Author Topic: Internet Security Installation Error  (Read 1698 times)

0 Members and 1 Guest are viewing this topic.

Offline AceChris

  • Newbie
  • *
  • Posts: 3
Internet Security Installation Error
« on: January 02, 2011, 05:45:06 AM »
I recently won an Internet Security license in the Winter Promo Marketing contest (it was on facebook).  It was working great at first, and then I had to run a factory reset on my computer.  I was told that if I reinserted the license file it would still be valid and that it would just pick up where it left off.  I did insert it, and the interface and all the program data says "Internet Security", and the help is even the help for Internet Security, but none of the features installed.  The firewall is missing as well as the sandbox and antispam/site blocker.  Does anyone have any advice?

Offline Mi Ka El

  • Jr. Member
  • **
  • Posts: 54
Re: Internet Security Installation Error
« Reply #1 on: January 02, 2011, 05:51:17 AM »
Uninstall the current avast using this http://www.avast.com/uninstall-utility.
Download avast from here http://files.avast.com/iavs5x/setup_ais.exe and try reinstalling.
Windows XP SP3 Pro x86: Avast Free Antivirus 8.0.1489, Private Firewall 7.0.29.1, Malwarebytes Free 1.75(on-demand), Opera 12.15.

Offline AceChris

  • Newbie
  • *
  • Posts: 3
Re: Internet Security Installation Error
« Reply #2 on: January 02, 2011, 05:54:46 PM »
Thanks!  Everything's fine now.