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Author Topic: can't update avast  (Read 35970 times)

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jonnybravo

  • Guest
can't update avast
« on: December 03, 2010, 09:00:35 PM »
Hi All
Just downloaded avast and i can't update i keep getting a message can not connect to server.I had the same problem with microsoft security,
be gentle with me I'm only a beginner (he he)
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ladydark

  • Guest
Re: can't update avast
« Reply #1 on: December 04, 2010, 03:10:46 PM »
I am having same issue with updating...last update was attempted on Nov. 20, 2010..I am using Windows Vista and free version of avast...any help? :o
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Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re: can't update avast
« Reply #2 on: December 04, 2010, 03:52:01 PM »
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.
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ladydark

  • Guest
Re: can't update avast
« Reply #3 on: December 05, 2010, 05:33:39 AM »
Is this what you mean?  I hope it isn't too big...


12.04.2010   18:28:47.000   1271114927   (null)   Started: 12.04.2010, 18:28:47
12.04.2010   18:28:47.000   1271114927   (null)   Running setup_ais-1ce (462)
12.04.2010   18:28:47.000   1271114927   (null)   Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
12.04.2010   18:39:14.000   1271115554   (null)   Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Description=avast! mini-filter driver (aswMonFlt)
12.04.2010   18:39:14.000   1271115554   (null)   Service aswMonFlt installed
12.04.2010   18:39:14.000   1271115554   (null)   Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\DefaultInstance=aswMonFlt Instance
12.04.2010   18:39:14.000   1271115554   (null)   Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\aswMonFlt Instance\Altitude=320700
12.04.2010   18:39:14.000   1271115554   (null)   Set registry: SYSTEM\CurrentControlSet\Services\aswMonFlt\Instances\aswMonFlt Instance\Flags=0
12.04.2010   18:39:15.000   1271115555   (null)   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
12.04.2010   18:39:15.000   1271115555   (null)   Service avast! Mail Scanner installed
12.04.2010   18:39:15.000   1271115555   (null)   Service avast! Mail Scanner
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Offline Lisandro

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Re: can't update avast
« Reply #4 on: December 05, 2010, 08:51:47 PM »
On contrary, it's too short.
I need 400-500 lines (use multiply posts if needed).
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ladydark

  • Guest
Re: can't update avast
« Reply #5 on: December 05, 2010, 10:54:38 PM »
18:28:47 min/gen  Started: 12.04.2010, 18:28:47
18:28:47 min/gen  Running setup_ais-1ce (462)
18:28:47 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
18:28:47 nrm/sys  Memory: 58% load. Phys:430296/1036752K free, Page:1221432/2344192K free, Virt:2032148/2097024K free
18:28:47 vrb/sys  Computer WinName: LADYDARK-PC
18:28:47 min/sys  Windows Net User: ladydark-PC\ladydark
18:28:47 min/gen  Cmdline: /sfx /sfxstorage "C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676"  /srcpath "C:\Users\ladydark\Desktop\Desktop\Desktop\Desktop" /sfxname "setup_av_free"
18:28:47 vrb/gen  DldSrc set to sfx
18:28:47 min/gen  Old version: ffffffff (-1)
18:28:47 vrb/gen  Install check: SetupVersion does NOT exist
18:28:47 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
18:28:47 vrb/reg  Get registry: Software\Microsoft\Internet Explorer\Version=8.0.6001.18904
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ladydark

  • Guest
Re: can't update avast
« Reply #6 on: December 05, 2010, 10:56:13 PM »
18:28:47 vrb/gen  Operation set to INST_OP_INSTALL
18:28:47 min/gen  GUID: 2fcf621d-8559-4565-83b1-b1dde707ef20
18:28:47 nrm/gen  SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
18:28:47 nrm/int  SYNCER: Type: use IE settings
18:28:47 nrm/int  SYNCER: Auth: another authentication, use WinInet
18:28:47 vrb/gen  Changed Edition=1
18:28:59 min/pkg  LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx
18:28:59 vrb/pkg  LoadPartInfo: jrog = jrog-5a returned 00000000
18:28:59 vrb/pkg  LoadPartInfo: program = prg_ais-1ce returned 00000000
18:28:59 vrb/pkg  LoadPartInfo: setup = setup_ais-1ce
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ladydark

  • Guest
Re: can't update avast
« Reply #7 on: December 05, 2010, 10:57:05 PM »
18:28:59 vrb/pkg  LoadPartInfo: vps = vps_win32-10030900 returned 00000000
18:28:59 min/pkg  LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx ended with 00000000
18:28:59 vrb/pkg  Part prg_ais-1ce was set to be installed
18:28:59 vrb/pkg  Part vps_win32-10030900 was set to be installed
18:28:59 vrb/pkg  Part setup_ais-1ce was set to be installed
18:28:59 vrb/pkg  Part jrog-5a was set to be installed
18:29:09 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-462;p)
18:29:09 min/pkg  LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx
18:29:09 vrb/pkg  LoadPartInfo: jrog = jrog-5a returned 00000000
18:29:09 vrb/pkg  LoadPartInfo: program = prg_ais-1ce returned 00000000
18:29:09 vrb/pkg  LoadPartInfo: setup = setup_ais-1ce returned 00000000
Logged

ladydark

  • Guest
Re: can't update avast
« Reply #8 on: December 05, 2010, 10:58:02 PM »
18:29:09 vrb/pkg  LoadPartInfo: vps = vps_win32-10030900 returned 00000000
18:29:09 min/pkg  LoadProductVpu: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676\prod-ais.vpx ended with 00000000
18:29:10 vrb/pkg  FilterOutExistingFiles: 87 & 0 = 87
18:29:10 vrb/pkg  IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: ais_core-180.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: ais_dll_eng-155.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: ais_res-107.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: winsys-3.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: vps_32-13d.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: vps_32-13d.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: vps_win32-152.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: vps_win32-152.vpx - not okay (doesn't exist)
18:29:10 vrb/pkg  IsFullOkay: jrog-5a.vpx - not okay (doesn't exist)
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ladydark

