Malicious URL Problem Virus

[mudurazzo]

My computer doesn't seem to have any problems so far, but every now and then my Avast Antivirus pops a tab showing a 3 malicious URL with the following names > specrtop, etpsoprc and copertps. Please help !!

[magna86]

Hi,

Multiple Antivirus Programs

You are running more than 1 Antivirus program!


AV: (Symantec Corporation)
AV: (AVG Technologies CZ, s.r.o.)
AV: (AVAST Software)



Running - more than one - antivirus program is not recommended because:[list=1]

• They can conflict with each other.
• Report the other antivirus software as malicious.
• Antivirus programs use an enormous amount of computer's resources... actively scanning your computer.
• Can cause your computer to become unstable...run slowly and even, in rare cases, BSOD crash...etc

I strongly suggest you uninstall one of them.  Which one, is your decision.


========== Next =========


  Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

======== Next =======


You have been running Combofix. Please read this warnings:

sUBs' note:
http://www.techsupportforum.com/1829551-post6.html

Official note:
http://www.bleepingcomputer.com/forums/topic273628.html



>> Attach here C:\Combofix.txt logreport.

[mudurazzo]

Thank you for replying.
I uninstalled both AV: (Symantec Corporation) and AV: (AVG Technologies CZ, s.r.o.), and I also attached the logs you asked for.

[magna86]

Hi,

You didn't attach proper Combofix log. Try one more time:

C:\Combofix.txt



****************************





Please download zoek.exe and save it to your desktop.

• Close any open browsers.
•   Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
  
  
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
  
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]


process;
srinfo;
systemscpecs;
installedprogs;
DIR /S /A:L "%systemdrive%\*">>"%temp%\log.txt";b
C:\Windows\system32\services.exe;i
C:\Windows\SysNative\services.exe;i
filesrcm;
startupall;
skipfix-iedefaults;
firefoxlook;
chromelook;




• Click on button
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  
  Note: It will also create a log in the C:\ directory named "zoek-results.log"
  
  
  

[mudurazzo]

Thanks for the patience and sorry for my noobness hahaha. Here's the logs from ComboFix and Zoek.

[magna86]

Hi,

Why did you run zoek from safe mode? Do you have access in normal mode?


--------------------------------------------

• Close any open browsers.
  
  
•   Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
  
  
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
  
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]


emptyclsid;
87560779.sys;z
C:\23d62;vs
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run];r
"34e"=-;r
c:\users\Murilo\AppData\Roaming\22f;f
C:\Users\Murilo\AppData\Local\FC:ebook\Update\FC:ebookUpdate.exe;f
gmbbbaglfppalppkhidkpibfjnobmgkn;chr
mdebcffgnijbblbinknkbefciofebcda;chr
C:\Users\Murilo\AppData\Local\CRE\mdebcffgnijbblbinknkbefciofebcda.crx;f
mdebcffgnijbblbinknkbefciofebcda;chr
C:\Users\Murilo\AppData\Local\CRE\mdebcffgnijbblbinknkbefciofebcda.crx;f
fpjgfpmoabcilefnhbgdgljondolgdch;chr
FFdefaults;
chrdefaults;
shortcutfix;
resetIEproxy;
netsh int ip reset >> %temp%\log.txt;b
ipconfig /flushdns >> %temp%\log.txt;b
resethosts;
emptyalltemp;
autoclean;



• Click on button
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  
  Note: It will also create a log in the C:\ directory named "zoek-results.log"
  
  
  

=========== Next ==========



1. Delete current copy of Combofix.exe ( drag & drop CF icon into Recycle Bin ), we will use fresh copy of it:


2. Download fresh copy of ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

> Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this or this Instruction.

How to disable avast:

• Right-click on the avast! icon in the lower right corner of the screen and choose Open Avast! User Interface.
  
• In the window that opens on the top right corner, click Settings.
  
• In a new window that opens, choose the option Troubleshooting, Uncheck Enable avast! self-defense, and click OK.
  
  
• Right-click on the avast! icon in the lower right corner of the screen and select avast! shield controls .
  
• In the menu that appears, choose Disable Permanently. When you are prompted to turn off security, click Yes.

Note: Do not forget to turn on this option after the cleaning.



> Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix's window while it is running.
If you see a message like "Illegal operation attempted on a registry key that has been marked for deletion" just restart computer once more.


> When the tool is finished, it will produce a log report for you. (typical location: C:\ComboFix.txt )
  Attach log reports ( ComboFix.txt) back to topic.

[mudurazzo]

Hello,

I had to run zoek from safe mode because in normal mode it doesnt run, I double click it and nothing happens even with my browser closed and avast disabled.

Thank you.

[mudurazzo]

On this post follows another zoek log, but this time runned on safe mode.

[magna86]

Open notepad and copy/paste the text present inside the code box below:

Code: [Select]

@echo off
if exist "%temp%\log.txt" del "%temp%\log.txt"

for %%g in (

"C:\23d62"

) do (
rd /s/q %%g >nul 2>&1
if exist %%g echo.%%~g>>"%temp%\log.txt"
)
if exist "%temp%\log.txt" ( start notepad "%temp%\log.txt"
) else echo.Deleted !!

pause
del %0


Save this as fix.bat

Choose to Save type as - All Files to your desktop then close the Notepad file.

Double-click on fix.bat to run it.



>> Did you got any message after running this bat?

>> How is your computer running now? Ay malware warnings?

[mudurazzo]

Hello,

After I double clicked on fix.bat appeared a command prompt written >

Deleted!!
Press any key to continue . . .

When I press a key it closes itself and nothing more happens. In relation to the malware warnings I didn't receive any today, and my computer is running fine.

Thank you.

[magna86]

Hello,

After I double clicked on fix.bat appeared a command prompt written >

Deleted!!
Press any key to continue . . .

When I press a key it closes itself and nothing more happens. In relation to the malware warnings I didn't receive any today, and my computer is running fine.

Thank you.

Everything is as it should be. 

It is necessary to uninstall ComboFix :

• Click Start (or ) then Run.
  
  
  On Windows7 or Vista you may use Start Search field if Run is not available.
  
  
• In the line of text type in (Copy) the following:

Code: [Select]

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

• then click OK (or press Enter ).

Wait for the uninstall process is complete.



Please download DelFix by "Xplode" to your Desktop.

Run the tool and check the following boxes below;

• Remove disinfection tools
• Create registry backup
• Purge System Restore

Now click on "Run" button. Wait for the programme completes his work.
All the tools we used should be gone.
Tool will create and open an log report (DelFix.txt)
Note: The report will also be stored on C:\DelFix.txt


> I don't need DelFix log report.



I recommended you to keep Malwarebytes and to use MCShield if you will.
You may download MCShield from one of the following links:

MyCity -  Official download link
Softpedija - Mirror download link

It will prevent infection by computer via USB flash drive, mobile phone or any other memory card.
And not only will prevent infection, but it will immediately clean flash drive, memory card or external HDD.

[mudurazzo]

Thank you for everything, my computer is back to normal !!