Author Topic: there is a program with avast 5,some computer dontwork, when updata  (Read 6797 times)

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chenglidian

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there is a program with avast 5. my computer'systerm is windows xp with sp3 for english. when I updata the avast5 pro-antivirus ,I rest my computer ,so the comeputer does'nt respond ::)。 I have talk to my some frends this prougram ,test on their computer's the prougroam  stay the same

Offline Lisandro

  • Avast team
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Re: there is a program with avast 5,some computer dontwork, when updata
« Reply #1 on: January 21, 2011, 11:28:55 AM »
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
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chenglidian

  • Guest
Re: there is a program with avast 5,some computer dontwork, when updata
« Reply #2 on: January 24, 2011, 03:58:28 AM »
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
I have done that,what i did the computer has the same programe,  Install avast(the latest version ofavast) for a new systerm ,the programe alose