Firewall not available?

[genebec]

I've just installed Avast, and all seemed to be going well. However, I can't seem to get the firewall working. When I click on the button to turn it on, all I get is an error message that the firewall is not available.

Furthermore, when I tried to open a ticket on the tech support page, I got "Unable to submit the ticket; you do not have the permissions required to submit tickets on this support desk."

So how does one get tech support?

[Silk0]

Which version of avast! are you using?

[genebec]

5.1.864

[Pondus]

5.1.864 free ( no firewall )
5.1.864 pro   ( no firewall )
5.1.864 internett security  ( have firewall )

[genebec]

I have 5.1.864 Internet Security

[Pondus]

Try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

did it work ?

[sded]

What OS?  What firewall were you using before?  How did you remove it?

[genebec]

Aha, we have victory. Thanks for all the help.

Choosing repair got me another error message, but it directed me to update the program from within it, and when I did that and restarted, I found myself with a firewall.