Author Topic: Win 7 64 bit Avast 5 Pro Install fails EVERY time  (Read 2229 times)

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moonlite

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Win 7 64 bit Avast 5 Pro Install fails EVERY time
« on: February 20, 2011, 02:54:38 PM »
I am please seeking assistance.

I've been a happy Avast 4 user for a couple of years.  My license was running out, so I bought a new 2 year Avast 5 Pro license.  I downloaded the setup file and the license file, now I can't get the darn thing running.

Every single time, it hangs at the exact same place.  Early on in the process, "There was an error while completing the setup process.  The last few lines of the setup log are:

20.02.2011 08:25:17 general: SelectCurrent: selected server 'Limelight 002 AVAST5 Server' from 'main'
20.02.2011 08:25:17 internet: SYNCER: Type: use IE settings
20.02.2011 08:25:17 internet: SYNCER: Auth: another authentication, use WinInet
20.02.2011 08:25:17 internet: Sending stats 'http://stats5.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
20.02.2011 08:25:17 file: NeedReboot=false
20.02.2011 08:25:17 general: Return code: 0x20000011 [The package is broken.]
20.02.2011 08:25:17 general: Stopped: 20.02.2011, 08:25:17

I've scanned the forums. and

deleted Ad-Aware
deleted CCleaner
Turned System Restore OFF (not comfortable with that one)

Any other ideas?  I've submitted a ticket asking for a new v4 licence, or a refund - but would definitely prefer to get this working as I have been very happy with the prior release.

Thanks!

Moonlite

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Re: Win 7 64 bit Avast 5 Pro Install fails EVERY time
« Reply #1 on: February 20, 2011, 02:59:18 PM »
1. Download avast! Pro here: http://files.avast.com/iavs5x/setup_av_pro.exe
2. Follow instructions here: http://www.avast.com/uninstall-utility
3. Reinstall avast!
Solved..??
asyn
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0