:47 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
24.10.2010 15:57:47 package: LoadPartInfo: jrog2 = jrog2-5b returned 00000000
24.10.2010 15:57:47 package: LoadPartInfo: program = prg_ais-2a5 returned 00000000
24.10.2010 15:57:47 package: LoadPartInfo: setup = setup_ais-2a5 returned 00000000
24.10.2010 15:57:47 package: LoadPartInfo: vps = vps_win32-10101100 returned 00000000
24.10.2010 15:57:47 package: LoadProductVpu: C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952\prod-ais.vpx ended with 00000000
24.10.2010 15:57:47 package: Part prg_ais-2a5 was set to be installed
24.10.2010 15:57:47 package: Part vps_win32-10101100 was set to be installed
24.10.2010 15:57:47 package: Part setup_ais-2a5 was set to be installed
24.10.2010 15:57:47 package: Part jrog-a7 was set to be installed
24.10.2010 15:57:47 package: Part jrog2-5b was set to be installed
24.10.2010 15:57:47 general: progress thread start
24.10.2010 15:57:51 internet: SYNCER: Agent=Syncer/5.00 (ais-677;p)
24.10.2010 15:57:51 package: LoadProductVpu: C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952\prod-ais.vpx
24.10.2010 15:57:51 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
24.10.2010 15:57:51 package: LoadPartInfo: jrog2 = jrog2-5b returned 00000000
24.10.2010 15:57:51 package: LoadPartInfo: program = prg_ais-2a5 returned 00000000
24.10.2010 15:57:51 package: LoadPartInfo: setup = setup_ais-2a5 returned 00000000
24.10.2010 15:57:51 package: LoadPartInfo: vps = vps_win32-10101100 returned 00000000
24.10.2010 15:57:51 package: LoadProductVpu: C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952\prod-ais.vpx ended with 00000000
24.10.2010 15:57:52 package: FilterOutExistingFiles: 91 & 0 = 91
24.10.2010 15:57:52 package: IsFullOkay: ais_core-21d.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: ais_core-21d.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package ais_core set to 1
24.10.2010 15:57:52 package: IsFullOkay: ais_dll_eng-21f.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: ais_dll_eng-21f.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package ais_dll_eng set to 1
24.10.2010 15:57:52 package: IsFullOkay: ais_res-15f.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: ais_res-15f.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package ais_res set to 1
24.10.2010 15:57:52 package: IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package winsys set to 1
24.10.2010 15:57:52 package: IsFullOkay: vps_32-2f1.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: vps_32-2f1.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package vps_32 set to 1
24.10.2010 15:57:52 package: IsFullOkay: vps_win32-305.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: vps_win32-305.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package vps_win32 set to 1
24.10.2010 15:57:52 package: IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: jrog-a7.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package jrog set to 1
24.10.2010 15:57:52 package: IsFullOkay: jrog2-5b.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: IsFullOkay: jrog2-5b.vpx - not okay (doesn't exist)
24.10.2010 15:57:52 package: SetFullAsMarked: Package jrog2 set to 1
24.10.2010 15:57:52 internet: Used server: C:\DOCUME~1\ALYSSA~1\LOCALS~1\Temp\_av_sfx.tm~a00952
24.10.2010 15:57:52 file: GetFileWithRetry:DSA_FileVerify(C:\Program Files\Alwil Software\Avast5\Setup\ais_core-21d.vpx), error: 0x2000000B
24.10.2010 15:57:52 general: InvalidateCurrent: invalidated server 'tmp sfx storage' from 'sfx'
24.10.2010 15:57:52 general: SelectCurrent: unable to find any suitable server in 'sfx'
24.10.2010 15:57:52 internet: while trying to get file 'ais_core-21d.vpx', error 0x2000000B has occured, try 1
24.10.2010 15:57:52 internet: tried 1 servers to get file 'ais_core-21d.vpx', but failed (0x2000000B)
24.10.2010 15:57:52 package: DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_core-21d.vpx, returned 0x2000000b
24.10.2010 15:57:55 system: Uninstalling aswTdi.sys
24.10.2010 15:57:55 system: Stopping service aswTdi
24.10.2010 15:57:55 system: OpenSCManager
24.10.2010 15:57:55 system: OpenService
24.10.2010 15:57:55 system: OpenService, errcode: 0x00000424
24.10.2010 15:57:55 system: Service aswTdi stopped, errcode: 0x00000424
24.10.2010 15:57:55 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
24.10.2010 15:57:56 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\WINDOWS\system32\config\systemprofile\NtUser.dat)
24.10.2010 15:57:56 registry: RegUnloadKey
24.10.2010 15:57:56 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Documents and Settings\LocalService\NtUser.dat)
24.10.2010 15:57:56 registry: Load registry hive ERROR_SHARING_VIOLATION
24.10.2010 15:57:56 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Documents and Settings\NetworkService\NtUser.dat)
24.10.2010 15:57:56 registry: Load registry hive ERROR_SHARING_VIOLATION
24.10.2010 15:57:56 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-1275210071-602162358-725345543-1004, C:\Documents and Settings\Alyssa Tien\NtUser.dat)
24.10.2010 15:57:56 registry: Load registry hive ERROR_SHARING_VIOLATION
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog-a7.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-5b.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-prg_ais-2a5.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-setup_ais-2a5.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10101100.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\servers.def
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\servers.def.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setif_ais-2a5.vpx
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setup.ini
24.10.2010 15:57:56 file: Direct delete of file: C:\Program Files\Alwil Software\Avast5\Setup\setup_ais-2a5.vpx
24.10.2010 15:57:56 package: Transferred: files 0, bytes 0, time 15 ms
24.10.2010 15:57:56 package: Retries: total 1, files 1, servers 1
24.10.2010 15:57:56 general: GetLicNumber: LoadLibrary( C:\Program Files\Alwil Software\Avast5\ashBase.dll ) return value: 0x00000000
24.10.2010 15:57:56 general: DldSrc set to inet
24.10.2010 15:57:56 general: Server definition(s) loaded for 'main': 342 (maintenance:0)
24.10.2010 15:57:56 general: SelectCurrent: selected server 'Download930 AVAST5 Server' from 'main'
24.10.2010 15:57:56 internet: SYNCER: Type: use IE settings
24.10.2010 15:57:56 internet: SYNCER: Auth: another authentication, use WinInet
24.10.2010 15:57:56 internet: Sending stats 'http://download930.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
24.10.2010 15:57:56 file: NeedReboot=false
24.10.2010 15:57:56 general: Return code: 0x2000000B [Invalid file signature. Setup will terminate.]
24.10.2010 15:57:56 general: Stopped: 24.10.2010, 15:57:56

[YoKenny]

First problem:
WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]

Support for Windows XP Service Pack 2 ends on July 13, 2010
http://support.microsoft.com/gp/lifean31

[xxalyzxx]

how do i fix this?

[YoKenny]

how do i fix this?

Install XP SP3.

Do you have a valid licence for XP. 
http://www.microsoft.com/genuine/validate/?displaylang=en&sGuid=af45b564-91bd-4dfb-8fb4-b83e089cb7bb

[xxalyzxx]

yes i do

i clicked on the link and it said validation complete so i am assuming that i do have a valid XP

[YoKenny]

Install XP SP3

[Lisandro]

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.

[Lisandro]

Also, you can search the forum for "0x2000000B" (with quotes).