Cannot update program files: Error during D/L & Install

[hknett]

"Current Version:  5.1.889"

"Last encountered error: The system cannot find the file specified."

Proxy settings: auto-detect. Also tried Direct Connection. No luck.

Log file sent to Vlk via email.

[MaxLV]

I may be best to do a clean install on at least one system to see if that resolves it:
- Download the latest version of avast AIS, 5.1.889 http://files.avast.com/iavs5x/setup_ais.exe and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.

- Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.x).

• 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
• 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.x, once complete reboot into normal mode.
• 3. install the latest version, reboot.

Tried the above on a clean test computer, only has windows 7 home premium installed, no other security software, or 'user' software. OS was a new install from install DVD

Downloaded both files, uninstalled avast using windows uninstall, ran Ccleaner, rebooted into safe mode.
Ran aswClear5.exe and removed Avast from system.
Rebooted into normal mode, reinstalled latest version from the downloaded file, rebooted. The shutdown took a LONG TIME. (approx 10 minutes)
Restart was OK but Avast immediately popped up the red error box saying it could NOT check/update the virus def file.

Tried a manual update, it took 4 attempts before avast successfully checked with the server and verified the latest def file was installed. the first 3 attempts failed with the previous error message (different IP this time, but still an avast one) "other http error (412) while trying 174.120.185.42:80//iav5x/prod-ais.vpx"

It's obvious the 'pre-condition' the http (412) error is that avast isn't getting a valid response from the avast server when checking to see if there is a new virus definitions file available or if it has the latest one.

COME ON AVAST IT"S ABOUT TIME YOU FIXED THE PROBLEM AT YOUR END!!! Getting your users to play around with all these supposed fixes on their computers is NOT WORKING and definitely NOT good customer service!!!

Your update servers are NOT WORKING.

I paid good money for this ESSENTIAL security application, you need to fix the problem your users are having ASAP!!!

[doluck]

thought it was just me. I get the same problem on both my computers. XP and Win7.
Only started happening this morning also tried playing with proxy settings.
Ive had any trouble with avast before and ive never installed a beat of prerelease

[mitchell64]

Still the same here as stated in other thread, have pretty much followed procedures as MaxLV has (seems odd all three of us are from New Zealand)

[MaxLV]

Still the same here as stated in other thread, have pretty much followed procedures as MaxLV has (seems odd all three of us are from New Zealand)

The only other factor I can think of is that ISP caching may be the cause. I'm with Telstra Clear/Paradise cable, and their caching servers have caused problems in the past with online updating, streaming video performance, and access to certian websites, but with the error only starting with the avast update to version 5.1.889 I dont think it is an ISP problem.

Here's a part of the avast setup log with the latest attempt to check for a virus definition update:

I( certianly looks like an avast server problem to me:

19:07:57 nrm/int  SYNCER: Type: use IE settings
19:07:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:07:57 dbg/int  while trying to get file 'prod-ais.vpx', error 0x20000006 has occured, try 1
19:07:57 min/int  tried 1 servers to get file 'prod-ais.vpx', but failed (0x20000006)
19:07:57 min/fil  prod-ais.vpx not changed, 1295027457
19:07:57 min/pkg  Tried to download prod-ais.vpx but failed with error 0x20000006
19:07:57 min/pkg  LoadAllDefs failed 0x20000006
19:07:57 min/gen  Error:Other HTTP error (412), while trying 174.120.185.114:80//iavs5x/prod-ais.vpx
19:07:57 nrm/pkg  Transferred: files 2, bytes 0, time 904 ms
19:07:57 nrm/pkg  Retries: total 1, files 1, servers 3
19:07:57 min/gen  Customer 31954308
19:08:00 min/gen  licenseFeature = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
19:08:00 vrb/int  Sending stats 'http://download800.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
19:08:00 vrb/fil  NeedReboot=false
19:08:00 min/gen  Return code: 0x20000006 [Other HTTP error (204), while trying 74.55.228.242:80//cgi-bin/iavs4stats.cgi]
19:08:00 min/gen  Stopped: 15.01.2011, 19:08:00

[mitchell64]

Still the same here as stated in other thread, have pretty much followed procedures as MaxLV has (seems odd all three of us are from New Zealand)

The only other factor I can think of is that ISP caching may be the cause. I'm with Telstra Clear/Paradise cable, and their caching servers have caused problems in the past with online updating, streaming video performance, and access to certian websites, but with the error only starting with the avast update to version 5.1.889 I dont think it is an ISP problem.

