Paid for Avast full version but received Avast free again

[billwilliams]

Hello

I upgraded to the full version of Avast yesterday. This morning I received an email advising me to load the following link:
http://dl.element5.com/d/af056b1055a18b5b/4D9C7DEA/26451/setup_ais.exe

This provided me with a download screen. However, it downloaded in less than 6 minutes and turned out to be the free version.

Can someone at Avast let me have the link to the full version?

Many thanks

[SafeSurf]

Do you have the licence for the Pro version?

Here are the download files: http://www.avast.com/download-software – all versions.

[Pondus]

The free version install file is 60mb

The file you have linked to is 90mb and have the name setup_ais.exe.......just did a download and it looks OK

[billwilliams]

Yes, the license info was also sent by email but I wasn't asked for it during or after the download. When I started avast, it stated Avast free. I assume it should say Avast Pro.

[SafeSurf]

The question is...what is the license that you paid for?  That is what you should be downloading.  The link I sent you is for all the download versions and you can pick the one you have the license for. 

You will need to uninstall the Free version if that is what you have on your machine now. 

1. Save a copy of Avast 6.0.1000 and save it to your HDD:
http://www.avast.com/download-software – all versions
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe and save it to your HDD (it has uninstall tools for all Avast versions and products).
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.  Uninstall all prior versions and products of Avast at this time.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Pro.
9. Update the Avast definitions.

Let us know if you have any questions.  Thank you.

[billwilliams]

Thanks for that. now that the old free version has been deleted, the new version seems to be loading OK. HOWEVER, when I download the license sent by avast by email, and then try to open it, Windows says that it can't recognise the programme that created the license file. Aaarrgghh.

[SafeSurf]

What was your old license?  4.8, 5.0, 5.1?

[billwilliams]

I'm pretty sure it was Anti-Virus free 5.1.

[SafeSurf]

Did you reboot after installing?

[billwilliams]

Yes.

1 - Removed free version
2 - reboot
3 - downloaded and installed anti-virus
4 - given option for trial or licensed version and selected licensed
5 - Requested to enter license file
6 - Went to email and clicked on attachment for license file which downloaded fine
7 - clicked to open file and told that the programme that created the file is unrecognisable.

[SafeSurf]

clicked to open file and told that the programme that created the file is unrecognisable.

And you installed v.6.0.1000?

If so, I would suggest that you contact Avast http://www.avast.com/contact-form.php?loadStyles and use the drop down menu for Sales Inquires.

[billwilliams]

Yes. But I have finally managed to get the license.

Thanks for your help.

[SafeSurf]

So everything is working fine now?  If so, please go back to the first open post in this topic, click the modify button in that Post and change the title/subject, add [Resolved] to the beginning of the title so this thread can be closed. 

Feel free to come back any time you need help, to learn something new, or just to ask questions.  We are here 24/7 for your convenience.  Thank you.