infection found

[wolveaw]

I ran a thorough scan last night with Avast 4 and an infection was found.  I followed the instructions to move the file to the virus chest and at the end of the scan I was notified that an infection was found and it could not be moved to the virus chest.  How do I remove the infection from my computer?  I ran a scan on the folder in which the infection was found and the scan came back clean, but I know this is not the case.  Any suggestions?

Anthony

[schmidthouse]

I ran a thorough scan last night with Avast 4 and an infection was found.  I followed the instructions to move the file to the virus chest and at the end of the scan I was notified that an infection was found and it could not be moved to the virus chest.  How do I remove the infection from my computer?  I ran a scan on the folder in which the infection was found and the scan came back clean, but I know this is not the case.  Any suggestions?

Anthony

I suggest you consider installing the latest version. It is stronger and a more effective version.

You can download avast5 and install it over the top of Avast 4.8(this retains your existing registration info and period). This will uninstall Avast 4.8 and install Avast 5 all in one operation. Or you could choose to do a Clean Install of v.5.1 from scratch.

As a starting point, I suggest doing a clean reinstall to ensure that all remnants of Avast 4.8 are gone.
For a clean Uninstall/Reinstall please follow these instructions (I have assumed you are using the free version):
1>Download the latest official version of Avast, 5.1.889 Free AV:
 http://files.avast.com/iavs5x/setup_av_free.exe (English only) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
2> Download the Avast! Uninstall Utility, aswClear5 at: http://www.avast.com/uninstall-utility and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).
•   1. Now uninstall Avast! (using add remove programs, if you can't do that start from the next step), reboot. When your system is up and running Reboot into ‘Safe Mode’
•   2. run the Avast! Uninstall Utility from safe mode separately, first for 4.8 if previously installed, your computer will reboot automatically, then reboot into ‘Safe Mode’, and run the tool again for 5.0. Again your computer will reboot into ‘Normal Mode’.
•   3. Install the latest version and reboot.

Once installed, make sure Avast virus defs. are up to date and then run a 'Full Scan'

Please let us know if you have any other questions/issues

[CraigB]

Iv been advised that is not the best removal tool to use that stickyed link need's to be removed, try this one instead http://www.avast.com/uninstall-utility

[schmidthouse]

Iv been advised that is not the best removal tool to use that stickyed link need's to be removed, try this one instead http://www.avast.com/uninstall-utility

Done 
Thank you craigb, appreciate it. 
My oversight.

[CraigB]

Iv been advised that is not the best removal tool to use that stickyed link need's to be removed, try this one instead http://www.avast.com/uninstall-utility

Done 
Thank you craigb, appreciate it. 
My oversight.

I thought it was the proper tool as well untill yesterday when DavidR let me know about the official tool, hopefully the mod's will delet that link.

[Charyb-0]

Iv been advised that is not the best removal tool to use that stickyed link need's to be removed, try this one instead http://www.avast.com/uninstall-utility

Done 
Thank you craigb, appreciate it. 
My oversight.

I thought it was the proper tool as well untill yesterday when DavidR let me know about the official tool, hopefully the mod's will delet that link.

That's interesting. Same file version. Same size. I wonder what the difference is? Or is it that the pinned removal tool may not be kept current when a newer version is released at the website? I will download from the site from now on.

[wolveaw]

Hey Guys,

Just to let you know, your solution appeared to have worked.  My computer has been working well and Avast has turned up clean scans so far. 

Thanks for your help.

Anthony

[schmidthouse]

Hey Guys,

Just to let you know, your solution appeared to have worked.  My computer has been working well and Avast has turned up clean scans so far. 

Thanks for your help.

Anthony

No worries. Any other issues please feel free to let us know.