avast 6 RESOLVED

[umhhmm]

Does anyone know whats going on with this new version of avast when it first was offered I up dated and found that the new version was an excellent step forward ! then i had to re install windows 7 because I replaced my HD since then I performed a fresh install of avast 6 and had a lot of problems with the program it freezes up on a regular basis and when i try to set a boot time scan program freezes up completely and becomes nonrespondent , also program wont update . I tried uninstall and reinstall . I tried uninstall with uninstall tool and reinstall . still same problems then tried custom install with un checking web rep and avast gadget still the same problems ? is it just me or just my system or does any one else have these problems ? does anyone have an answer ? I have used avast for many years and would like to continue . but at this time have had to resort to using other antivirus which i do not trust i know its free but it was the best for free and should still be I just hope their is a simple fix if anyone has an answer to this issue please let me know if you prefer you can respond to this question in the forum   many thanks in advance and thank you avast :'(  
  

[mikaelrask]

welcome to the forum. i,m sorry to here that you us another av then avast. Have you tried the latest release of avast 6? i think many of the bug reported in the forum have been fix in the latest version of avast 6.

[SafeSurf]

You may want to edit your first post and delete your email so spammers do not harvest it.

Questions:
1.  Did you use the new Avast Uninstaller Tool? http://files.avast.com/files/eng/aswclear6.exe

2. What other security software do you currently have or did you have in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software

3. Is your machine up to date with MS and software patches?  Try doing a scan with free Secunia PSI to be sure http://secunia.com/vulnerability_scanning/personal/; the vendor's link for a patch/update is provided to make it easy if a patch is needed.  Most of us here scan weekly with Secunia PSI.

4. Since Avast v.6.0.1021 is a Pre-Release, it has fixed many of the problems from the previous versions.  I would suggest using this version.  Here are the download files:
Free:  http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe
Pro:    http://files.avast.com/files/beta/6.0.1021/setup_av_pro.exe
AIS:    http://files.avast.com/files/beta/6.0.1021/setup_ais.exe

Make sure you uninstall the current AV you have on your system PRIOR to doing a clean install of Avast, and rebooting your machine.  http://uninstallers.blogspot.com/

I would also suggest running a cleaner, like CCleaner prior to installing the new version of Avast as well.  CCleaner is a free system optimization, privacy and cleaning tool.  There is a Slim version available as well at http://www.piriform.com/ccleaner/builds – 4th option down.  It removes unused files (cache, temporary Internet files, etc.) from your system, allowing Windows to run faster and freeing up valuable hard disk space.  It also cleans traces of your online activities such as your Internet history.  Additionally it contains a fully featured registry cleaner. 

Let us know if this fixes your problems.  Thank you.

[Para-Noid]

You may want to edit your first post and delete your email so spammers do not harvest it.

Questions:
1.  Did you use the new Avast Uninstaller Tool? http://files.avast.com/files/eng/aswclear6.exe

2. What other security software do you currently have or did you have in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software

3. Is your machine up to date with MS and software patches?  Try doing a scan with free Secunia PSI to be sure http://secunia.com/vulnerability_scanning/personal/; the vendor's link for a patch/update is provided to make it easy if a patch is needed.  Most of us here scan weekly with Secunia PSI.

4. Since Avast v.6.0.1021 is a Pre-Release, it has fixed many of the problems from the previous versions.  I would suggest using this version.  Here are the download files:
Free:  http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe
Pro:    http://files.avast.com/files/beta/6.0.1021/setup_av_pro.exe
AIS:    http://files.avast.com/files/beta/6.0.1021/setup_ais.exe

Make sure you uninstall the current AV you have on your system PRIOR to doing a clean install of Avast, and rebooting your machine.  http://uninstallers.blogspot.com/

I would also suggest running a cleaner, like CCleaner prior to installing the new version of Avast as well.  CCleaner is a free system optimization, privacy and cleaning tool.  There is a Slim version available as well at http://www.piriform.com/ccleaner/builds – 4th option down.  It removes unused files (cache, temporary Internet files, etc.) from your system, allowing Windows to run faster and freeing up valuable hard disk space.  It also cleans traces of your online activities such as your Internet history.  Additionally it contains a fully featured registry cleaner. 

Let us know if this fixes your problems.  Thank you.