  • Guest
Re: can't update avast
« Reply #9 on: December 05, 2010, 10:58:34 PM »
18:29:10 vrb/pkg  IsFullOkay: jrog-5a.vpx - not okay (doesn't exist)
18:29:10 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:10 min/fil  GetFileWithRetry: ais_core-180.vpx downloaded  and verified
18:29:10 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_core-180.vpx, returned 0x00000000
18:29:12 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:12 min/fil  GetFileWithRetry: ais_dll_eng-155.vpx downloaded  and verified
18:29:12 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_dll_eng-155.vpx, returned 0x00000000
18:29:12 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:12 min/fil  GetFileWithRetry: ais_res-107.vpx downloaded  and verified
18:29:12 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\ais_res-107.vpx, returned 0x00000000
18:29:13 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:13 min/fil  GetFileWithRetry: winsys-3.vpx
Logged

ladydark

  • Guest
Re: can't update avast
« Reply #10 on: December 05, 2010, 10:59:09 PM »
18:29:13 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\winsys-3.vpx, returned 0x00000000
18:29:15 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:16 min/fil  GetFileWithRetry: vps_32-13d.vpx downloaded  and verified
18:29:16 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_32-13d.vpx, returned 0x00000000
18:29:20 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:20 min/fil  GetFileWithRetry: vps_win32-152.vpx downloaded  and verified
18:29:20 nrm/pkg  DldPackage: C:\Program Files\Alwil Software\Avast5\Setup\vps_win32-152.vpx, returned 0x00000000
18:29:21 nrm/int  Used server: C:\Users\ladydark\AppData\Local\Temp\_av_sfx.tm~a05676
18:29:21 min/fil  GetFileWithRetry: jrog-5a.vpx downloaded  and verified
18:29:21 nrm/pkg  DldPackage: C:\Program Files\Alwil
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ladydark

  • Guest
Re: can't update avast
« Reply #11 on: December 05, 2010, 10:59:44 PM »
Software\Avast5\Setup\jrog-5a.vpx, returned 0x00000000
18:29:21 min/gen  setup: updated
18:29:22 min/gen  setif: updated
18:29:22 vrb/pkg  FilterOutExistingFiles: 87 & 0 = 87
18:29:22 vrb/pkg  Extracting from ais_core-180.vpx
18:29:23 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\Aavm4h.dll
18:29:23 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\Aavm4h.dll
18:29:23 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\AavmRpch.dll
18:29:23 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\AavmRpch.dll
18:29:23 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\ashBase.dll
18:29:23 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\ashBase.dll
18:29:24 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\ashServ.dll
18:29:24 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\ashServ.dll
18:29:24 nrm/fil  Direct move of file: C:\Program
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ladydark

  • Guest
Re: can't update avast
« Reply #12 on: December 05, 2010, 11:00:29 PM »
Software\Avast5\ashShell.dll
18:29:24 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\ashTask.dll
18:29:24 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\ashTask.dll
18:29:25 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\ashTaskEx.dll
18:29:25 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\ashTaskEx.dll
18:29:25 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswAux.dll
18:29:25 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswAux.dll
18:29:26 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnBS.dll
18:29:26 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnBS.dll
18:29:26 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnIS.dll
18:29:26 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnIS.dll
18:29:26 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswCmnOS.dll
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ladydark

  • Guest
Re: can't update avast
« Reply #13 on: December 05, 2010, 11:01:05 PM »
18:29:26 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswCmnOS.dll
18:29:27 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswData.dll
18:29:27 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswData.dll
18:29:27 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswDld.dll
18:29:27 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswDld.dll
18:29:27 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswEngLdr.dll
18:29:27 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswEngLdr.dll
18:29:27 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswIdle.dll
18:29:27 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswIdle.dll
18:29:28 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswLog.dll
18:29:28 vrb/fil  Installed file:C:\Program Files\Alwil
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ladydark

  • Guest
Re: can't update avast
« Reply #14 on: December 05, 2010, 11:01:36 PM »
Software\Avast5\aswLog.dll
18:29:28 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswProperty.dll
18:29:28 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswProperty.dll
18:29:28 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswSqLt.dll
18:29:28 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswSqLt.dll
18:29:28 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\aswUtil.dll
18:29:28 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\aswUtil.dll
18:29:28 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\avastSS.dll
18:29:28 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\avastSS.dll
18:29:29 nrm/fil  Direct move of file: C:\Program Files\Alwil Software\Avast5\AvSSHook.dll
18:29:29 vrb/fil  Installed file:C:\Program Files\Alwil Software\Avast5\AvSSHook.dll
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