the avast antivirus program has stopped, or is in an inconsistent state

[dzoker]

Hi there,

I just downloaded the latest Avast v5.0.677 and I am having problem with avast service that from time to time stops working and I have to go to Avast and press FIX NOW to have the service again. I already reinstalled the program ( as explained on the avast web site with their uninstaller) and same happen again..

these are the last few lines in the setup.log file
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Label=Jan2010
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\DataFolder=C:\Documents and Settings\All Users\Application Data\Alwil Software\Avast5
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Version=5.0
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\VersionShort=5.0
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\SetupVersion=677
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\ProgramFolder=C:\Program Files\Alwil Software\Avast5
11:55:31 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Product=ais
11:55:32 nrm/pkg  Transferred: files 2, bytes 5577, time 392 ms
11:55:32 nrm/pkg  Retries: total 0, files 0, servers 2
11:55:32 vrb/fil  NeedReboot=false
11:55:32 min/gen  Return code: 0x20000001 [Nothing done]
11:55:32 min/gen  Stopped: 23.11.2010, 11:55:32


Please help

J

P.S. I am using the free registered version with win XP pro with SP3

P.P.S. Also if I go to the services.msi I can manually start the avast antivirus service

[Lisandro]

Which was your old antivirus before avast?
Any other security program that could interfere?

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

[dzoker]

Which was your old antivirus before avast?
Any other security program that could interfere?

Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.

The previous version was the latest 4.8 i think. The only other program that I have is Outpost firewall and that's it. Is there any private info in the log file that i should be concern by posting it?

thanks