Author Topic: Blue Screen 5.1  (Read 2393 times)

0 Members and 1 Guest are viewing this topic.

carlos001

  • Guest
Blue Screen 5.1
« on: January 02, 2011, 11:11:15 AM »
Hi, today i update to 5.1 an i get a blue screen and need uninstall the product.

 i have windows x64 in raid0.
the older version work fine.

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7600.2.1.0.256.1
  Locale ID:   1033

Additional information about the problem:
  BCCode:   1000007e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF80002E89FB2
  BCP3:   FFFFF880009A8F38
  BCP4:   FFFFF880009A8790
  OS Version:   6_1_7600
  Service Pack:   1_0
  Product:   256_1

Files that help describe the problem:
  C:\Windows\Minidump\010211-13462-01.dmp
  C:\Users\Neowolf\AppData\Local\Temp\WER-45661-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

swarnava

  • Guest
Re: Blue Screen 5.1
« Reply #1 on: January 02, 2011, 11:15:47 AM »
upload the dump here
ftp.avast.com/incoming/

you will find your dumpfile here
  C:\Windows\Minidump\010211-13462-01.dmp

carlos001

  • Guest
Re: Blue Screen 5.1
« Reply #2 on: January 02, 2011, 11:34:20 AM »
Uploaded Help me please right now i no have antivirus

carlos001

  • Guest
Re: Blue Screen 5.1
« Reply #3 on: January 02, 2011, 12:32:46 PM »
my gmail chat is carlosr01 i cannt reply messges private message
« Last Edit: January 02, 2011, 01:38:24 PM by carlos001 »

Offline pk

  • Avast team
  • Super Poster
  • *
  • Posts: 2078
Re: Blue Screen 5.1
« Reply #4 on: January 02, 2011, 04:36:43 PM »
carlos001, is there \Windows\memory.dmp file? If you find it, please compress it (rar or 7zip) and upload it on ftp, thanks a lot!