CCleaner does "not" deep clean the registry.  But it does do a decent job! I use WinUtilities Free and CCleaner and Advanced Registry Optimizer>. I have found that WinUtilities Free will clean what CCleaner doesn't and ditto the other way. But ARO does the best job. The bad part is ARO is a paid product.

[umhhmm]

Thank you for the replies and information . I am not new but am not by any means a pro user ether but as far as your suggestions 1. I would not post an email add that i would worry about but thanks for the advise . 2 yes I did used the aswclear6 exe .3 I have never had any other antivirus protection on this machine. until now and i will say it is use less and not to discredit any one but M.S.E is what I have resorted to and am completely unimpressed . 4 as i said in my post this is a complete clean install of windows 7 and prior to install I formatted the HD completely so no i have had no other anti spy ware other than what comes with windows and any other software -firewall ect . 5 prior to any other action I up dated windows with all patches and sp1 . 6 when I uninstall any program i use revo and after i use ccleaner to follow up and then winutillities as a final sweep so yes as far as I can tell i have followed pretty much any and all action that one can take ? but now I have the problem of getting rid of M.S.E when I am ready  . but as i said avast 6 worked perfect as an upgrade from 5x  before the fresh install of windows but after the clean install of windows 7 I installed a clean install of avast 6 and thats when the problems stated . as I said avast is the only antivirus I have ever used and would stand by it no matter what but I just do not under stand what is happening  so I have decided to try one more time and install avast 6 only because this important to me and I trust this antivirus over any other . so any advice on how to completely remove M.S.E from my system ? Thank you in advance to all and god bless .

[Nesivos]

1.  Where did you download the AIS installer from?

Avast Installer File Properties
-------------------------
1.  What are the file size and dates on the installer?
2.  What is the name of the digital signer and timestamp on the installer in the Properties---Digital Signature section of File Properties?
3.  What does it say after "Copyright"

New Drive
-------------
1.  SSD or HDD?
1.  Is it internal or external?
2.  Who is the manufacturer and what is the model?

1.  Sorry to ask this, not accusing you of anything, but is your copy of Windows valid?
1.  Have you run a Windows update since reinstalling Windows?
2.  Did you try and run sfc /scannow?

[umhhmm]

@Nesivos
If you had read my post and new any thing about microsoft authentication you would know that mse will not run without validation . that being said where did I down load avast 6 from . from the avast.com page I was redirected to cnet.com for down load. being a redirect from avast one would think that it would be up to date ? as far as dates and size again if you read my  post you would know that it was uninstalled and i have moved on to another antivirus software that i am not happy with ! so as far as i can tell your
1.?
2.?
3.?
are not even in the ball park never mind at the plate ! and the same for the rest of your post if you had taken the time to read you would not have had to waste your or my time . here and now !! thanks anyway

[SafeSurf]

You mentioned that you use revo for uninstallations.  Revo is a great program, but not for uninstalling AV's, especially Avast.  In the future, only use the vendor's uninstaller tools since remnants that even revo won't get will be left behind.

Here is the MSE Uninstaller: http://support.microsoft.com/kb/2435760/, then reboot your machine.

Most likely the Avast drivers are corrupt from having 2 AV's on your system.  So after uninstalling MSE, you can try an Avast Repair:
- Go to Control Panel > Add/Remove programs > Avast Antivirus.
- Scroll down and choose Repair function in the pop-up window.
- Reboot.

If the Avast Repair fails to fix your problems, you will need to do an Avast Uninstall and clean install:

1. Save a copy of Avast 6.0.1021 and save it to your HDD.
Free:  http://files.avast.com/files/beta/6.0.1021/setup_av_free.exe
Pro:    http://files.avast.com/files/beta/6.0.1021/setup_av_pro.exe
AIS:    http://files.avast.com/files/beta/6.0.1021/setup_ais.exe
2. Download the Avast Uninstall Utility http://files.avast.com/files/eng/aswclear6.exe and save it to your HDD.
3. Disconnect from the Internet at this time.
4. Go to Control Panel and uninstall Avast through Add/Remove Programs if possible and reboot.
5. If Step 4 fails, boot into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
6. Reboot.
7. Install the newest version of Avast and reboot.
8. Get Internet access and register your copy or add the license key for Free, Pro, or AIS.
9. Update the Avast definitions.

