Author Topic: Cannot update program files: Error during D/L & Install  (Read 56321 times)

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Erehwon

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #60 on: January 16, 2011, 10:46:31 PM »
I'm another NZ user using latest 5.1899 version

any one know where  I can get the older 5.0667 version????


I hate having my computers not protected

YoKenny

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #61 on: January 16, 2011, 11:11:15 PM »
Just read a really useful article on AV software in Web User magazine and Avast didn't even feature in their top-ten list of both paid and free AV software. AVG, the FREE version mind you, was on TOP of the list!

Edit: It's actually a top 14 list, not top 10.
What Web User magazine ???


Offline cheater87

  • Sr. Member
  • ****
  • Posts: 208
Re: Cannot update program files: Error during D/L & Install
« Reply #62 on: January 16, 2011, 11:54:18 PM »
I try to update manually and it updates for a second and then nothing. Says Total Time 1sec. 0_o
I have Opera, WOT, K9 Web Protection, Avast Free web shield and Behavior blocker only, Comodo Internet Security 10, and common sense. ^_^

mitchell64

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #63 on: January 17, 2011, 12:02:46 AM »
I don't know why i didn't think of this sooner but by flushing my DNS cache i am manually getting updates or notification "already up to date" after 2-3 attempts at updating manually

But the issue is still there but getting better
« Last Edit: January 17, 2011, 12:04:23 AM by mitchell64 »

Iceni

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #64 on: January 17, 2011, 12:53:34 AM »
I don't know why i didn't think of this sooner but by flushing my DNS cache i am manually getting updates or notification "already up to date" after 2-3 attempts at updating manually

But the issue is still there but getting better

Tried your suggestion and was able to manually download the latest definitions to 110116-1. I then retried using the manual download but again received the 412 error.

The update Program is also showing the 412 error. Any further suggestions?

MRex21

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #65 on: January 17, 2011, 12:58:28 AM »
Quote
author=MRex21 link=topic=69326.msg583890#msg583890 date=1295210286
AVG is working and scanned computer.  No viruses.  Please help.
You can not have 2 anti virus applications on your system.

You will have to choose between avast! or AVG.

Why do New Zealand users seem to have a problem ???

They've worked fine for over a year.  Not even going to argue that.

I just want Avast to update.

Marzbar

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #66 on: January 17, 2011, 01:29:35 AM »
Also in NZ. Had the same 412 error yesterday Sunday morning (NZT) trying to manually update program to 889 from 864 after receiving blue notification pop-up at computer start up.
412 error also on manual definition update attempt and several attempts later for both program and definiton updates.
Late in afternoon (after computer on all day and no pop ups)checked Avast interface again. Current program version now showing as 889! A manual check of definitions worked ok but told me I had the latest,(showing 110115-1 all day)
This morning Monday 8.15 am, no auto pop up occurred at start up.
A manual attempt straight after downloaded 110116-0. 4 hours later, midday it automatically updated to current 110116-1.

Looks like they fixed it hopefully. Cheers.


mitchell64

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #67 on: January 17, 2011, 04:52:05 AM »
I'm another NZ user using latest 5.1899 version

any one know where  I can get the older 5.0667 version????


I hate having my computers not protected

Here is a link you can get 5.0.677 in the column on the R.H. side
http://www.filehippo.com/download_avast_antivirus/

Erehwon

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #68 on: January 17, 2011, 05:05:48 AM »
I'm another NZ user using latest 5.1899 version

any one know where  I can get the older 5.0667 version????


