Author Topic: certain files canmnot be scanned  (Read 8254 times)

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Buchtes

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certain files canmnot be scanned
« on: November 17, 2010, 12:57:54 PM »
Hello. Last week I inherited a virus which I could not clear ( neither did Avast), had to get the PC to the service guy who cleaned it. Screen kept on popping up for paysite to clean PC, $ 49.00 - $79.00., which they infected to begin with. This is Fraud. Well anyway, after cleaning unit, Avast is unable to clean a list of files, how can I fix this?
Thank you

Offline nmb

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Re: certain files canmnot be scanned
« Reply #1 on: November 17, 2010, 02:30:39 PM »
Hello Buchtes,

Can post the file names with the path here, or, the screenshot of it.

nmb

Buchtes

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Re: certain files canmnot be scanned
« Reply #2 on: November 17, 2010, 04:09:19 PM »
Hello MNB. All these files are offline, I am not very computer efficient so please be easy on me. Do not know how to get a screen shot, and can't copy these files, there are about 30 of these.
c:\Documents and Settings\rpnpshrimp.dll
c:\Documents and Settings\clntxres.dll
c:\Documents and settings\pagedata.js
are just a few

please explain

thank you

Offline nmb

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Re: certain files canmnot be scanned
« Reply #3 on: November 17, 2010, 04:15:55 PM »
Do you connect your computer to any network which has multiple computers connected to it?

And, Do you use real player or did you use?

nmb
« Last Edit: November 17, 2010, 04:19:08 PM by nmb »

bong2x

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Re: certain files canmnot be scanned
« Reply #4 on: November 17, 2010, 04:28:21 PM »
Care to tell us about your machine for reference

Buchtes

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Re: certain files canmnot be scanned
« Reply #5 on: November 17, 2010, 05:32:59 PM »
no, no network, yes I do use Real Player which I had to reinstall after repair.
Here is what happened: last week I collected a virus which Avast could not cure as explained at the beginning. PC repair Guy fixed PC to where it would run and I could use Mozilla Firefox and Gmail. I run Wind. XP Home Edition 5.1.2600 SP3 in a Dell Dimension 4550.

thank you all so far for your advise

Offline nmb

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Re: certain files canmnot be scanned
« Reply #6 on: November 17, 2010, 05:47:15 PM »
I guess a few files might be of the real player. And such offline files cannot be scanned. Please post a screenshot of the scan log. For that, click on avast tray icon(orange ball) > scan computer > scan logs > double click on the results log and maximize the log window.

Quote
Quote
Firstly, with the window open that has the Screenshot, tap the Print Screen/SysRq Key (next to F12 on the keyboard).

Close out of that screen...Go Start > All Programs > Accessories > Paint.

This will open a new window...from the Top Left, click on Edit > Paste. (This will put your screenshot in the Paint window.)

Next, Go File > Save As (giving it a 'name' rather than "untitled") > from the drop-down box under the name > select .JPEG > Save In: > Desktop > Save > exit out of the 'Paint' window > navigate to your Desktop; the .jpg image file will be visible.
(via TSF).

Come back to this post and click reply.

Hit additional options and in the attach field, browse for your file on the desktop and hit post.
« Last Edit: November 17, 2010, 05:48:47 PM by nmb »

Buchtes

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Re: certain files canmnot be scanned
« Reply #7 on: November 17, 2010, 05:54:56 PM »
cannot get to copy screen shot, on Print Screen Button I need System Rq which I do not have the software. Please advise, thank you

bong2x

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Re: certain files canmnot be scanned
« Reply #8 on: November 17, 2010, 06:32:34 PM »
Quote
last week I collected a virus which Avast could not cure
if doing this make sure to put in a cage (rar) and password protected.
but it is not right to do that without an advance knowledge about the thing

cannot get to copy screen shot, on Print Screen Button I need System Rq which I do not have the software. Please advise, thank you

its not right that we are going to guess what happen in your system
if you need help give us information so that we can analyze before we can give further advice ;)
do you have Malwarebyte antimalware in your system?

Buchtes

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Re: certain files canmnot be scanned
« Reply #9 on: November 17, 2010, 06:40:44 PM »
yes I do have Malwarebytes Anti Malware installed

bong2x

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Re: certain files canmnot be scanned
« Reply #10 on: November 17, 2010, 06:55:33 PM »
Quote
c:\Documents and Settings\rpnpshrimp.dll
c:\Documents and Settings\clntxres.dll
c:\Documents and settings\pagedata.js

i don't have this java script and dynamic link library in my C:/documents and setting

will maybe you try to restore what you collected maybe its a service host of the program that initiate at the start up[/s]

edit: will im just guessing, i did not see the path file that keep popping up. and what kind of list you are trying to clean :)
« Last Edit: November 17, 2010, 07:32:49 PM by bong2x »

Buchtes

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Re: certain files canmnot be scanned
« Reply #11 on: November 17, 2010, 07:01:11 PM »
you lost me

YoKenny

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Re: certain files canmnot be scanned
« Reply #12 on: November 17, 2010, 07:40:20 PM »
Please see
Quote
MWSnap is a small yet powerful Windows program for snapping (capturing) images from selected parts of the screen. 
http://www.mirekw.com/winfreeware/mwsnap.html

Make sure you set it up to keep screenshots in My Pictures Folder for easy location.

Please use .gif file save type then select Additional Options... then Browse... 

Buchtes

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Re: certain files canmnot be scanned
« Reply #13 on: November 17, 2010, 08:35:21 PM »
hope this helps

bong2x

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Re: certain files canmnot be scanned
« Reply #14 on: November 17, 2010, 08:59:52 PM »
can you show the full paths?? (see Picture)
if your name is in the paths you can edit in paint.