Here's a part of the avast setup log with the latest attempt to check for a virus definition update:

I( certianly looks like an avast server problem to me:

19:07:57 nrm/int  SYNCER: Type: use IE settings
19:07:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
19:07:57 dbg/int  while trying to get file 'prod-ais.vpx', error 0x20000006 has occured, try 1
19:07:57 min/int  tried 1 servers to get file 'prod-ais.vpx', but failed (0x20000006)
19:07:57 min/fil  prod-ais.vpx not changed, 1295027457
19:07:57 min/pkg  Tried to download prod-ais.vpx but failed with error 0x20000006
19:07:57 min/pkg  LoadAllDefs failed 0x20000006
19:07:57 min/gen  Error:Other HTTP error (412), while trying 174.120.185.114:80//iavs5x/prod-ais.vpx
19:07:57 nrm/pkg  Transferred: files 2, bytes 0, time 904 ms
19:07:57 nrm/pkg  Retries: total 1, files 1, servers 3
19:07:57 min/gen  Customer 31954308
19:08:00 min/gen  licenseFeature = xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
19:08:00 vrb/int  Sending stats 'http://download800.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
19:08:00 vrb/fil  NeedReboot=false
19:08:00 min/gen  Return code: 0x20000006 [Other HTTP error (204), while trying 74.55.228.242:80//cgi-bin/iavs4stats.cgi]
19:08:00 min/gen  Stopped: 15.01.2011, 19:08:00

I am with Slingshot ISP, i think it will just be a waiting game being the weekend. Not really in a position to complain as using Avast free unlike yourself

[Stu123]

Snap - same issue in NZ using Telstra

This happened on the previous major Avast version upgrade, but I can't remember what the fix was

[DavidR]

Seems like we are finding some common ground here, though it is beyond me why it is happening.

[SarahMc]

I'm having problems with Avast's update, too.  Went through the update this morning early and got the error message.  And yet when I check the serial number of my latest version, it shows 1.889 has loaded.  I'm assuming that, despite the messages to reload, that I can leave it as is because, evidently, the new version is in place. I'm not going to fool around with it.   Hope Avast will clarify what went wrong to reassure users!

(I use the Avast free version; Windows Vista; Mozilla Firefox.)

[niljohnz]

I am from united arab emirates... im also having problems like you guys do... it all happens this morning... when i opened my laptop, avast tells me that it encountered this "HTTP error(412)"...

[mitchell64]

Still the same here this morning in New Zealand (just keeping you posted) 

[MaxLV]

Still the same here this morning in New Zealand (just keeping you posted) 

All computers still have the problem, and manual updates takes 3 - 4 attempts before the latest virus definition  file (110115 dated 16/01/2011 01:41:24am) is successfully loaded.

The third computer successfully loaded the latest definition file on boot, but the boot took twice as long as normal waiting for Avast to complete it's update check; Trying a manual update just generates the http 412 error again.

I'm 99% certain it's not an ISP caching problem as my ISP's caching servers are updated at least once every 24 hours.
I logged a 'trouble ticket' last night with Avast but haven't had any response yet.

[hknett]

Still not resolved on my Win7 machine.

The same error popped up on XP even though I'm on a much older Avast Free version on that machine (something like 5.1.6x) but the exact same error occurred during an auto update. Somehow it resolved itself but it's not going away on Win7.

Baffled.

[hknett]

COME ON AVAST IT"S ABOUT TIME YOU FIXED THE PROBLEM AT YOUR END!!! Getting your users to play around with all these supposed fixes on their computers is NOT WORKING and definitely NOT good customer service!!!

Your update servers are NOT WORKING.

I paid good money for this ESSENTIAL security application, you need to fix the problem your users are having ASAP!!!

I agree w/ you completely (even though I'm using the Free version). Asking users to re-install the application when it's clearly not a problem at their end (only started after the latest program update) is not a good idea at all, especially when you need to shut everything you're working on down to restart the machine TWICE in order to re-install. Drives me nuts.

Avast, please resolve this asap - ALL versions, including Avast Free. We've never had such a problem w/ your software before. Why all of a sudden and why is taking so long to resolve?

[doluck]

Still the same here and my isp is telecom
XP alerted me my definitions were out of date and stated the version of the new ones but failed to download them but my WIN7 machine is still oblivious.