Author Topic: False Positives - Stop It From Going To Chest  (Read 2103 times)

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viralmarketingmom

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False Positives - Stop It From Going To Chest
« on: March 09, 2011, 03:52:54 PM »
I have a program that is trusted, but Avast keeps sticking it in the chest. I restore and try to run and it gets put back. I even tried making an exception in my settings ... How on earth can I correct this issue. It is becoming quite annoying and I need to use my program. Thanks.

spg SCOTT

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Re: False Positives - Stop It From Going To Chest
« Reply #1 on: March 09, 2011, 03:58:17 PM »
What is the program? (name, filename, location...)

Have you sent it to VirusTotal?

Have you reported it as a false Positive to avast?

If you haven't, then this will keep happening.

For avast...

What version of avast are you using? (4,5,6...)

There are a couple of exclusion lists, for on-demand , and on-access scans. It sounds like you have added it to the in-demand, but not the on-access scans.

Check the File System Shield settings to find the other exclusion list.

I would however recommend checking the file as above first, just in case.

Scott

Offline Eddy

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Re: False Positives - Stop It From Going To Chest
« Reply #2 on: March 09, 2011, 04:07:11 PM »
Also let us know:
What version of avast?
What vps version?