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Author Topic: Missing file on RC1A pro client  (Read 10346 times)

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gprzybyl

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Missing file on RC1A pro client
« on: August 11, 2004, 05:17:22 PM »
Just finished remotelyinstalling the first RC1A pro desktop client on a w2k pro machine.  When accessing avast from the start menu, after it does the memory check I get a pop up window with unkown error.  The error message is: application cannot load help file c:\program files\alwil software\avast4\english\help\checklistsimple.chm.  The install completed without any visible errors.  The next message has the directory listing of the instpkgs directory.  I will email the install log to vlk's email.
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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #1 on: August 11, 2004, 05:17:57 PM »
Here is the directory listing of the instpkgs directory:

 Volume in drive C has no label.
 Volume Serial Number is BC41-683F

 Directory of C:\Program Files\Alwil Software\Management Tools\InstPkgs

08/11/2004  08:45a      <DIR>          .
08/11/2004  08:45a      <DIR>          ..
08/03/2004  10:28a             281,530 av_mgm_mirror-22.vpu
08/10/2004  06:00a             122,925 av_mgm_srv-a.vpu
04/16/2004  02:43a              19,971 av_net_agent-a.vpu
08/05/2004  02:02p              20,693 av_net_agent-f.vpu
08/10/2004  06:00a               1,894 av_net_cmn-9.vpu
08/09/2004  02:16a             455,994 av_net_dll409-6.vpu
06/12/2004  06:34p           1,255,831 av_pro_dll409-d4.vpu
08/03/2004  10:28a           1,288,097 av_pro_dll409-e3.vpu
06/10/2004  09:22a             160,613 av_pro_hlp409-141.vpu
08/07/2004  05:19p             160,626 av_pro_hlp409-148.vpu
09/09/2003  06:49a             519,211 av_pro_skins-9.vpu
08/03/2004  12:41p             537,109 av_pro_skins-a.vpu
04/21/2004  10:34a           1,903,318 av_srv_core-69.vpu
08/10/2004  10:31a           1,990,325 av_srv_core-b7.vpu
04/21/2004  07:35a             994,202 av_srv_dll-35.vpu
08/10/2004  06:00a           1,009,108 av_srv_dll-64.vpu
04/21/2004  10:34a           2,020,862 av_srv_dll405-2f.vpu
04/21/2004  10:34a           2,528,472 av_srv_dll409-48.vpu
04/21/2004  07:35a             379,219 av_srv_e2k-3e.vpu
08/10/2004  06:00a             403,623 av_srv_e2k-68.vpu
04/21/2004  10:34a             183,929 av_srv_hlp405-43.vpu
04/21/2004  10:34a             160,744 av_srv_hlp409-43.vpu
04/20/2004  12:10p             219,820 av_srv_pxy-20.vpu
08/05/2004  02:02p             235,204 av_srv_pxy-27.vpu
08/07/2004  05:19p             563,482 avscan-112.vpu
04/06/2004  10:57a             544,907 avscan-e1.vpu
04/21/2004  10:34a             546,216 avscan-ec.vpu
05/06/2004  08:43a             546,321 avscan-f1.vpu
06/13/2004  06:46a             549,468 avscan-fd.vpu
03/28/2004  10:24a                  86 jollyroger.vpu
03/28/2004  10:24a                  10 jollyroger.vpu.stamp
04/27/2004  09:01a              10,711 news405-2d.vpu
04/27/2004  09:01a              10,248 news409-2c.vpu
04/27/2004  09:13a                 220 part-news-40.vpu
04/27/2004  09:13a                  10 part-news-40.vpu.stamp
08/10/2004  11:11a               1,717 part-prg_av_net-89.vpu
08/10/2004  11:11a                  10 part-prg_av_net-89.vpu.stamp
08/10/2004  11:11a                 261 part-setup_av_net-89.vpu
08/10/2004  11:11a                  10 part-setup_av_net-89.vpu.stamp
08/11/2004  08:36a                 422 part-vps-43302.vpu
08/11/2004  08:36a                  10 part-vps-43302.vpu.stamp
08/11/2004  08:36a                 431 prod-av_net.vpu
08/11/2004  08:36a                  10 prod-av_net.vpu.stamp
07/13/2004  02:12p               1,806 servers.def
07/13/2004  02:12p                  10 servers.def.stamp
08/10/2004  10:33a              43,257 setif_av_net-89.vpu
08/10/2004  10:37a             489,591 setup_av_net-89.vpu
08/09/2004  04:09a           1,522,370 vps-43300.vpu
08/11/2004  08:36a               3,101 vpsm-43302.vpu
05/22/2003  06:53a             331,169 winsys-0.vpu
07/21/2004  11:50a             313,181 winsys-1.vpu
05/22/2003  06:53a             638,498 winsysgui-0.vpu
07/21/2004  11:50a             681,352 winsysgui-1.vpu
08/11/2004  08:45a           1,650,736 setup.exe
              54 File(s)     25,302,941 bytes
               2 Dir(s)  17,631,756,288 bytes free
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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #2 on: August 11, 2004, 05:19:34 PM »
Here is the install log from the server:

