Author Topic: Avast 6 free edtion and computer lock-up  (Read 15468 times)

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Offline Vlk

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Re: Avast 6 free edtion and computer lock-up
« Reply #15 on: March 07, 2011, 02:17:45 PM »
I'd recommend trying out the latest pre-release build: http://forum.avast.com/index.php?topic=73110.0

Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.

Offline JSNC99

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Re: Avast 6 free edtion and computer lock-up
« Reply #16 on: March 12, 2011, 06:18:12 PM »
Just to add to the list - Have run Avast free version for several years going through all of the upgrades along the way - no problem. Upgraded to v6.0.1000 per the Update Notice within Avast while manually updating within the interface. Everythng seemed to be fine, but then get BSOD and have to hard boot. Problem keeps occuring and so ended up here. Dell P4, XP-Pro (all updates and Service Packs), Windows Firewall Off (its a pain), No other AV Software (had paid Norton for years and years, latest Internet Security Pack was such a system hog and was getting so expensive that I looked elsewhere). Will look for the previous version of Avast, unintall 6, install previous until they fix 6.

Offline Rick F

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Re: Avast 6 free edtion and computer lock-up
« Reply #17 on: March 12, 2011, 06:33:57 PM »
<snip> Will look for the previous version of Avast, unintall 6, install previous until they fix 6.

Look here:

http://www.filehippo.com/download_avast_antivirus/
Not sure which version you need, but down the right-hand side they list prior versions.  I'm using 5.0.677 still and it works fine on my sys (see sig line below for particulars).

Hope this helps.
Dell Dimension; Intel-core2 duo; WinXP Media Ctr; 2.8ghz - NTFS; 1-Gig Ram; NVIDIA GeForce 7300LE; Firefox 19.0.2; OE-6; ZA-7.0.302; avast 6.0.1367; / DropMyRights / MalwareBytes-Free / Symantec LiveState Recovery Desktop 6.0 / (using WOT), MVPS HOSTS file, SpywareBlaster, WinPatrol PLUS,

Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #18 on: March 12, 2011, 09:19:42 PM »
Well i would like to know how to uninstall avast 6 as i cannot convert my avast 4 Professional Edition license key..  so i guess i am stuck with 4 as i am not paying over $40 another year to upgrade as 4 till got to 21/11/2011 before it runs out .

also sent support about converting to 6 no luck on that also used the website converter blank page after doing this, anti virus it has to be up to date if not then no point in having it .. thats y good support i look for

Also will not be upgrading my windows home server again as got 3 years when i got it and when it runs out i look for other options too now as i feel i been let down with the support ...also other company's have on line chat system so i guess this a let down again ... thxs for reading

Offline SafeSurf

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Re: Avast 6 free edtion and computer lock-up
« Reply #19 on: March 13, 2011, 07:57:25 AM »
@ 01012k7,

Go to the Avast License Center: http://www.avast.com/license-center > "Resend Purchased License" and ask to convert your 4.0 license to a 5.0 / 6.0 license.

Make sure you use the same email as you used to register for the 4.0 license.

Should you need to contact Avast, http://www.avast.com/contact-form.php?loadStyles, use the drop down menu.  Let us know if you have any additional questions.  Thank you.
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Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #20 on: March 13, 2011, 08:23:32 PM »
@ 01012k7,

Go to the Avast License Center: http://www.avast.com/license-center > "Resend Purchased License" and ask to convert your 4.0 license to a 5.0 / 6.0 license.

Make sure you use the same email as you used to register for the 4.0 license.

Should you need to contact Avast, http://www.avast.com/contact-form.php?loadStyles, use the drop down menu.  Let us know if you have any additional questions.  Thank you.


All ready got my license for 4 i ask for it to be converted to 6 i also done used the web convert als sent support ticket like over 36 hours also will not let me uninstall also shut sevice down and restarted in safemode to get rid of it no luck ...
« Last Edit: March 13, 2011, 08:27:36 PM by 01012k7 »

Offline SafeSurf

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Re: Avast 6 free edtion and computer lock-up
« Reply #21 on: March 14, 2011, 05:46:00 AM »
All ready got my license for 4 i ask for it to be converted to 6 i also done used the web convert als sent support ticket like over 36 hours also will not let me uninstall also shut sevice down and restarted in safemode to get rid of it no luck.
1.  How did you convert your 4.0 license to a 6.0 license?  By the link I gave you in my post?  If not, try it. 
2. Sending a support ticket is not the way to get your license fixed.  You need to use the link I gave you and go to the License Center.
3. If you want to uninstall, see below.  Shutting services down will not uninstall it.

