Author Topic: BSOD  (Read 4108 times)

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artistrike

  • Guest
BSOD
« on: March 05, 2011, 09:30:10 PM »
Hello, people! I am russian, so sorry my mistakes, which are possible. BSOD happens at random times (2,1 or 0 times a day). Dump check shows that BSOD was caused by avast driver aswSP.sys. Help me please to solve this problem!

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: BSOD
« Reply #1 on: March 05, 2011, 09:37:46 PM »
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can compress (zip) them and add some information about the BSOD and the link for this thread.  ;)
Upload it to this anonymous ftp server: ftp://ftp.avast.com/incoming/
The best things in life are free.

artistrike

  • Guest
Re: BSOD
« Reply #2 on: March 05, 2011, 11:23:43 PM »
Sorry I can not understand last line. It is impossible to send dumps in .zip( Error code: 0x00000050

YoKenny

  • Guest
Re: BSOD
« Reply #3 on: March 06, 2011, 01:19:43 AM »
Better help in this area:
avast!WEBforum | avast! support forums | International zone | Русский
http://forum.avast.com/index.php?board=28.0

This may help in English:
How to invoke memory dump creation?
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71

osants911

  • Guest
Re: BSOD
« Reply #4 on: March 06, 2011, 02:31:39 AM »
Sorry I can not understand last line. It is impossible to send dumps in .zip( Error code: 0x00000050

The easiest way to upload your dumps is to use Windows Explorer.
To Upload your dumps:

1.Open up Windows Explorer
2.Navigate to the ftp address Tech has provided for you.(just copy the address to the address bar)
3. Drag 'n' Drop your zipped dumps.

Done

Hope this helps :)

artistrike

  • Guest
Re: BSOD
« Reply #5 on: March 06, 2011, 08:19:35 PM »
Don't shut down this topic please. I'll wait for next BSOD and then I'll send you screenshot of BSOD. :)

artistrike

  • Guest
Re: BSOD
« Reply #6 on: March 07, 2011, 07:11:24 PM »
Up! I had noticed that BSOD, probably,  happens if I serf in the internet. If no - all is OK. For example, today I turned on fast scan in avast and after 150 scanned mbites BSOD happens. You can see screenshots below. 1st - BSOD caused by dxg.sys (DirectX), 2d - aswMon2.sys (Avast driver).
http://s001.radikal.ru/i193/1103/36/47df3fbb2c18.jpg
http://s47.radikal.ru/i116/1103/c2/081dc1de665e.jpg

artistrike

  • Guest
Re: BSOD
« Reply #7 on: March 07, 2011, 07:30:53 PM »
I sent you my last dumps. I hope I made it correctly :)