Author Topic: installation error  (Read 2930 times)

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Offline Ragav

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installation error
« on: February 06, 2011, 02:04:53 PM »
i installed avast pro beta in my laptop with no errors, but in my desktop it gives the following error: this is a part of the log as it is subjected to 10000 characters
06.02.2011 18:12:21 file: Direct move of file: C:\Program Files\AVAST Software\Avast\vcredist_x86_sp1.exe
06.02.2011 18:12:21 file: Installed file:C:\Program Files\AVAST Software\Avast\vcredist_x86_sp1.exe
06.02.2011 18:12:21 package: program: installed 100 files (19550458 bytes), removed 0 files
06.02.2011 18:12:21 system: Executing:C:\Program Files\AVAST Software\Avast\vcredist_x86_SP1.exe /q
06.02.2011 18:12:27 system: Executed:C:\Program Files\AVAST Software\Avast\vcredist_x86_SP1.exe /q
06.02.2011 18:12:27 system: ERROR:VC redistributable not installed, error 0x00000BC2
06.02.2011 18:12:33 system: Uninstalling aswTdi.sys
06.02.2011 18:12:33 system: Stopping service aswTdi
06.02.2011 18:12:33 system: OpenSCManager
06.02.2011 18:12:33 system: OpenService
06.02.2011 18:12:33 system: OpenService, errcode: 0x00000424
06.02.2011 18:12:33 system: Service aswTdi stopped, errcode: 0x00000424
06.02.2011 18:12:33 registry: Deleted registry: Software\AVAST Software\Avast
06.02.2011 18:12:33 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
06.02.2011 18:12:33 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\WINDOWS\system32\config\systemprofile\NtUser.dat)
06.02.2011 18:12:34 registry: RegUnloadKey
06.02.2011 18:12:34 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Documents and Settings\LocalService\NtUser.dat)
06.02.2011 18:12:34 registry: Load registry hive ERROR_SHARING_VIOLATION
06.02.2011 18:12:34 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Documents and Settings\NetworkService\NtUser.dat)
06.02.2011 18:12:34 registry: Load registry hive ERROR_SHARING_VIOLATION
06.02.2011 18:12:34 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-583907252-790525478-839522115-1003, C:\Documents and Settings\Ravi\NtUser.dat)
06.02.2011 18:12:34 registry: RegUnloadKey
06.02.2011 18:12:34 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-583907252-790525478-839522115-1004, C:\Documents and Settings\Kaarthik RS\NtUser.dat)
06.02.2011 18:12:34 registry: Load registry hive ERROR_SHARING_VIOLATION
06.02.2011 18:12:34 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-583907252-790525478-839522115-501, C:\Documents and Settings\Guest\NtUser.dat)
AVAST Software\Avast\Setup\setup_ais-3a6.vpx
06.02.2011 18:12:34 file: Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_32-3d7.vpx
06.02.2011 18:12:34 file: Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\vps_win32-3eb.vpx
06.02.2011 18:12:34 file: Direct delete of file: C:\Program Files\AVAST Software\Avast\Setup\winsys-3.vpx
06.02.2011 18:12:34 package: Transferred: files 0, bytes 0, time 483 ms
06.02.2011 18:12:34 package: Retries: total 0, files 0, servers 1
06.02.2011 18:12:34 general: Customer 11770052
06.02.2011 18:12:34 general: DldSrc set to inet
06.02.2011 18:12:34 general: Server definition(s) loaded for 'main': 284 (maintenance:0)
06.02.2011 18:12:34 general: SelectCurrent: selected server 'Download630 AVAST5 BETA Server' from 'main'
06.02.2011 18:12:34 internet: SYNCER: Type: use IE settings
06.02.2011 18:12:34 internet: SYNCER: Auth: another authentication, use WinInet
06.02.2011 18:12:35 internet: Sending stats 'http://download630.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
06.02.2011 18:12:35 file: NeedReboot=false
06.02.2011 18:12:35 general: Return code: 0x00000BC2 [The requested operation is successful. Changes will not be effective until the system is rebooted.]
06.02.2011 18:12:35 general: Stopped: 06.02.2011, 18:12:35


somebody help me..

Offline DavidR

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Re: installation error
« Reply #1 on: February 06, 2011, 04:24:59 PM »
When you installed the avast Pro beta (6.0.945 ?) how did you remove your previous avast installation ?
You need to have uninstalled it, reboot and then install the beta.

When does it give this error, and what exactly is the error ?
Your log doesn't show the error in the same way as what was displayed to the screen and that is what we are looking for.

If trying to post the log try copying and pasting the last 300-400 lines (from the bottom of the file) into a new notepad document Ragav-setup.txt and you can attach it to your next post. When using the Reply window, click the Additional Options, that will allow you to attach the file.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security