How to uninstall and do a clean install of Avast:
1. Save a copy of Avast and save it to your HDD.
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.  Uninstall ALL previous versions and products you had on this machine at this time.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS.
9. Update the Avast definitions.
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Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #22 on: March 14, 2011, 08:15:15 PM »


i used this link http://www.avast.com/license-center

i get a license center in orange menu

with options
1,get free License
2,Resend  free License
3,Resend Purchased License ( did this option no option to have it convert to 6 or 5)

also menu called Overview

Picked Resend Purchased License no luck same as top ..

P.S just carry on using 4.8 till it runs out

Offline SafeSurf

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Re: Avast 6 free edtion and computer lock-up
« Reply #23 on: March 15, 2011, 06:55:17 AM »
When you got to step 3, it should give you this link http://www.avast.com/resend-license-paid.php.  Did you complete it to resend you the paid license online?  BTW, the license for version 5 is the same as v.6.

Your other option is to contact Avast with the link I gave you in my prior post: http://www.avast.com/contact-form.php?loadStyles, use the drop down menu.
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Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #24 on: March 15, 2011, 07:41:19 PM »
When you got to step 3, it should give you this link http://www.avast.com/resend-license-paid.php.  Did you complete it to resend you the paid license online?  BTW, the license for version 5 is the same as v.6.

Your other option is to contact Avast with the link I gave you in my prior post: http://www.avast.com/contact-form.php?loadStyles, use the drop down menu.
yes thats what i used on saturday morning so been a few days now ..

Offline SafeSurf

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Re: Avast 6 free edtion and computer lock-up
« Reply #25 on: March 16, 2011, 08:26:10 AM »
yes thats what i used on saturday morning so been a few days now.
You did this while online?
Did you use the SAME email address you used when you registered your 4.0 product?
Did you check your spam folder in your email? 
If yes to all of the above, did you contact Avast with the link I provided in my prior post?
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Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #26 on: March 16, 2011, 07:11:21 PM »
yes thats what i used on saturday morning so been a few days now.
You did this while online?
Did you use the SAME email address you used when you registered your 4.0 product?
Did you check your spam folder in your email? 
If yes to all of the above, did you contact Avast with the link I provided in my prior post?

yes to all

Offline SafeSurf

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Re: Avast 6 free edtion and computer lock-up
« Reply #27 on: March 17, 2011, 09:00:40 AM »
I have contacted Avast internally for you.  Please let me know if they contact you directly via email.  I will see if they contact you here in the thread.  It appears that you did everything correctly, so we need to hear back from Avast.  Thank you for your patience.
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Offline sedina

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Re: Avast 6 free edtion and computer lock-up
« Reply #28 on: March 17, 2011, 05:39:27 PM »
Well i would like to know how to uninstall avast 6 as i cannot convert my avast 4 Professional Edition license key..  so i guess i am stuck with 4 as i am not paying over $40 another year to upgrade as 4 till got to 21/11/2011 before it runs out .

also sent support about converting to 6 no luck on that also used the website converter blank page after doing this, anti virus it has to be up to date if not then no point in having it .. thats y good support i look for

Also will not be upgrading my windows home server again as got 3 years when i got it and when it runs out i look for other options too now as i feel i been let down with the support ...also other company's have on line chat system so i guess this a let down again ... thxs for reading

Hi, we've just sent you your license file. If you have still problems, please give me a note to sedina@avast.com. Thanks.

Offline 01012k7

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Re: Avast 6 free edtion and computer lock-up
« Reply #29 on: March 17, 2011, 09:58:00 PM »
Well i would like to know how to uninstall avast 6 as i cannot convert my avast 4 Professional Edition license key..  so i guess i am stuck with 4 as i am not paying over $40 another year to upgrade as 4 till got to 21/11/2011 before it runs out .

also sent support about converting to 6 no luck on that also used the website converter blank page after doing this, anti virus it has to be up to date if not then no point in having it .. thats y good support i look for

Also will not be upgrading my windows home server again as got 3 years when i got it and when it runs out i look for other options too now as i feel i been let down with the support ...also other company's have on line chat system so i guess this a let down again ... thxs for reading

Hi, we've just sent you your license file. If you have still problems, please give me a note to sedina@avast.com. Thanks.

ok thxs not shure if a install 6 as 4 working ok only be using 4 till the license runs out but if i change my mind i will use it ...