Author Topic: Firewall Impedes my Email and Browsing  (Read 3493 times)

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Stucaz

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Firewall Impedes my Email and Browsing
« on: December 07, 2010, 01:31:29 AM »
Just became an Avast user. For the last week could not figure out why I could not download my emails from an unsecured POP3 user. Did not have this problem with AVG on other computer. Found out, by process of elimination, that it was Avast that was causing the problem even though my settings for my email was "never" for secure transmission.

Any suggestions on how I can keep my firewall active and still use both the internet and emails?l

Offline Pondus

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Re: Firewall Impedes my Email and Browsing
« Reply #1 on: December 07, 2010, 08:17:42 AM »
what firewall are you using?

osants911

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Re: Firewall Impedes my Email and Browsing
« Reply #2 on: December 07, 2010, 09:13:19 AM »
What avast! product are you using (Free, Pro or Internet Security)?

CharleyO

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Re: Firewall Impedes my Email and Browsing
« Reply #3 on: December 07, 2010, 10:13:51 AM »
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Do you have another antivirus program installed?


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Stucaz

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Re: Firewall Impedes my Email and Browsing
« Reply #4 on: December 07, 2010, 08:54:46 PM »
My apologies.

Thanks for the replies.

I do not have any other antivirus programme running.
The Avast version that I am using is Internet Security, version 5.0.677.

As I stated, I have to turn the security off to even get to the internet let alone
my email.


CharleyO

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Re: Firewall Impedes my Email and Browsing
« Reply #5 on: December 08, 2010, 01:19:11 AM »
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What antivirus program did you use before Avast and how did you remove it?


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Stucaz

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Re: Firewall Impedes my Email and Browsing
« Reply #6 on: December 08, 2010, 05:01:59 PM »
My system went down and I am re-configuring my daughter's laptop that she gave me in the interim. She originally had Avast but it was expired since she has not used this system for the last 2 years.

I automatically went for Avast since it asked me if I wanted to update and purchased the Internet security version. It did not dawn on me to remove the older version. Can I remove the current version and will it remove any remmanants of the older version as well?

If I do remove Avast can I download again and re-use the original key?

Offline scythe944

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Re: Firewall Impedes my Email and Browsing
« Reply #7 on: December 08, 2010, 06:49:15 PM »
Quote
Can I remove the current version and will it remove any remmanants of the older version as well?

Yes, and no.  You should use the removal tool as well.  Link for download plus instructions here: http://www.avast.com/uninstall-utility
Also, be sure to remove the 4.8 and 5 versions with that tool just to be sure.


Quote
If I do remove Avast can I download again and re-use the original key?
Absolutely.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Stucaz

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Re: Firewall Impedes my Email and Browsing
« Reply #8 on: December 09, 2010, 03:44:08 PM »
Yes, and no.  You should use the removal tool as well.  Link for download plus instructions here: http://www.avast.com/uninstall-utility
Also, be sure to remove the 4.8 and 5 versions with that tool just to be sure.


Followed the above instructions and the result was quite positive. Found and removed an Avast 4.0 Home Edition along with the last 5.0 version. Re-installed Avast 5.0 and updated the definitions, etc.

However, my problem still persists. The only way I can get to the internet and/or my mail is to knock down the shields. Currently my shields are down or I could not get this message out.

Any further instructions, or, is the situation hopeless?

Offline scythe944

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Re: Firewall Impedes my Email and Browsing
« Reply #9 on: December 09, 2010, 06:00:16 PM »
The situation isn't hopeless, but unfortunately I can't offer anymore suggestions as I don't use that product.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Stucaz

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Re: Firewall Impedes my Email and Browsing
« Reply #10 on: December 10, 2010, 07:34:48 PM »
Scythe944, CharleyO,and Yodaosan thanks for your help. I have no idea s to why but it now works. After re-installing I could not get anywhere but did have to answer some rather urgent emails so I suspended the firewall for 10 minutes.
Needless to say it took longer than the 10 minutes to answer all the emails and without realizing it the system was working; i.e., the firewall re-installed and I did not realize it but everything was working.
I decided to reboot the system and see if I could go on without "suspending" and it worked. Today when I logged on, no problem. Go figure.
Once again, thanks.

CharleyO

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Re: Firewall Impedes my Email and Browsing
« Reply #11 on: December 11, 2010, 01:41:26 AM »
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You are welcome and glad you got it working.   :)


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Offline scythe944

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Re: Firewall Impedes my Email and Browsing
« Reply #12 on: December 11, 2010, 05:33:39 AM »
No prob Stucaz, come back anytime.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum