Lost internet connection

[coolmoe]

This weekend I picked up a virus or spyware.  It would not allow me to open most of my applications and constantly created pop-up screens, prompting me to buy an antivirus product everytime I tried to click on icon on my desktop.  After doing some research, I found out about Avast and installed the free antivirus software on my PC, then ran it in safe mode.  Avast identified the infection as Win32:gen-rootkit[rtk] and I, promptly, placed it in the virus chest.  But after I logged on again I noticed that I could not connect to the internet through IE or Firefox, although I was connected to my network.  I went back to safe mode and, strangely, I was able to use my browers in safe mode.  Can anyone help me with this dilemma?

[Silk0]

I suggest you to run a full scam with Malwarebytes to see if something escaped from Avast!

You can download Malwarebytes, here: http://www.malwarebytes.org/mbam.php
Install it, update it and run the scan.

Give a feedback and post the log when it's done.

[schmidthouse]

This weekend I picked up a virus or spyware.  It would not allow me to open most of my applications and constantly created pop-up screens, prompting me to buy an antivirus product everytime I tried to click on icon on my desktop.  After doing some research, I found out about Avast and installed the free antivirus software on my PC, then ran it in safe mode.  Avast identified the infection as Win32:gen-rootkit[rtk] and I, promptly, placed it in the virus chest.  But after I logged on again I noticed that I could not connect to the internet through IE or Firefox, although I was connected to my network.  I went back to safe mode and, strangely, I was able to use my browers in safe mode.  Can anyone help me with this dilemma?

Hi coolmoe: Could you please provide further information, it will help in providing pertinent advice.
What OS are you using? Do you have any other security software installed on your machine? Also what version of Avast did you install?

[Hermite15]

Hi coolmoe: Could you please provide further information, it will help in providing pertinent advice.
What OS are you using? Do you have any other security software installed on your machine? Also what version of Avast did you install?

and what are you going to tell him once you know that

[schmidthouse]

Hi coolmoe: Could you please provide further information, it will help in providing pertinent advice.
What OS are you using? Do you have any other security software installed on your machine? Also what version of Avast did you install?

and what are you going to tell him once you know that

Well I'm not sure.
I like to know, before saying anything

[Hermite15]

I'll tell you, probably that 2 firewall conflicts, that two AVs conflict etc...etc... I mean there seem to be a couple of noobs on the forums posting the same useless canned answers to increase their post count here. Give us a break okay, enough is enough. Mods stop that, thanks. This forum is slowly becoming an Internet garbage can. Save it before it's too late and all the guys who really help here get so pissed off that they stop coming around. I mean reading all that crap posted, reposted, re-re-posted is absolutely unbearable. Again it's not just the above poster, it's about ten like him who are currently making this place become the a**hole of the internet. Other people on other security forums must have a good laugh I tell you

 @schmidthouse: the OP in this thread has got a computer virus infection, if an mbam scan doesn't help like already suggested,he needs a malware expert, and there's only one that I know here, so just don't interfere if you have nothing to say.

[coolmoe]

Thanks for your response.  My operating system is Windows XP.   I also have Norton Internet Security (although it expired) and McAfee (also expired) I don't use either one of them for antivirus protection.  I just recently installed Zone Alarm and Spybot Search and Destroy; both of them are freeware products.  After installing and using them for a couple of days my machine worked fine.  It all went haywire after I picked up that virus.  Avast helped but my only problem is the internet connection.  I'm not sure what version of Avast I installed.  On the website it is listed as the free antivirus.  All free stuff I know.  I was experimenting this weekend LOL!  Thanks again.

[Hermite15]

get rid of all the extra crap, i.e. other expired security software. Drivers are still loading and that's a problem. Use cleaners from Norton and McAfee if necessary. Then reboot. Once there make sure that you got the latest Avast 5 official build and update it. Now you didn't tell us what the mbam scan did? (see the first answer that you got in this thread)

ps: uninstall Zone Alarm too, it does  conflict with most security software. Also remove spybot, it's oudated and useless.

[Hermite15]

...just pm'ed essexboy (he's a malware specialist here). He'll help you if you can't get rid of your infection. Just do what he says, follow his instructions okay

[coolmoe]

I have to wait until I get home this evening to do mbam scan.  My laptop is at home.  I will post the results then.  I will also get rid of the crap and follow the instructions.  Thanks again.

[CraigB]

You can find most of the uninstaller's here http://uninstallers.blogspot.com/, delet the program's that Logos has mentioned from add remove program's first then run the uninstaller tool's from the link i supplied in safe mode.

[DavidR]

- A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
Or ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

- You didn't say which McAfee version, so here are the various tools:
- McAfee has an uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe

Or http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
 
2007 version - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
 
Also see - How do I uninstall SecurityCenter? http://ts.mcafeehelp.com/faq3.asp?docid=71525

[essexboy]

Yep remove the old AV's as all they do is use resources

Download OTL  to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach both logs please

[schmidthouse]

I'll tell you, probably that 2 firewall conflicts, that two AVs conflict etc...etc... I mean there seem to be a couple of noobs on the forums posting the same useless canned answers to increase their post count here. Give us a break okay, enough is enough. Mods stop that, thanks. This forum is slowly becoming an Internet garbage can. Save it before it's too late and all the guys who really help here get so pissed off that they stop coming around. I mean reading all that crap posted, reposted, re-re-posted is absolutely unbearable. Again it's not just the above poster, it's about ten like him who are currently making this place become the a**hole of the internet. Other people on other security forums must have a good laugh I tell you

 @schmidthouse: the OP in this thread has got a computer virus infection, if an mbam scan doesn't help like already suggested,he needs a malware expert, and there's only one that I know here, so just don't interfere if you have nothing to say.

I may not be an expert like you, but I've helped in the past, and I will continue to help in the future.
My appologies if I have spoiled your day

[coolmoe]

Here are the results of my mbam scan (attached). Now I am about to remove Norton, McAfee, Zone Alarm... and run OTL.