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Author Topic: Computer Hangs if Avast! is told to automatically update  (Read 3291 times)

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quard

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Computer Hangs if Avast! is told to automatically update
« on: September 26, 2007, 06:03:33 AM »
I've been having a problem the past few months on my main rig. I've been running Avast! for years and LOVE it. However after some trial and error I've found, for me, that if I have Avast! (Im using Hime edition latest ver) set to automatically update the virus data base and itself, my computer will hang on boot a significant amount of times. This does not happen if setting Avast! to manual. I think it might be the update services is clashing with something else on my system but am unable to find out what.

I have uninstalled and re-installed Avast! even re-installing it in another directory. Same problem still occurs. Any help appreciated. My main rig is the only one this happens to.

System I'm running Avast! on:

Athlon 64 3800+
1 gig PC 3200 RAM
Windows XP SP2
BFG Nvidia Geforce 7800GTX OC card
Sygate Firewall.

Note: the lan icon and firewall icon appear in the system tray but I can't run anything when the hang happens (upon boot up)
« Last Edit: September 26, 2007, 06:32:10 AM by quard »
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mojako_2you

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #1 on: September 26, 2007, 06:14:27 AM »
I think you got same problem as me...Thus you mean the computer slow after the login waiting for the LAN to be load in the tray icon????
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quard

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #2 on: September 30, 2007, 05:07:05 PM »
*sigh* anyone working on a fix for this?
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Offline Lisandro

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #3 on: September 30, 2007, 07:43:12 PM »
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Offline Vlk

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #4 on: September 30, 2007, 08:16:59 PM »
Try opening avast settings, Troubleshooting page, and checking the "Delay loading of avast services" box.
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quard

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #5 on: September 30, 2007, 11:38:41 PM »
Here's a copy of the 100 lines as requested, and I have now checked the delay loading services box as asked. Turning on updates now will see what happens and thanks for the help guys!

30.09.2007   08:47:06.000   1191167226   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:06.000   1191167226   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:06.000   1191167226   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:06.000   1191167226   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:06.000   1191167226   package   Load E:\Program Files\Antivirus\Avast4\Setup\prod-av_pro.vpu
30.09.2007   08:47:06.000   1191167226   package   LatestPartInfo: jrog = jrog-19
30.09.2007   08:47:06.000   1191167226   package   LatestPartInfo: news = news-4b
30.09.2007   08:47:06.000   1191167226   package   LatestPartInfo: program = prg_av_pro-413
30.09.2007   08:47:06.000   1191167226   package   LatestPartInfo: setup = setup_av_pro-413
30.09.2007   08:47:06.000   1191167226   package   LatestPartInfo: vps = vps-77704
30.09.2007   08:47:06.000   1191167226   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:06.000   1191167226   package   Part vps-77704 was set to be installed
30.09.2007   08:47:06.000   1191167226   package   Removed obsolete file part-vps-77703.vpu
30.09.2007   08:47:06.000   1191167226   general   Part of license key: W2645217H4700A1106
30.09.2007   08:47:06.000   1191167226   package   FilterOutExistingFiles: 136 & 136 = 0
30.09.2007   08:47:06.000   1191167226   package   FilterOutExistingFiles: 136 & 136 = 0
30.09.2007   08:47:07.000   1191167227   package   IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007   08:47:07.000   1191167227   package   IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007   08:47:07.000   1191167227   package   IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007   08:47:07.000   1191167227   package   IsFullOkay: vpsm-77704.vpu - not okay
30.09.2007   08:47:07.000   1191167227   general   Used server: http://download11.avast.com/iavs4x
30.09.2007   08:47:07.000   1191167227   package   DldPackage: E:\Program Files\Antivirus\Avast4\Setup\vpsm-77704.vpu, returned 0x00000000
30.09.2007   08:47:07.000   1191167227   package   Removed obsolete file vpsm-77703.vpu
30.09.2007   08:47:10.000   1191167230   package   vps: needs to be updated [077704]
30.09.2007   08:47:11.000   1191167231   package   FilterOutExistingFiles: 136 & 136 = 0
30.09.2007   08:47:11.000   1191167231   package   Transferred files: 7
30.09.2007   08:47:11.000   1191167231   package   Transferred bytes: 39897
30.09.2007   08:47:11.000   1191167231   package   Transfer time: 1343 ms
30.09.2007   08:47:11.000   1191167231   internet   Sending stats 'http://download11.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
30.09.2007   08:47:11.000   1191167231   file   NeedReboot=false
30.09.2007   08:47:11.000   1191167231   general   Return code: 0x20000000 [Something done]
30.09.2007   08:47:11.000   1191167231   general   Stopped: 30.09.2007, 08:47:11


