Author Topic: download of Avast home 5.1 not working  (Read 13511 times)

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Offline dana

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download of Avast home 5.1 not working
« on: January 12, 2011, 04:52:27 PM »
I downloaded and installed the latest Avast home edition but it says "unsecured"; avast services stopped and neither clicking on the "fix now" button nor the "start program" button are doing anything.
I rebooted three times.
This also happened the first time I upgraded from 4.8. So I tried installing the new edition directly after uninstalling 4.8 but it seems avast 5.1 is useless.
Any chance to find 4.8 and use that again?

How do I get this to work?
I'm using Windows XP sp.3

Offline essexboy

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Re: download of Avast home 5.1 not working
« Reply #1 on: January 12, 2011, 04:56:43 PM »
Where we have come across this problem before the best solution was to fuly uninstall Avast and then Install a fresh copy

1.  Uninstall Avast using add/remove and reboot
2.  Run ASWClear http://public.avast.com/~forejt/aswClear.exe and reboot
3.  Install the latest Avast and reboot

All should then be good

Offline nmb

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Re: download of Avast home 5.1 not working
« Reply #2 on: January 12, 2011, 04:58:30 PM »
Hi,

I thought of writing it out, but avast guys have already done that. So check here and see if it helps, let us know what you did.

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #3 on: January 12, 2011, 05:00:02 PM »
Thank you..I'll try this suggestion and get back..

Offline CraigB

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Re: download of Avast home 5.1 not working
« Reply #4 on: January 12, 2011, 05:04:31 PM »
Hi dana, if you have had both 4.8 and the five versions on your system i suggest running the removal tool that essexboy has supplied for both 4.8 and 5.!!! with reboot's inbetween, the removal tool will clear both version's you just have to scoll down to get the version you want.

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #5 on: January 12, 2011, 05:08:04 PM »
Thank you..I'm in the process of trying it now..

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #6 on: January 12, 2011, 05:12:19 PM »
The Add-remove program isn't working when I try to remove Avast..it just freezes up..

Offline nmb

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Re: download of Avast home 5.1 not working
« Reply #7 on: January 12, 2011, 05:13:25 PM »
The Add-remove program isn't working when I try to remove Avast..it just freezes up..

Reboot into safe mode and remove using the uninstall utility.

Offline Asyn

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Re: download of Avast home 5.1 not working
« Reply #8 on: January 12, 2011, 05:21:04 PM »
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.560] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #9 on: January 12, 2011, 05:54:04 PM »
thank you..I'll grab this as I am still trying o do the uninstall properly..

Offline brhokla

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Re: download of Avast home 5.1 not working
« Reply #10 on: January 12, 2011, 06:39:11 PM »
I will try this too as updating caused my system serious issues. Thanks for the info all!
Win 7 64bit, AMD Turion 2.2GHz Dual Core, 4 Gigs Ram, Avast Pro 5 Antivirus, Malwarebytes, SuperAntiSpyware, Online Armor Free Firewall

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #11 on: January 12, 2011, 07:38:47 PM »
I am not having any luck.
The toshiba tecra laptop will not open in safe mode..
and nothing else will delete the newer or older avasts..so I'm trying a system restore prior to my attempted first removal of avast 4.8.
I thought the add-remove app removed it all then..apparently it did not..

Offline nmb

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Re: download of Avast home 5.1 not working
« Reply #12 on: January 12, 2011, 07:42:04 PM »
The toshiba tecra laptop will not open in safe mode..
Do you get any error? Keep tapping F8 once you turn on the laptop until you see the boot modes. Select the safe mode.

If that doesn't work, let me know. There is a work around to boot without tapping F8.
« Last Edit: January 12, 2011, 07:44:34 PM by nmb »

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #13 on: January 12, 2011, 07:50:49 PM »
Hi..yes..I've been hitting the F8 button from the time it begins rebooting and I've tried this five times but I'm not able to bring up the safe mode..
I'd appreciate any work around of the F8..
« Last Edit: January 12, 2011, 08:09:20 PM by dana »

Offline dana

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Re: download of Avast home 5.1 not working
« Reply #14 on: January 12, 2011, 08:14:21 PM »
If you get a chance, please let me know how to access the safe mode without using the F8 key..thank you