[RESOLVED] Antispam will not work in Outlook 2007

[martinB]

Hello,

I am experiencing a problem with the Antispam component of the Internet Security Suite. The toolbar in Outlook 2007 shows, and can be used, but the Antispam module is not actually scanning any emails. In the user-interface it says "Running". The Mail Shield works and it can scan emails. The account has SSL/TSL disabled, and uses POP/SMTP. The Antispam component works fine with Outlook 2010 (trial). I also have this problem on my other machine which is Windows 7 32-bit.

Things I have already tried: repairing the program in the Control Panel, uninstalling and reinstalling the Antispam part, and even uninstalling and reinstalling the whole program. (This is how I performed the uninstall: First, I uninstalled avast in the control panel, then booted into safe mode and ran the Removal Tool, then rebooted again.)

Many thanks,
Martin

[martinB]

Anyone?

[Asyn]

Anyone?

Sorry, I don't use Outlook.
If you don't get answers, here's how to contact avast...
http://www.avast.com/contacts
asyn

[martinB]

Thanks, I've submitted a ticket.

[Asyn]

Thanks, I've submitted a ticket.

You're welcome..!
asyn

[atygert]

Hello,

I am experiencing a problem with the Antispam component of the Internet Security Suite. The toolbar in Outlook 2007 shows, and can be used, but the Antispam module is not actually scanning any emails. In the user-interface it says "Running". The Mail Shield works and it can scan emails. The account has SSL/TSL disabled, and uses POP/SMTP. The Antispam component works fine with Outlook 2010 (trial). I also have this problem on my other machine which is Windows 7 32-bit.

Things I have already tried: repairing the program in the Control Panel, uninstalling and reinstalling the Antispam part, and even uninstalling and reinstalling the whole program. (This is how I performed the uninstall: First, I uninstalled avast in the control panel, then booted into safe mode and ran the Removal Tool, then rebooted again.)

Many thanks,
Martin

Martin,
Have you heard anything regarding your ticket with Avast?  I'm experiencing the same problems that you describe.  In addition, Outlook 2007 is crashing fairly frequently with a message that the Avast add on caused serious problems that forced a shut down and asked if I want to disable it.  I looked in my history and email has not been scanned since early September, 2010.  It was fine from May to September. 

Allan

[martinB]

My problem is resolved now

I did a forum search for similar problems and an Avast Team member (k.u.r.t) said that the Antispam uses two plugins; he recommended that you disable one of them (go in Tools > Trust Center > Addins > Exchange Client Extensions and turn OFF "avast! 5" and leave "avast! Antispam" in Com Addins turned ON.)

Now the Antispam is working great and the Mail Shield is still running.

[Nesivos]

Even though your problem is resolved you might want to consider dumping Outlook and replace it with a Open Source E-Mail/PMI program.

I stopped using all Windows Application programs years ago.

They are more trouble and expense than they are worth.

Just my experience and opinion.

[martinB]

Thanks for your opinion, but I really like Outlook. I've never had any problems until now, and it's resolved. I've tried others and prefer this one.

[Nesivos]

Thanks for your opinion, but I really like Outlook. I've never had any problems until now, and it's resolved. I've tried others and prefer this one.

I understand. 

No harm, no foul

[atygert]

My problem is resolved now

I did a forum search for similar problems and an Avast Team member (k.u.r.t) said that the Antispam uses two plugins; he recommended that you disable one of them (go in Tools > Trust Center > Addins > Exchange Client Extensions and turn OFF "avast! 5" and leave "avast! Antispam" in Com Addins turned ON.)

Now the Antispam is working great and the Mail Shield is still running.

Glad to hear of your success, Martin.  I'm giving this fix a try and crossing my fingers that I get the same results.  Thanks for posting your results.

Allan

[Asyn]

I'm giving this fix a try and crossing my fingers that I get the same results.  Thanks for posting your results.

Please let us know, if you could fix it...! Thanks.
asyn