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Author Topic: Version number & customer ID info  (Read 6044 times)

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pfaoro

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Version number & customer ID info
« on: January 13, 2011, 12:33:04 AM »
Where in the GUI can I find the purchase date, version number, and other identifying information I assume I will need in the event I have a problem with my installation?  (I don't have any problems at the moment, but I'm trying to build a record of such things "just in case"  Is my Customer ID sufficient?

Thanks!
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Offline Pondus

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Re: Version number & customer ID info
« Reply #1 on: January 13, 2011, 12:42:09 AM »
That info will be in the mail you got from avast...

The technical info about your avast install you will see when you open it....
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Offline Lisandro

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Re: Version number & customer ID info
« Reply #2 on: January 13, 2011, 12:52:26 AM »
avast free: use the same email and you'll retrieve the license key.
avast pro and avast Internet Security: backup your license file in a safe place.
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Offline Charyb-0

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Re: Version number & customer ID info
« Reply #3 on: January 13, 2011, 01:08:19 AM »
Quote from: pfaoro on January 13, 2011, 12:33:04 AM
Where in the GUI can I find the purchase date, version number, and other identifying information I assume I will need in the event I have a problem with my installation?  (I don't have any problems at the moment, but I'm trying to build a record of such things "just in case"  Is my Customer ID sufficient?

Thanks!

Information in the GUI is located under the maintenance tab. Go to GUI select the maintenance tab then select subscription and update tabs. Like Tech stated, save your license in a safe place.
« Last Edit: January 13, 2011, 01:14:06 AM by Charyb »
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pfaoro

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CLOSED = Re: Version number & customer ID info
« Reply #4 on: January 13, 2011, 01:05:45 PM »
Thanks!  I knew it was in there someplace!  ;)
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whdingus

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Re: Version number & customer ID info
« Reply #5 on: April 25, 2014, 02:20:03 AM »
Hello Support;  I can not find my customer ID number and I find it very difficult to get thru to people I want to complain to about my Avast performance and the cost after it did NOT stop conduit.com from getting onto my PC.  I also want some one to ell me how I can contact customer service about getting a refund of my subscription because tech support did not fix my problem so I want o stop my subscription and I am asking for a refund. I just renewed 4/1/2014 and I want to stop the subscription because the tech did not fixproblem instead they wanted to charge me a ridiculous price to fix the problem so I just want out and please refund the balance of my subscription please.  William
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Offline essexboy

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Re: Version number & customer ID info
« Reply #6 on: April 25, 2014, 01:48:46 PM »
Conduit is a toolbar PUP and Avast does not check for them by default.  But you can set Avast to do that

Conduit is straightforward to remove

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
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