30.09.2007   08:47:11.000   1191167231   general   Started: 30.09.2007, 08:47:11
30.09.2007   08:47:11.000   1191167231   general   Running setup_av_pro-413 (1043)
30.09.2007   08:47:11.000   1191167231   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
30.09.2007   08:47:11.000   1191167231   system   Computer WinName: UUGM
30.09.2007   08:47:11.000   1191167231   system   Windows Net User: UUGM\Da Knees
30.09.2007   08:47:11.000   1191167231   general   Cmdline: /refresh /noreboot /updatevps /silent /progress 
30.09.2007   08:47:11.000   1191167231   general   Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
30.09.2007   08:47:11.000   1191167231   general   Old version: 413 (1043)
30.09.2007   08:47:11.000   1191167231   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007   08:47:11.000   1191167231   internet   SYNCER: Type: use IE settings
30.09.2007   08:47:11.000   1191167231   internet   SYNCER: Auth: another authentication, use WinInet
30.09.2007   08:47:11.000   1191167231   package   Part prg_av_pro-413 is installed
30.09.2007   08:47:11.000   1191167231   package   Part vps-77704 is installed
30.09.2007   08:47:11.000   1191167231   package   Part news-4b is installed
30.09.2007   08:47:11.000   1191167231   package   Part setup_av_pro-413 is installed
30.09.2007   08:47:11.000   1191167231   package   Part jrog-18 is installed
30.09.2007   08:47:11.000   1191167231   general   Old version: 413 (1043)
30.09.2007   08:47:11.000   1191167231   file   SetExistingFilesBitmap: 1045->136->136
30.09.2007   08:47:11.000   1191167231   general   GUID: ce40e6a4-9510-4bd8-a437-abf25875311f
30.09.2007   08:47:11.000   1191167231   general   Entering:UpdateInstallPackages
30.09.2007   08:47:11.000   1191167231   package   Load E:\Program Files\Antivirus\Avast4\Setup\prod-av_pro.vpu
30.09.2007   08:47:11.000   1191167231   package   LatestPartInfo: jrog = jrog-19
30.09.2007   08:47:11.000   1191167231   package   LatestPartInfo: news = news-4b
30.09.2007   08:47:11.000   1191167231   package   LatestPartInfo: program = prg_av_pro-413
30.09.2007   08:47:11.000   1191167231   package   LatestPartInfo: setup = setup_av_pro-413
30.09.2007   08:47:11.000   1191167231   package   LatestPartInfo: vps = vps-77704
30.09.2007   08:47:11.000   1191167231   package   FilterOutExistingFiles: 136 & 136 = 0
30.09.2007   08:47:11.000   1191167231   package   FilterOutExistingFiles: 136 & 136 = 0
30.09.2007   08:47:11.000   1191167231   package   ArePartsInstallable: 1
30.09.2007   08:47:15.000   1191167235   package   vps: updated [077704]
30.09.2007   08:47:15.000   1191167235   file   Fix security on: E:\Program Files\Antivirus\Avast4\*.*
30.09.2007   08:47:15.000   1191167235   file   Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH\*.*
30.09.2007   08:47:15.000   1191167235   file   Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH\HELP\*.*
30.09.2007   08:47:15.000   1191167235   file   Fix security on: E:\Program Files\Antivirus\Avast4\ENGLISH\HtmlData\*.*
30.09.2007   08:47:15.000   1191167235   file   Fix security on: E:\Program Files\Antivirus\Avast4\images\*.*
30.09.2007   08:47:15.000   1191167235   package   Transferred files: 0
30.09.2007   08:47:15.000   1191167235   package   Transferred bytes: 0
30.09.2007   08:47:15.000   1191167235   package   Transfer time: 0 ms
30.09.2007   08:47:15.000   1191167235   file   NeedReboot=false
30.09.2007   08:47:15.000   1191167235   general   Return code: 0x20000000 [Something done]
30.09.2007   08:47:15.000   1191167235   general   Stopped: 30.09.2007, 08:47:15


30.09.2007   08:47:17.000   1191167237   general   Started: 30.09.2007, 08:47:17
30.09.2007   08:47:17.000   1191167237   general   Running setup_av_pro-413 (1043)
30.09.2007   08:47:17.000   1191167237   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
30.09.2007   08:47:17.000   1191167237   system   Computer WinName: UUGM
30.09.2007   08:47:17.000   1191167237   system   Windows Net User: UUGM\Da Knees
30.09.2007   08:47:17.000   1191167237   general   Cmdline: /stopstat /silent /noreboot 
30.09.2007   08:47:17.000   1191167237   general   Operation set to INST_OP_[16]
30.09.2007   08:47:17.000   1191167237   general   Old version: 413 (1043)
30.09.2007   08:47:17.000   1191167237   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.09.2007   08:47:17.000   1191167237   internet   SYNCER: Type: use IE settings
30.09.2007   08:47:17.000   1191167237   internet   SYNCER: Auth: another authentication, use WinInet
30.09.2007   08:47:17.000   1191167237   package   Part prg_av_pro-413 is installed
30.09.2007   08:47:17.000   1191167237   package   Part vps-77704 is installed
30.09.2007   08:47:17.000   1191167237   package   Part news-4b is installed
30.09.2007   08:47:17.000   1191167237   package   Part setup_av_pro-413 is installed
30.09.2007   08:47:17.000   1191167237   package   Part jrog-18 is installed
30.09.2007   08:47:17.000   1191167237   general   Old version: 413 (1043)
30.09.2007   08:47:26.000   1191167246   package   Transferred files: 0
30.09.2007   08:47:26.000   1191167246   package   Transferred bytes: 0
30.09.2007   08:47:26.000   1191167246   package   Transfer time: 0 ms
30.09.2007   08:47:26.000   1191167246   file   NeedReboot=false
30.09.2007   08:47:26.000   1191167246   general   Return code: 0x20000001 [Nothing done]
30.09.2007   08:47:26.000   1191167246   general   Stopped: 30.09.2007, 08:47:26
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Offline Lisandro

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #6 on: October 01, 2007, 12:28:09 AM »
Quote from: quard on September 30, 2007, 11:38:41 PM
Here's a copy of the 100 lines as requested
Seems ok... Please, post again if you find any trouble or need help 8)
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quard

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #7 on: October 01, 2007, 07:10:44 AM »
Will do, a few boots and all is well so far. I. Love. Avast.  :D
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mojako_2you

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Re: Computer Hangs if Avast! is told to automatically update
« Reply #8 on: October 05, 2007, 04:03:25 PM »
I already do what u have suggest by delay the loading of avast...
But unfortunately the loading delay still happen...
It usually happen after avast update done...
The delay are cause of late loading of LAN and wireless tray icon....
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