Lost internet connection

[Eddy]

Before running OTL, disable system restore and reboot to make the changes that MBAM made effective.

[coolmoe]

Yep remove the old AV's as all they do is use resources

Download OTL  to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Attach both logs please

Here are the text files from the OTL scan.

[Hermite15]

get rid of these toolbars: AOL, Yahoo, Ask, Crawler, MSN, Google most of that stuff is spyware, adware etc...

[coolmoe]

okay

[Lisandro]

get rid of these toolbars: AOL, Yahoo, Ask, Crawler, MSN, Google

+1 No toolbars!

[essexboy]

Once this has run try to connect again

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  IE - HKU\S-1-5-21-1472831324-3927042380-58396928-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 1
  IE - HKU\S-1-5-21-1472831324-3927042380-58396928-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
  IE - HKU\S-1-5-21-1472831324-3927042380-58396928-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:8074
  O2 - BHO: () - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\Program Files\Crawler\Toolbar\ctbr.dll (Crawler.com)
  O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgchsvx.exe /sync) - C:\PROGRA~1\AVG\AVG10\avgchsvx.exe File not found
  O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgrsx.exe /sync /restart) - C:\PROGRA~1\AVG\AVG10\avgrsx.exe File not found
  [2010/12/27 09:09:03 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\AVG10
  
  
  :Files
  ipconfig /flushdns /c
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [EMPTYFLASH]
  [CREATERESTOREPOINT]
  [Reboot]

  
  
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  

[coolmoe]

That did the trick.  The last scan is attached.  I appreciate all of your help.  OTL is a nice program.  I don't understand how it worked but I am back on the Internet again.  Kudos to the whole Avast team. 

thanks again,
moe

[essexboy]

OK lets tidy you up now

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

 Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No CLSID value found.
  O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No CLSID value found.
  O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
  O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - No CLSID value found.
  O16 - DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} http://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Reg Error: Key error.)
  O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
  
  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself.  MBAM can be uninstalled via control panel add/remove along with ERUNT.  But they may be useful tools to keep

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 23.
  
• Click the "Download" button to the right.
  
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  
• Click on Continue.
  
• Click on the link to download Windows Offline Installation (jre-6u23-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u23-windows-i586-p.exe and select "Run as an Administrator.")
  

SPRING CLEAN
 
Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disck check
 
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programme:
 
Malwarebytes.  Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update
  

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?
Keep safe  :wave: