Author Topic: avast! free web shield blocking internet connection.  (Read 21667 times)

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Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #15 on: December 04, 2010, 04:02:27 PM »
Hi, Just installed Avast 5.00 and I am also having the problem connecting to the internet to brows using Opera 11 Beta Chrome and IE8 have the same problem when I have web shield activated. I did have Iobit installed and I removed this when I read posts made before mine, however, unless I disable Web Shield I am unable to go to any web page.

I am also seeing the same problem with the Mail Shield.

Whats going on ? any recomendations other than the one before this post ? because I have tried all of them and still have this problem! will I end up uninstalling Avast??

Regards
John.

Offline essexboy

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Re: avast! free web shield blocking internet connection.
« Reply #16 on: December 04, 2010, 04:04:57 PM »
What firewall do you have ? and is Avast webshield allowed through it ?

Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #17 on: December 04, 2010, 04:09:35 PM »
Hi, I have windows firewall and every time I turn it on the next time I boot it is turned off. Could this be an other avast problem ?

John.

Offline essexboy

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Re: avast! free web shield blocking internet connection.
« Reply #18 on: December 04, 2010, 04:11:32 PM »
First run the fixit on this page

If that fails then try the following

  • To open a command prompt, click Start > All Programs > Accessories and then right click command prompt and select run as administrator.
  • Copy and paste (or type) the following command in the command box box and then press ENTER:

    netsh winsock reset c:\resetlog.txt

  • Reboot the computer.
  • In next reply please post content of the file c:\resetlog.txt

Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #19 on: December 04, 2010, 04:31:03 PM »
Hi, Thanks for your reply, I found a fix for the problem in this forum at this post http://forum.avast.com/index.php?topic=65843.msg556012#msg556012

It's the same fix as you have suggested.

Thanks for your time.
Regards
John.

Offline essexboy

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Re: avast! free web shield blocking internet connection.
« Reply #20 on: December 04, 2010, 04:41:19 PM »
No problem IOBit messes the tcpip and winsock

Offline Lisandro

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Re: avast! free web shield blocking internet connection.
« Reply #21 on: December 04, 2010, 05:40:05 PM »
No problem IOBit messes the tcpip and winsock
Another bad service of IObit to the humanity? :'(
The best things in life are free.

Offline artnesten

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Re: avast! free web shield blocking internet connection.
« Reply #22 on: December 04, 2010, 09:51:08 PM »
Hmm.  Nothing seems to be working for me except disabling the Web Shield.

Here's what I've done so far.

Uninstalled IOBit Advanced Windows Care.  Rebooted.  No fix.
Ran Repair function on AVAST Free.  Rebooted.  No fix.
Ran Winsock/TCPIP repair tool found in this thread: http://forum.avast.com/index.php?topic=65843.msg556012#msg556012 and then rebooted.  No fix.
Ran Winsock/TCPIP repair tool found in this thread: http://forum.avast.com/index.php?topic=65054.0 and then rebooted.  No fix.

I am running only Avast Free and Comodo.

Any ideas? 

Offline essexboy

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Re: avast! free web shield blocking internet connection.
« Reply #23 on: December 04, 2010, 10:24:49 PM »
Did you try this ms fixit plus the ones I posted two posts up ?
http://support.microsoft.com/kb/811259

Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #24 on: December 05, 2010, 12:17:15 PM »
Did you try this ms fixit plus the ones I posted two posts up ?
http://support.microsoft.com/kb/811259

Hi, I have performed both your fixit suggestions and the am now able to surf the internet,however, my windows firewall keeps being turned off and when I turn it back on again I am unable to surf the internet.

Do you have any suggestions please

Regards
John.

Offline essexboy

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Re: avast! free web shield blocking internet connection.
« Reply #25 on: December 05, 2010, 01:08:36 PM »
Do you have a third party firewall ?

Did you have another antivirus previous to Avast ?
If so what was it ?

Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #26 on: December 05, 2010, 01:45:58 PM »
Do you have a third party firewall ?

No I don't have a third party firwall.

Did you have another antivirus previous to Avast ?
If so what was it ?

I used microsoft Essentials before installing Avast but that was removed after I installed Avast.

John.

Offline YoKenny

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Re: avast! free web shield blocking internet connection.
« Reply #27 on: December 05, 2010, 01:53:08 PM »
You should remove microsoft Essentials before installing avast!

I would do a clean install of avast!

How to install avast! Free Antivirus 5.x?
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=564&nav=0,1
E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline Jbav2010

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Re: avast! free web shield blocking internet connection.
« Reply #28 on: December 05, 2010, 02:56:14 PM »
You should remove microsoft Essentials before installing avast!

I would do a clean install of avast!

How to install avast! Free Antivirus 5.x?
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=564&nav=0,1

Hi, I have done as you suggest and still have the same problem with the windows firewall. Should I install an alternative firewall ??

I also disable windows defender in case this was causing a problem.

Regards
John.

Offline artnesten

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Re: avast! free web shield blocking internet connection.
« Reply #29 on: December 06, 2010, 03:44:15 AM »
Did you try this ms fixit plus the ones I posted two posts up ?
http://support.microsoft.com/kb/811259
Hi essexboy.  Thanks for your help.  I tried that ms fixit plus the ones you posted two posts up, and no change.

I also tried the manual netsh winsock reset c:\resetlog.txt command after running command prompt as admin.  Oddly, though the command seemed to process, no c:\resetlog.txt was generated that I could find in c:\ after rebooting.  I'm running Windows XP Pro (in case that is relevant).

Any ideas?