08/11/04 10:23:38:   rinstInstall begin
08/11/04 10:23:38:   Init 50 60 C:\DOCUME~1\ADMINI~1.MON\LOCALS~1\Temp\asw8.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL C:\DOCUME~1\ADMINI~1.MON\LOCALS~1\Temp\asw7.tmp 0
08/11/04 10:23:38:   Store
08/11/04 10:23:38:   Set MONETRICS\DDQKCB01
08/11/04 10:23:38:   DDQKCB01: CallBack 201
08/11/04 10:23:38:   StartThread
08/11/04 10:23:38:   Loop
08/11/04 10:23:38:   SpawnThreads
08/11/04 10:23:38:   DDQKCB01: StartSetup
08/11/04 10:23:38:   DDQKCB01: CallBack 202
08/11/04 10:23:39:   DDQKCB01: CallBack 203
08/11/04 10:23:39:   DDQKCB01: CreateDirectory \\DDQKCB01\C$\~AVINSTL error 183
08/11/04 10:23:39:   DDQKCB01: RemoveFolder \\DDQKCB01\C$\~AVINSTL
08/11/04 10:23:39:   DDQKCB01: File \\DDQKCB01\C$\~AVINSTL\aswResp.dat not created
08/11/04 10:23:39:   DDQKCB01: Copying av_mgm_mirror-22.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_mgm_srv-a.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_net_agent-a.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_net_agent-f.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_net_cmn-9.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_net_dll409-6.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_pro_dll409-d4.vpu
08/11/04 10:23:39:   DDQKCB01: Copying av_pro_dll409-e3.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_pro_hlp409-141.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_pro_hlp409-148.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_pro_skins-9.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_pro_skins-a.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_srv_core-69.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_srv_core-b7.vpu
08/11/04 10:23:40:   DDQKCB01: Copying av_srv_dll-35.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_dll-64.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_dll405-2f.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_dll409-48.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_e2k-3e.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_e2k-68.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_hlp405-43.vpu
08/11/04 10:23:41:   DDQKCB01: Copying av_srv_hlp409-43.vpu
08/11/04 10:23:42:   DDQKCB01: Copying av_srv_pxy-20.vpu
08/11/04 10:23:42:   DDQKCB01: Copying av_srv_pxy-27.vpu
08/11/04 10:23:42:   DDQKCB01: Copying avscan-112.vpu
08/11/04 10:23:42:   DDQKCB01: Copying avscan-e1.vpu
08/11/04 10:23:42:   DDQKCB01: Copying avscan-ec.vpu
08/11/04 10:23:42:   DDQKCB01: Copying avscan-f1.vpu
08/11/04 10:23:42:   DDQKCB01: Copying avscan-fd.vpu
08/11/04 10:23:42:   DDQKCB01: Copying jollyroger.vpu
08/11/04 10:23:42:   DDQKCB01: Copying jollyroger.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying news405-2d.vpu
08/11/04 10:23:42:   DDQKCB01: Copying news409-2c.vpu
08/11/04 10:23:42:   DDQKCB01: Copying part-news-40.vpu
08/11/04 10:23:42:   DDQKCB01: Copying part-news-40.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying part-prg_av_net-89.vpu
08/11/04 10:23:42:   DDQKCB01: Copying part-prg_av_net-89.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying part-setup_av_net-89.vpu
08/11/04 10:23:42:   DDQKCB01: Copying part-setup_av_net-89.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying part-vps-43302.vpu
08/11/04 10:23:42:   DDQKCB01: Copying part-vps-43302.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying prod-av_net.vpu
08/11/04 10:23:42:   DDQKCB01: Copying prod-av_net.vpu.stamp
08/11/04 10:23:42:   DDQKCB01: Copying servers.def
08/11/04 10:23:42:   DDQKCB01: Copying servers.def.stamp
08/11/04 10:23:42:   DDQKCB01: Copying setif_av_net-89.vpu
08/11/04 10:23:42:   DDQKCB01: Copying setup_av_net-89.vpu
08/11/04 10:23:42:   DDQKCB01: Copying vps-43300.vpu
08/11/04 10:23:42:   DDQKCB01: Copying vpsm-43302.vpu
08/11/04 10:23:42:   DDQKCB01: Copying winsys-0.vpu
08/11/04 10:23:43:   DDQKCB01: Copying winsys-1.vpu
08/11/04 10:23:43:   DDQKCB01: Copying winsysgui-0.vpu
08/11/04 10:23:43:   DDQKCB01: Copying winsysgui-1.vpu
08/11/04 10:23:43:   DDQKCB01: Copying setup.exe
08/11/04 10:23:43:   DDQKCB01: CallBack 204
08/11/04 10:23:44:   DDQKCB01: CallBack 205
08/11/04 10:24:38:   DDQKCB01: ReadProgress
08/11/04 10:24:38:   DDQKCB01: CallBack 210
08/11/04 10:24:38:   DDQKCB01: RemoveProgress
08/11/04 10:24:38:   DDQKCB01: Folder \\DDQKCB01\C$\~AVINSTL not removed: 145
08/11/04 10:24:38:   DDQKCB01: CloseConnection
08/11/04 10:24:38:   TerminateAll
08/11/04 10:24:38:   rinstInstall end 0

