When is this detection happening (shortly after boot or after a scan, etc.) ?
What is the location of this temporary file ?
First, confirm that it/they are a false positive, second send the sample/s for analysis and correction, exclude from scans if you accept the risk and finally monitor/scan a file in the chest and when it is no longer detected you can remove the exclusion.
You could also check the offending/suspect file at:
VirusTotal - Multi engine on-line virus scanner and
report the findings here the URL in the Address bar of the VT results page. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.
Create a folder called
Suspect in the
C:\ drive. Now exclude that folder in the
File System Shield, Expert Settings, Exclusions, Add, type (or copy and paste)
C:\Suspect\* That will stop the File System Shield scanning any file you put in that folder.
If only GData and avast detect it - GData uses avast as one of its two scanners so counts as 1 detection and almost certainly an FP.
Send the sample to avast as a False Positive:
Open the chest and right click on the file and select 'Submit to virus lab...' complete the form and submit, the file will be uploaded during the next update.
- In the meantime (if you accept the risk), add the full path to the file to the exclusions lists:
File System Shield, Expert Settings, Exclusions, Add and avast Settings, Exclusions example using widlcard c:\Folder_Name_path\dbp*.tmp, this will cater for the changing xx part of the file name.Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the File System Shield and avast Settings, exclusions lists.
