Author Topic: Avast 6 Update Definitions not working No Firewall !  (Read 17192 times)

0 Members and 1 Guest are viewing this topic.

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Avast 6 Update Definitions not working No Firewall !
« on: March 10, 2011, 05:54:25 AM »
Hi there since about Monday this week, l have not been getting definition updates either auto or when l try manually.
1. l have tried straight connection with out my hardware router connected and still nothing.
2. l have no software firewall connected.
3. l have scanned for anti spy-ware programs such as  Adware,Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition these program found and removed spy-ware still nothing after restart of computer each time.
4. l have uninstalled and reinstalled Avast 3 times twice removing the reg keys & other files left behind after using uninstall for a clean start, still nothing.

lam running windows 7 ultimate with SP1 all ready.
have faster cable broadband connection too.

P.S Please see screen shot after l tried to so a manual definitions update

l hope some one can give me help and advice, have not found anything that has been already said l have not tried so any help would be great thanks

Regards Brian



Offline DJBone

  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6332
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #1 on: March 10, 2011, 07:50:55 AM »
Hi rechargelife and welcome to the forum!

What boxes do you have checked in your update settings?

DJBone
Win10 x64, APS (always latest version)
Avast Mobile Security (always latest version)

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #2 on: March 10, 2011, 08:56:48 AM »
Hi Please see screen shot DJbones thanks for the reply mate :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 66875
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #3 on: March 10, 2011, 09:16:32 AM »
In Proxy Settings try: Direct Connection (No Proxy)
asyn
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #4 on: March 10, 2011, 09:39:57 AM »
Thanks for the help Proxy settings are already done, see screen shot Thanks any ways, keep the ? coming any help is great :)

Brian

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 66875
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #5 on: March 10, 2011, 09:44:47 AM »
Thanks for the help Proxy settings are already done, see screen shot Thanks any ways, keep the ? coming any help is great :)

Brian

1. Uncheck: My computer is permanently connected......
2. Reboot.
Solved..?
asyn
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #6 on: March 10, 2011, 11:08:00 AM »
no that did nothing still not updating thanks any ways

Brian  :)

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 66875
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #7 on: March 10, 2011, 11:09:37 AM »
Win 8.1 [x64] - Avast PremSec 20.8.2428.B#3 [UI.562] - CC 5.72 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #8 on: March 14, 2011, 02:43:55 PM »
Hi Asyn no that version still does not help me get updates, not sure whats going on l have contacted support they asked me to send them a files so they can look at it waiting on there feedback now, l don't want to be forced to change to another anti - virus suit but if l don't get feedback soon l may have to, l don like to have not updates its like opening the doors of the house!

Online CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11037
  • No support PM's thanks
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #9 on: March 14, 2011, 03:06:19 PM »
Try ticking - auto detect (use internet explorer setting's) in proxy setting's and leave my computer is permanetly connected to the internet unchecked and reboot.

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #10 on: March 14, 2011, 03:32:27 PM »
Hi Craigb,

That didn't work either, the bar gets about half way on the downland yellow and then stops

Online CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11037
  • No support PM's thanks
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #11 on: March 14, 2011, 03:40:10 PM »
Very strange  ??? have you tried a repair of avast to see if it fixes anything ?

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #12 on: March 14, 2011, 03:57:03 PM »
Hi yes l have just waiting on a report from support of the file l sent them, that they wanted from avast. hofuly here something soon l don't want to have to go for another anti virus :(

doktornotor

  • Guest
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #13 on: March 14, 2011, 11:45:19 PM »
3. l have scanned for anti spy-ware programs such as  Adware,Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition these program found and removed spy-ware still nothing after restart of computer each time.

How do you know the malware has been successfully and completely removed? Honestly, once compromised, it's restore known clean image or reinstall.

Offline rechargelife

  • Newbie
  • *
  • Posts: 15
Re: Avast 6 Update Definitions not working No Firewall !
« Reply #14 on: March 15, 2011, 02:05:14 AM »
Hi there l guess l dont know for sure only trusting the anti spyware programs that they have done there job, just waiting on avast team support now to tell me what they learnt from the avast file they wanted me to give them and from there l hopfuly will know what l needed to do to get avast definitions to once again update other wise l will needed to go another anti virus program or better still a Linux product