have tried RegGenie, Malwarebytes, Avast, etc. to no avail. I'm completely unhappy with this computers software and have decided to send it back. There is something embedded in Windows OS that cannot be found. This problem has been around for a long time. I think I will order a new computer. I really want to thank you folks for being so supportive and wish you all a happy and healthy new year. Very best regards, Phil