Author Topic: resolved: issue with new order!!!!!!!! please help  (Read 7040 times)

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Offline zfactor

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resolved: issue with new order!!!!!!!! please help
« on: December 11, 2010, 03:31:10 AM »
i just placed a order for a BRAND NEW 3pc lic key for one year and i got the order info and the lic key to download and they sent me my EXISTING LIC KEY from my last order?????? the download is for my 3 year lic key and the one i just ordered was for a NEW one year key can someone help asap???
« Last Edit: December 14, 2010, 03:45:09 PM by zfactor »
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Offline DavidR

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #1 on: December 11, 2010, 03:56:43 AM »
Contact sales (at) avast (dot) com, with information about the purchase, location, date, email used, any invoice/reference number, etc.
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #2 on: December 11, 2010, 04:09:07 AM »
when are they open though?? do i have to wait till monday? this sucks
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Offline DavidR

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #3 on: December 11, 2010, 04:12:25 AM »
I don't think it is a case of when it is open, I don't know if there is any limited staffing at weekends or not.
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #4 on: December 11, 2010, 04:18:27 AM »
i dont understand how this could happen though.. the invoice is from today but they re sent me my lic key from feb 2010??? i tried like 5 times to redownload it???this makes no sense
To many systems to list specs lol.. Avast internet security beta.

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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #5 on: December 11, 2010, 04:53:26 AM »
i see what they did now to try to get them to fix it. for some reason they combined all of my lic's in one file this new one lists all 4 products but is only registering the first one when it gets activated
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Offline DavidR

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #6 on: December 11, 2010, 05:04:20 AM »
You have to transfer a copy of the license file to each system and use that in the same way as the first to register those.
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #7 on: December 11, 2010, 05:17:52 AM »
no...... what i mean is ... i have 3 separate lic files one ending feb 2013, one in march 2013, and another in march 2013. this NEW ONE should be till dec 2011. the lic file they sent me with this order has ALL of the above in it. it lists product 1 product 2 etc each with the corresponding expiration dates. see below for what i mean it put everything in one file i needed a separate file for this new lic...

so in other words:

CertificateCount=4


#
# Section for licensed product 1
#
[Certificate0]

#
# Name of product: avast! Internet Security
#
Feature=AV_AIS

#
# License creation date: Feb xx, 2010
#
Issued=xxxxxxxxxxxxxxxxx

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Feb xx, 2013
#
UpdateValidThru=xxxxxxxxxxxxxxxx

#
# Number of licensed items
#
LicenseCount=3




#
# Section for licensed product 2
#
[Certificate1]

#
# Name of product: avast! Internet Security
#
Feature=AV_AIS

#
# License creation date: Mar xx, 2010
#
Issued=xxxxxxxxxxxxxxxxxxx

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Mar xx, 2013
#
UpdateValidThru=xxxxxxxxxxxxxx

#
# Number of licensed items
#
LicenseCount=3




#
# Section for licensed product 3
#
[Certificate2]

#
# Name of product: avast! Internet Security
#
Feature=AV_AIS

#
# License creation date: Mar xx, 2010
#
Issued=xxxxxxxxxxxxxxxxxxx

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Mar xx, 2013
#
UpdateValidThru=xxxxxxxxxxxxxxx

#
# Number of licensed items
#
LicenseCount=3




#
# Section for licensed product 4
#
[Certificate3]

#
# Name of product: avast! Internet Security
#
Feature=AV_AIS

#
# License creation date: Dec xx, 2010
#
Issued=xxxxxxxxxxxxxxxxxxx

#
# License expiry date: <never expires>
#
ValidThru=0

#
# Update license expiry date: Dec xx, 2011
#
UpdateValidThru=xxxxxxxxxxxxxxxxxxxxxxx

#
# Number of licensed items
#
LicenseCount=3

« Last Edit: December 11, 2010, 05:25:43 AM by zfactor »
To many systems to list specs lol.. Avast internet security beta.

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Offline Vlk

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #8 on: December 11, 2010, 10:03:00 AM »
This is how it works, generally (and has always worked). Every customer has a single license file, with all the purchases he has ever made combined...
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #9 on: December 11, 2010, 10:26:09 AM »
so then how does it distinguish between my 3 year ones and my one year ones?? i bought a one year key for my mom's computers for her and i wanted a separate lic for just her use. since i was paying for it i just used my email and billing info. can i change it to get a lic just for her then??

when she goes to insert the lic file it tells her she has till feb 2013 but i only bought her a one year key?? so what do i do now?? i dont want my keys blacklisted and i dont know how to get her systems to show the new one year lic instead of the 3 year ones?? i also have 2 3 year keys that started in march and one from feb 2010. again how does it tell which is which when i use the lic file then?? i really wanted a new separate lic file for the one year one

what do i do??
« Last Edit: December 11, 2010, 10:36:25 AM by zfactor »
To many systems to list specs lol.. Avast internet security beta.

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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #10 on: December 11, 2010, 03:07:43 PM »
no reply yet from sales i hope they get back to me soon because we are loosing paid days on this lic since it just does not work and cant be used....
To many systems to list specs lol.. Avast internet security beta.

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Offline DavidR

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #11 on: December 11, 2010, 03:18:13 PM »
Point that out when contacting them, they should take it into consideration.
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #12 on: December 11, 2010, 08:18:55 PM »
do they answer on the weekends? i have yet to receive any response yet??
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Offline DavidR

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #13 on: December 11, 2010, 08:54:24 PM »
I don't know as I don't work for avast.
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Offline zfactor

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Re: HUGE issue with new order!!!!!!!! please help
« Reply #14 on: December 12, 2010, 01:23:35 AM »
well i guess not since i still have not received a response. they really need to make people aware of this BEFORE buying another lic that they simply get added to the old file because when using the file there is no way to separate the lic's to determine which each one is using...def not a good thing.
To many systems to list specs lol.. Avast internet security beta.

"Some days your the windshield. Some days your the bug"