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Author Topic: New User with an Application problem  (Read 3644 times)

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lmarcz05

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New User with an Application problem
« on: January 10, 2011, 07:48:03 PM »
I have an application from Charles Schwab called Streetsmart Pro.
I have added the application to the firewall list, but the application will
not load. Any help out there. Thanks
Lou
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Offline DavidR

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Re: New User with an Application problem
« Reply #1 on: January 10, 2011, 07:57:42 PM »
What errors are you getting ?
What avast version and build number are you using (5.1.864 is latest release build) ?

Does this Streetsmart Pro require .net framework ?
If it does require .net then you could try this pre-release build, 5.1.884, see http://forum.avast.com/index.php?topic=69152.0.
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lmarcz05

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Re: New User with an Application problem
« Reply #2 on: January 10, 2011, 08:08:21 PM »
I am not getting any error messages. The file streetsmartpro.exe will not open.
I am using version 5.1.864. I am not sure about the net framework, but I don't believe it is required. Any suggestions?
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Offline scythe944

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Re: New User with an Application problem
« Reply #3 on: January 10, 2011, 08:23:10 PM »
Did the program work prior to avast being installed?

Do you see the application attempting to run in your taskmanager?  If there are more than one executables running, close them all (or reboot your computer) and try running the application again.

Adding the application into the firewall exception list would allow network traffic to and from the program, but doesn't have anything to do with running it.
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Nesivos

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Re: New User with an Application problem
« Reply #4 on: January 10, 2011, 08:53:15 PM »
Quote from: lmarcz05 on January 10, 2011, 08:08:21 PM
I am not getting any error messages. The file streetsmartpro.exe will not open.
I am using version 5.1.864. I am not sure about the net framework, but I don't believe it is required. Any suggestions?

What OS and what Browser and version are you using?
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Offline Lisandro

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Re: New User with an Application problem
« Reply #5 on: January 10, 2011, 09:12:25 PM »
lmarcz05, today we had 5.1.884 Beta release that solved some incompatibilities problems of 5.1.864 and 5.1.874.
Tomorrow (probably) we will have a final release. Can you wait or not?
If not, try uninstalling Behavior Shield (using Control Panel).
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lmarcz05

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Re: New User with an Application problem
« Reply #6 on: January 10, 2011, 11:12:01 PM »
The new release solved the incompatibility problem. Thanks for your help.
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Offline Lisandro

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Re: New User with an Application problem
« Reply #7 on: January 10, 2011, 11:13:22 PM »
Quote from: lmarcz05 on January 10, 2011, 11:12:01 PM
The new release solved the incompatibility problem. Thanks for your help.
You're welcome. Feel free to come back any time you need help or just to change experiences 8)
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Offline scythe944

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Re: New User with an Application problem
« Reply #8 on: January 11, 2011, 02:05:46 AM »
man, they fixed a lot in the new build.  Let's hope it fixes everything!
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