There are now more places to add trusted exclusions with Avast and OA since Avast upgraded to v.5.1.889:
To add OA to Avast exclusions:
· Settings > Exclusions > Add > search for Online Armor and click on the box to the left of it and add it, then click OK
· Real Time Shields > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK
· Behavior Shield > Expert Settings > Trusted Processes > Add > search for Online Armor and click on the box to the left of it and add it, then click OK. Also change action to take in Behavior Shield to “Ask.”
To add Avast exclusions to OA, this has not changed from before:
· Open the OA GUI > Options > Exclusions > Add > click on the pop-up window and find C:\Program Files\Awil Software\ (for Avast).
· When you reboot OA (to go into Learning Mode), make sure ALL Avast shields are left on.
· Reboot your machine again; OA requires two boots. After this second reboot, you may get a pop-up asking you if you trust Avast. Answer the pop-up as "Trust Always" and "Remember My Decision" and you should not get any more pop-ups. Answer incorrectly and you will get future pop-ups.
· Open the OA GUI > Programs > untick "Hide Trusted" so that you can see everything > look to make sure everything from Avast is not "blocked" (red) or "ask" (yellow). If it is, right-click the item and change it to "Trust." Reboot.
· Open the OA GUI > Options > Backup/Restore > Save your settings once you have everything the way you want it.
Since you are currently using the XP firewall, this only provides a 1-way very weak firewall protection. Try giving the exclusions as described above a try and see if this helps making sure you completely uninstalled OA per the vendor’s instructions (reboot) prior to you re-installing it again. Let me know if you have any questions. If you still have problems, we’ll see what we can do to help you with a different product to give you better protection. Thanks.
NOTE: If the new version of Avast is giving you a problem and the Avast Repair did not resolve your issue, you may consider uninstalling it via the Avast uninstaller tool and reinstalling it. Then reinstall OA with the exclusions listed above, making sure you completely uninstalled OA prior to re-installing it via the OA uninstaller, then reboot your machine. You can also check in Safe Mode if OA is still on your machine as well by doing a search for "Online Armor," "OA," "OANet," "OACat," "OADevice," "oahlpxx," "OAmon" and "SvcOnlineArmor." If any of these show up in Safe Mode after uninstalling OA, you can delete them, then reboot your machine prior to re-installing. You might also want to do a defrag as well if you end up going this route. Let me know if you have any questions. Thank you.
