Author Topic: 5.1.864 Problem with Acer Laptop  (Read 13750 times)

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Offline solo1959

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5.1.864 Problem with Acer Laptop
« on: January 01, 2011, 06:29:24 PM »
I was just updated to 5.1.864. My Acer laptop, Win 7 Home Premium, is having a problem. After boot-up, I get an error window popping up on my screen. I click, OK, and it keeps popping up. My fix was to do a System Restore to the previous version of Avast. It stopped the problem, but then Avast stopped working. I was forced to do the update to Avast, and the problem recurs.

The error window reads: ePower_DMC.exe - Application Error
The application was unable to start correctly (0xc0000005). Click OK to close the application.

I now have the error window on my screen, on top of everything, all the time. The only change was my upgrade to Avast 5.1.864.

Is there a fix????

Offline pk

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Re: 5.1.864 Problem with Acer Laptop
« Reply #1 on: January 01, 2011, 06:41:00 PM »
solo1959, please compress (zip/rar) "ePower_DMC.exe" (Acer ePower Management) file and send me it: kurtin@avast.com, thanks.

Offline CraigB

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Re: 5.1.864 Problem with Acer Laptop
« Reply #2 on: January 01, 2011, 06:51:25 PM »
That's why I am here, to figure out "HOW" to repair Avast. I reinstalled the update, but the problem happened again. I am seeking help to repair Avast.
Go to add remove program's and click avast then uninstall, once the screen pops up scroll down to repair and click ok.

Offline solo1959

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Re: 5.1.864 Problem with Acer Laptop
« Reply #3 on: January 01, 2011, 06:51:57 PM »
solo1959, please compress (zip/rar) "ePower_DMC.exe" (Acer ePower Management) file and send me it: kurtin@avast.com, thanks.

Sent, thank you. I included the Windows error report Report.wer. Thank you for your help

Offline pk

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Re: 5.1.864 Problem with Acer Laptop
« Reply #4 on: January 01, 2011, 06:56:48 PM »
Thanks, it's not need to repair/reinstall avast - we know what's this problem and we're working on it right now. It should be fixed in next program update (Sunday/Monday).

Offline solo1959

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Re: 5.1.864 Problem with Acer Laptop
« Reply #5 on: January 01, 2011, 07:05:57 PM »
Thanks, it's not need to repair/reinstall avast - we know what's this problem and we're working on it right now. It should be fixed in next program update (Sunday/Monday).
Wow! That was fast. Thank you very much for your help.

Offline CraigB

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Re: 5.1.864 Problem with Acer Laptop
« Reply #6 on: January 01, 2011, 07:15:16 PM »
Thanks, it's not need to repair/reinstall avast - we know what's this problem and we're working on it right now. It should be fixed in next program update (Sunday/Monday).
Wow! That was fast. Thank you very much for your help.
It was fast, there pretty quick around here :)

Offline Para-Noid

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Re: 5.1.864 Problem with Acer Laptop
« Reply #7 on: January 01, 2011, 08:24:29 PM »
solo1959, please compress (zip/rar) "ePower_DMC.exe" (Acer ePower Management) file and send me it: kurtin@avast.com, thanks.
The same thing occurred with me. Had to do a system restore. then re-install 5.0.677. I sent an e-mail to vlk. Only I have a windows vista. pk, you might want to get in contact with vlk. Just an idea.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

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Offline 12-es_csaj

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Re: 5.1.864 Problem with Acer Laptop
« Reply #8 on: January 01, 2011, 08:49:25 PM »
I have Acer Notebook, too, and I think it have ePower_DMC.exe (Acer ePower Management) file.
So... just a question...
This problem is global, I mean it can occur on any of Acer laptops? Should I wait for the next build?
OS: Windows 7 Home Premium 64bit - Service Pack 1
Resident: avast! 6.0.1289; Windows Firewall On-demand: Malwarebytes' Anti-Malware free
Browsers: Mozilla Firefox; Google Chrome

Offline Wangstang

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Re: 5.1.864 Problem with Acer Laptop
« Reply #9 on: January 02, 2011, 05:36:21 PM »
Any idea when the update for the update will be rolled out?

For what it's worth, I just let my computer boot up and run for several minutes and after a ton of error boxes poping up, they stopped and the rest of the computer seems to be up and running.

It should be noted that on my computer I had more than the DMC error.  The Net Management software also did not run properly.  The errors on all counts appear to be related to keeping the Acer software from being able to access the related databases.  I tried uninstalling the Acer software in safe mode and then reinstalling the most upto date versions from the Acer support website and still got the same errors.

The Avast techs can down load the management software package by going here:
http://support.acer.com/us/en/product_support.aspx?tab=1

Select Notebook/laptop
Select Extensa
Select 5620
Click Confrim
Then click the Applications tab for all of the various product support software available.

Obviously, you can select different models as needed.

Thanks,
Wes

Offline logos

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Re: 5.1.864 Problem with Acer Laptop
« Reply #10 on: January 02, 2011, 05:38:58 PM »
Thanks, it's not need to repair/reinstall avast - we know what's this problem and we're working on it right now. It should be fixed in next program update (Sunday/Monday).

will it fix that too ???
http://forum.avast.com/index.php?topic=68676.msg577127#msg577127
w7 - ais7

Offline Wangstang

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Re: 5.1.864 Problem with Acer Laptop
« Reply #11 on: January 02, 2011, 11:59:06 PM »
I forgot to mention that I am also getting a "WMIServi Application stopped working and was closed" notification after installing the update and letting the Acer software go through all of it's error messages.

Thanks

Wes

Offline Para-Noid

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Re: 5.1.864 Problem with Acer Laptop
« Reply #12 on: January 03, 2011, 02:26:40 AM »
Thanks, it's not need to repair/reinstall avast - we know what's this problem and we're working on it right now. It should be fixed in next program update (Sunday/Monday).
Please show your quote in the "5.1.864 System Restore Disaster...Again" thread. A lot of Acer people are perplexed.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

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Online DavidR

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Re: 5.1.864 Problem with Acer Laptop
« Reply #13 on: January 03, 2011, 03:07:36 AM »
There is nothing stopping you doing that as you have here, use the quote reference in that topic back to this topic.
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Offline Para-Noid

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Re: 5.1.864 Problem with Acer Laptop
« Reply #14 on: January 03, 2011, 04:04:42 AM »
There is nothing stopping you doing that as you have here, use the quote reference in that topic back to this topic.
I don't know how to show one quote in on thread and moving it to another thread. Unless it's cut and paste. BTW how do you get it to show in blue. IOW to show one link in another.
Dell Inspiron, Win10x64--HP Envy Win10x64--Both systems Avast Free v17.9.2322, Comodo Firewall v8.2 w/D+, MalwareBytes v3.0, OpenDNS, Super Anti-Spyware, Spyware Blaster, MCShield, Unchecky, Vivaldi Browser and, various browser security tools.

"Look before you leap!" Use online scanners before you click on any link.