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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #3 on: August 11, 2004, 05:22:19 PM »
After you click ok it brings up the gui without a problem and everything works fine.
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Offline Vlk

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Re:Missing file on RC1A pro client
« Reply #4 on: August 14, 2004, 06:50:29 PM »
So the only file missing is CheckListSimple.chm?

Greetings from Paris,
Vlk
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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #5 on: August 16, 2004, 05:08:18 PM »
Yes, I copy the file over from previous installations and it runs clean after that.
   
         Au Revoir from MA, United States
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Offline Vlk

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Re:Missing file on RC1A pro client
« Reply #6 on: August 21, 2004, 07:08:21 PM »
Seems like a trivial omission in the install script then. Thanks for noting... ;)


Salut from Bayeux, Normandy.
BTW it's quite a deal to find an Internet connection here... ;D
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Offline Vlk

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Re:Missing file on RC1A pro client
« Reply #7 on: August 25, 2004, 06:29:38 PM »
Interesting, really. I've checked the scripts and they're OK. Did you have the English Help checkbox selected in the installation package?
Is there a standard help file installed (try pressing F1 in the avast GUI or select Help from the menu).

Thanks
Vlk
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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #8 on: August 25, 2004, 07:28:54 PM »


  I did not have the english help box checked in the install package.  I just took the defaults. I have since fixed that oversight.  However, it did install the standard help file anyway.  How is that for interesting?
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Offline Vlk

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Re:Missing file on RC1A pro client
« Reply #9 on: August 26, 2004, 12:09:20 AM »
Hmm, interesting, that means 2 problem turned to two:

1. the help is installed even if you don't want it to be
2. the help option is not turned on by default even though it should be.


BTW was it a client or server install? (I mean install package for avast! NetClient or avast! NetServer?)


Thanks
Vlk
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gprzybyl

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Re:Missing file on RC1A pro client
« Reply #10 on: August 26, 2004, 01:30:59 AM »
It happens on both the workstation and the server installs.  Same behaviour.
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