I hate having my computers not protected

Here is a link you can get 5.0.677 in the column on the R.H. side
http://www.filehippo.com/download_avast_antivirus/

uninstalled & reinstalled 5.0.677 updates all OK
so it must be the current version

doluck

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #69 on: January 17, 2011, 05:30:10 AM »
Late Monday afternoon and still the same and my mates having the same problem.
Thanks ive been looking for 5.0.677, does avast provide any md5 hashes so i no its not been fiddled with? (paranoid about what i install)

Durk

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #70 on: January 17, 2011, 05:49:12 AM »
Also in New Zealand. Same problems updating virus definitions automatically (and manually) with the new version 5.1.889 since installing over 667 3 days ago using Update Program button. This problem has happened a couple of times before with previous version updates, and has usually been corrected quickly. I seem to remember that on one occasion the NZ server was overloaded by so many people trying to update at the same time - could that be the problem now?
Anyway, Avast has fixed things promptly before, and I'm sure they will do so this time! In my opinion, Avast Free is streets ahead of any other AV progs available (including those you have to pay big bucks for!). I've been using it through several builds now over a couple of years, after AVG for nearly 10 years and a couple of expensive Big Name competitors before that.
Right now, Automatic Update is a complete fail and has been since I installed the new build over 667. I am able to manually update definitions using either the 'Update engine and virus definitions' button or the 'Update Program' button - it just requires perseverance and hitting the button until it gets a solid connection through the 412 errors. I find that the Program button is more reliable and gets through with one or two tries, whereas the Definitions button is less so.
Thanks to Vlk and the other tech guys who know the right answers and give their time. And thanks to Avast for a premium AV app given freely.
I'll just keep hitting the manual button until things are fixed.

Doluck asks about md5 hashes for 5.0.677 from filehippo - the hases are provided on the technical tab - copied here, checksum 5A9721803B7E330C49F71805F57A6D1A


--
Intel Celeron D CPU 3.20GHz, 2GB RAM, XP Home SP2, IE7, Avast Free 1.5.889, SpybotS&D, Spywareblaster, MBAM 1.5 (scan only), CCleaner

doluck

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #71 on: January 17, 2011, 06:24:42 AM »
I seem to remember that on one occasion the NZ server was overloaded by so many people trying to update at the same time - could that be the problem now?

Thats what i thought but now im not so sure as its been 3 days

Quote
I find that the Program button is more reliable and gets through with one or two tries, whereas the Definitions button is less so.

It vary's for me


Quote
Doluck asks about md5 hashes for 5.0.677 from filehippo - the hases are provided on the technical tab - copied here, checksum 5A9721803B7E330C49F71805F57A6D1A

Thanks for that but i wondering about the ones from the avast site (official) to compare

Durk

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #72 on: January 17, 2011, 09:39:46 AM »
Quote from doluck today at 04:24:42 AM


Quote
Doluck asks about md5 hashes for 5.0.677 from filehippo - the hashes are provided on the technical tab - copied here, checksum 5A9721803B7E330C49F71805F57A6D1A

Quote
Thanks for that but i wondering about the ones from the avast site (official) to compare
Quote

I don't know about those, but have been using Filehippo as my primary source of freeware/shareware and updates for several years now - it's a clean, spyware free, ad-free source, and I have not had a dud yet (hundreds of downloads). I can recommend them highly.

Offline MaxLV

  • Jr. Member
  • **
  • Posts: 52
Re: Cannot update program files: Error during D/L & Install
« Reply #73 on: January 17, 2011, 09:52:31 AM »
Quote
author=MRex21 link=topic=69326.msg583890#msg583890 date=1295210286
AVG is working and scanned computer.  No viruses.  Please help.
You can not have 2 anti virus applications on your system.

You will have to choose between avast! or AVG.

Why do New Zealand users seem to have a problem ???

It's not just NZ users....

Still no response from Avast support to my technical support ticket logged on Saturday. >:(

« Last Edit: January 17, 2011, 09:57:23 AM by MaxLV »

SafeSurf

  • Guest
Re: Cannot update program files: Error during D/L & Install
« Reply #74 on: January 17, 2011, 10:29:56 AM »
@ MaxLV,

Please try to keep your posts with this topic to one thread.  Thank you.

There are several thread with the same topic, and yes, there are users from other parts of the world experiencing the same problem.
http://forum.avast.com/index.php?topic=69337.msg584104#msg584104

Still no response from Avast support to my technical support ticket logged on Saturday.
It's most likely too soon to receive a response, but they are aware of the problem.  Usually your quickest response is through the forum.