Let me know if the above steps fix your problem.  Thank you.

[umhhmm]

@ SafeSurf
I have tried everything that you have suggested and with no avail I have tried every possible suggestion that I have been offered in this forum . but still I am experiencing all the problems that i had before trying all these step ! but like i said when it was an update from 5x to 6 it was smooth problem free it was just after i had done a clean install of windows 7 then a clean in stall of avast so I think I will try finding a 5x install some where install that and after a while update again and see what happens. but thanks for your help and god bless

[SafeSurf]

Is Avast being recognized by your Action Security Center?

Have you checked for malware?

Is your machine acting normally?

Here are the download files to v.889 assuming your uninstalled MSE:
Free:  http://files.avast.com/iavs5x/setup_av_free.exe
Pro:    http://files.avast.com/iavs5x/setup_av_pro.exe
AIS:    http://files.avast.com/iavs5x/setup_ais.exe

Let me know how this works for you.  Thank you.

[umhhmm]

OK so I did just what I said I was going to do and it all works except boot time scan. when I set boot time scan I have re start computer manually other than that every thing else works just as it should . So if any one is interested what I did was downloaded the last 5x version then updated virus definition did a boot scan by the way of explained after that updated to version 6x and now no freeze up , up dates just as it should and no problems . i do not really under stand why it work that way but the important thing is that it works !!
 so Thanks to SafeSurf and every one else for your help and God Bless
                                                                     Shawn

P.S The version that I installed is 6.1.0 so I will update you guys when the new version is released .

[DavidR]

@ SafeSurf
Despite those locations having iavs5x in the path they actually contain the latest version of avast, 6.0.1000.

To get version 5.1.889, etc. you would have to get if from somewhere like filehippo.com, etc.

[Nesivos]

@Nesivos
If you had read my post and new any thing about microsoft authentication you would know that mse will not run without validation . that being said where did I down load avast 6 from . from the avast.com page I was redirected to cnet.com for down load. being a redirect from avast one would think that it would be up to date ? as far as dates and size again if you read my  post you would know that it was uninstalled and i have moved on to another antivirus software that i am not happy with ! so as far as i can tell your
1.?
2.?
3.?
are not even in the ball park never mind at the plate ! and the same for the rest of your post if you had taken the time to read you would not have had to waste your or my time . here and now !! thanks anyway

I wasn't referring to MSE.

When you download Avast from CNET it does not redirect to Avast.  It downloads from a CNET.

http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html

Go troll some other place.

[umhhmm]

@Nesivos. This is exactly what you said in your post! ( Where did you download the AIS installer from?

Avast Installer File Properties
-------------------------
1.  What are the file size and dates on the installer?
2.  What is the name of the digital signer and timestamp on the installer in the Properties---Digital Signature section of File Properties?
3.  What does it say after "Copyright"

New Drive
-------------
1.  SSD or HDD?
1.  Is it internal or external?
2.  Who is the manufacturer and what is the model?

1.  Sorry to ask this, not accusing you of anything, but is your copy of Windows valid?
1.  Have you run a Windows update since reinstalling Windows?
2.  Did you try and run sfc /scannow?)Then I said (@Nesivos
If you had read my post and new any thing about microsoft authentication you would know that mse will not run without validation . that being said where did I down load avast 6 from . from the avast.com page I was redirected to cnet.com for down load. being a redirect from avast one would think that it would be up to date ? as far as dates and size again if you read my  post you would know that it was uninstalled and i have moved on to another antivirus software that i am not happy with ! so as far as i can tell your
1.?
2.?
3.?
are not even in the ball park never mind at the plate ! and the same for the rest of your post if you had taken the time to read you would not have had to waste your or my time . here and now !! thanks anyway) Which proves you did not read any thing I said so if you want to talk about trolling there you go SPORT!!! And you should read your post it clearly states you were talking about avast !! And you had the nerve to imply- quote  ( Sorry to ask this, not accusing you of anything, but is your copy of Windows valid?)And so if you had known what you were talking about you would know that
M.S.E does not run in unauthenticated versions of windows !!!!

[umhhmm]

@DavidR & @ SafeSurf
Thanks that is were I had to go I checked every where and that was the only place I could find that still had any 5x files .
                         Thanks again and God Bless