Author Topic: Avast IS & Adobe Flash Player  (Read 4937 times)

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Offline faircot

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Avast IS & Adobe Flash Player
« on: December 14, 2010, 04:31:00 PM »
I've just won a licence for the suite in the Winter Promotion (Thanks Avast. Very generous!).

However, if I try to access the stats from Summary/Stats I'm presented with a box telling me "to view charting install Adobe Flash Player." Nothing happens when I click the 'install now' button. I have uninstalled and reinstalled the latest version of Flash Player (10.1) and uninstalled/reinstalled IS (v 5.0.677) but still not able to view any stats.

Offline YoKenny

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Re: Avast IS & Adobe Flash Player
« Reply #1 on: December 14, 2010, 04:42:49 PM »
Welcome faircot

Congratulations. 

Make sure you have Adobe Flash Player uninstaller: uninstall_flash_player.exe
http://kb2.adobe.com/cps/141/tn_14157.html

Note:
Important! If any applications are using Flash Player when you run the uninstaller, uninstall can complete without deleting all the necessary files. If you accidentally left any applications open, close all applications and run the uninstaller again. Applications that use Flash Player include the following:

web browsers such as Internet Explorer
instant messaging clients such as AOL Instant Messenger
stand-alone SWF applications (*.swf files)
projectors (*.exe files that play Flash content).

E5200 2.5GHZ, 4GB RAM, 320GB HD, Windows 7 Home Premium 64bit, avast! V9.0 Free, IE10
P4 2.8GHZ, 1.5GB RAM, 40GB HD, XP Pro SP3 32bit, avast! V9.0 Free, Google Chrome
with hpHosts, MVPS HOSTS files, SpeedFan, WinPatrol PLUS

Offline faircot

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Re: Avast IS & Adobe Flash Player
« Reply #2 on: December 14, 2010, 05:06:06 PM »
YoKenny

No luck. I rebooted to safe mode, ran the Adobe uninstaller, rebooted normally, pushed the stats tab, selected Install Adobe Flash Player and was taken to another screen that simply said 'Refresh Window'. That took me back to the Install Flash Player dialogue etc, etc.
Forgot to say, I'm running Win 7 32 bit.

Offline nmb

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Re: Avast IS & Adobe Flash Player
« Reply #3 on: December 14, 2010, 05:08:41 PM »
Install internet explorer version of flash and reboot your system : http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

Offline faircot

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Re: Avast IS & Adobe Flash Player
« Reply #4 on: December 14, 2010, 05:15:02 PM »
Install internet explorer version of flash and reboot your system
nmb
That did it! Many thanks for the tip. All working OK now.

Offline nmb

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Re: Avast IS & Adobe Flash Player
« Reply #5 on: December 14, 2010, 05:27:03 PM »
Welcome to the forums.