Author Topic: AIS shows Expired Subscription and Invalid License, but I just purchased today  (Read 7718 times)

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Offline jhp40

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Greetings,

Today purchased, downloaded and installed AIS.
After I add the license file and it reboots, AIS is now telling me my license is expired.
It will not accept the license file when I attempt to add it.
Any ideas?
Thanks!

Offline nmb

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Hello jhp40,

1. check your system date, time and make sure it is right.
2. Were you using avast before?, if yes, which version?, and did it expire while you were using it?

Offline jhp40

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Hi nmb - system date and time are correct.
This was my first time using avast.

Offline nmb

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Install again from scratch:

1. Download avast internet security from here. (If you already have the latest, then no need)
2. Download avast uninstall utility from here.(Disconnect from the internet after downloading the required files.)
3. Uninstall avast from add/remove programs.
4. Start Windows in Safe Mode
5. Open (execute) the uninstall utility
6. If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
7. Click REMOVE
8. Restart your computer into normal mode.
9. Install avast IS from the setup you have downloaded in step 1.

Do not install the license key yet. Register for a trial version. If that works, install your genuine license key.

Let us know what happened.
« Last Edit: December 21, 2010, 05:22:18 AM by nmb »

Offline jhp40

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Thank you. I will give that a go and see what happens.
I will be back with the results.

Offline jhp40

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The trial install is showing the subscription is expired.
But, the expiration date is 1/19/2011.
This is becoming slightly frustrating. I have spent the last four hours attempting to get this working.

Offline nmb

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Try rebooting the system once - sometimes it does work.

Offline jhp40

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The reboot didn't improve anything.

Offline vecchio

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Hi
This happens to me sometimes
Are you trying to insert the license DURING the install process?
If yes, for some od reason, its dont accept the license
Please try a double click in your license file AFTERyou have instal and reboot
Thanks
« Last Edit: December 21, 2010, 06:04:42 AM by vecchio »
Using-Intel Core i7 3612QM Processor(2.10Ghz)
8gb DDR3 Memory-MS Windows8 .  1Pro 64-bit (fully)
Tune UP utilities 14 - MBAM PRO (Last) -apa 9  .x.x (legalized copy)

Offline nmb

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Which security software did you use previously?

Offline jhp40

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I have not tried to input my license file after the reboot.
I just now tried the doubleclick on the license fiel, but it would not install.

Offline jhp40

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Which security software did you use previously?
Norton 360 and before that mACfee

Offline nmb

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Run and remove all the remnants found using these 2 tools. 

1. Norton removal tool

2. Mcafee removal tool

Offline jhp40

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I had run the norton tool previously, and I will run the Macafee tool now.

Offline vecchio

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Try the following
1 when it ask for the license path on install process just locate it and double click on
After the conclusion of install process the computer will reboot
Once windows and AIS starts again please , double click in your license file
If you se some kind of window asking if you agree to insert your license data, just click yes
AIS SHOULD work normally now
Using-Intel Core i7 3612QM Processor(2.10Ghz)
8gb DDR3 Memory-MS Windows8 .  1Pro 64-bit (fully)
Tune UP utilities 14 - MBAM PRO (Last) -apa 9  .x.x (legalized copy)