I guess the package really is broken. When I try to get to repair a message pops up that
says a setiface error has occurred---uninstall.
If I can get the machine shutdown I'll try the clean install tomorrow. I've done all
I can do today.
Donna
When you feel you have the time, the following instructions may solve your issue.
If you have had v.4.8 installed or v.5.0 or 5.1(beta) and had issues with the functioning of the version or an install of a newer version over top did not work properly, there is a possibility of File corruption. I have found this process to be extremely effective in many situations. Consider executing a ‘Clean Install’ using this format.
I recommend you follow these instruction in the order they are presented
Please download the latest official version of Avast (5.1.889) for the product you need and save it to your HDD:
Free AV:
http://files.avast.com/iavs5x/setup_av_free.exe Pro AV:
http://files.avast.com/iavs5x/setup_av_pro.exe Internet Security:
http://files.avast.com/iavs5x/setup_ais.exeThen please download aswClear5.exe (Clean up Utility)
http://www.avast.com/uninstall-utility and save it to your hard drive where you can access it easily.
1. IN NORMAL MODE, Please go to Start/Control Panel/Add and Remove Programs and choose Avast and click Change/Remove, and then Uninstall from the options listed. Once the uninstall process is completed, Reboot your computer
2. When up and running, Reboot again, this time into
'SAFE MODE' and find the (aswClear5.exe) download you saved to your hard drive and run the Clean up tool. Make sure you first choose the version from the list supplied in the tool that you want to cleanup and then run the tool by choosing Uninstall; your computer will automatically reboot.
3. Once up and running in Normal Mode, if you choose too, follow the NOTE BELOW, before finally installing the latest version of Avast you saved to your hard drive.
Remember, if you have had more then one version of Avast installed on your computer, you need to choose the version in the Clean up tool that you have had installed on your system one at a time. If you have had both v.4 and v.5.0 installed, then you need to follow the ‘safe mode’ process twice; once for each version separately.
Please let us know how this works out for you.